All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
Infrastructure Operational
London Datacentre Operational
Manchester Datacentre Operational
Austin Datacentre Operational
Las Vegas Datacentre Operational
RADIUS Operational
VPN Technology Operational
DINA Operational
London IPSecs Operational
Manchester IPSecs Operational
OpenVPN Operational
OpenVPN US Operational
Austin IPsec's Operational
Las Vegas IPsec's Operational
Mobile Operators Operational
Pelion Global Roaming Operational
EE Operational
O2 Operational
Tele2 Operational
Three IRE Operational
Three UK Operational
Vodafone Operational
Vodafone Global Operational
Telus Operational
Vodafone NB-IoT (LPWAN) Operational
Services Operational
Customer Phone line Operational
Internal Support Systems Operational
Statuspage Operational
Support Ticketing Operational
Pelion Operational
Analytics Operational
API Operational
Automation Engine Operational
Help.pelion.com Operational
Pelion Platform Operational
Remote SIM Provisioning Operational
SMS Gateway Operational
Pelion US Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Radius Upgrades Sep 28, 2026 10:00-12:00 BST

We will be carrying out essential maintenance on 28/09/2026 between 10:00 and 12:00 BST.

During this time we will be implementing upgrades to our Radius servers.

Location:
UK

Start Date and time:
28/09/2026 10:00 BST

End Date and time:
28/09/2026 12:00 BST

Services affected:
During the implementation managed failovers between hosts will take place on a per operator basis, each managed failover will be monitored for a period to confirm success before the next operator is upgraded.

Subscribers are at risk of a brief delay to new session attaches when each operator is moved between hosts.

Customer action required:
No customer action is required.
Posted on Sep 25, 2026 - 15:14 BST

Notification of planned works - OpenVPN US Sep 28, 2026 10:00-12:00 BST

We will be carrying out essential maintenance on 28/09/2026 between 04:00 and 06:00 CT.

During this time we will be implementing load a load balancer in front of our OpenVPN servers in the US - this is to provide a more resilient solution with better failover capability.

Location:
Austin, TX
Las Vegas, NV

Start Date and time:
28/09/2026 04:00 CT

End Date and time:
28/09/2026 06:00 CT

Services affected:
Impact is minimal, OpenVPN traffic will be steered to our Austin site whilst some configuration updates are made to our Las Vegas site, once complete the load balancer will become active and traffic will be load balanced silently between sites.

There is potential for up to 5 mins of connection interruption to US OpenVPN's.

Customer action required:
No customer action is required.
Posted on Sep 25, 2026 - 15:28 BST

Sep 25, 2026

Pelion // Pelion Portal Data Graphs
Resolved - Status:
Resolved

We would like to inform you that the following incident with Pelion Platform Data Graphs has now been resolved.


We apologise for any inconvenience.
Sep 25, 10:46 BST
Update - We are continuing to investigate this issue.
Sep 25, 10:42 BST
Investigating - Status: Investigating Incident

Service Impacted:
Data graphs in Pelion platform

Priority:
Medium

Pelion Environment Area(s) Affected:
UK

Summary:

At present we are seeing issues with data being presented to the Pelion platform and APIs. Our teams are working to resolve this issue.


We will provide an update shortly and we apologise for any inconvenience.
Sep 25, 10:07 BST

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Notification of planned works - London Data Centre
Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 BST
Scheduled - We will be carrying out essential maintenance on 23/09/2026 between 12:00 and 23:00 BST.

During this time we will be installing new hardware in our London data centre.

Location:
London, UK.

Start Date and time:
23/09/2026 12:00 BST.

End Date and time:
23/09/2026 23:00 BST.

Services affected:
No impact is expected, however due to the nature of the work Tele2 subscribers are considered as at risk.
Data analytics and graphs on the Pelion connectivity management platform are also at risk.

Customer action required:
No customer action is required.
Sep 18, 19:08 BST
Notification of planned works - Open VPN Upgrades
Completed - This planned maintenance event has been cancelled.
Sep 23, 15:50 BST
Scheduled - We will be carrying out essential maintenance on 24/09/2026 between 17:00 and 20:00 BST.

During this time we will be performing upgrades to our OpenVPN service at our London data centre.

Location:
London, UK.

Start Date and time:
24/09/2026 17:00 BST

End Date and time:
24/09/2026 20:00 BST

Services affected:
OpenVPN clients may experience up to 5 minutes of unavailability whilst the upgrades are applied.

Customer action required:
No customer action is required, however in any circumstances where your connection is interrupted for longer than noted above, a restart of the OpenVPN client connection would be recommended.
Sep 18, 19:15 BST

Sep 22, 2026

Notification of planned works - Tele2
Completed - The scheduled maintenance has been completed.
Sep 22, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 BST
Scheduled - Tele2 will be carrying out essential maintenance on 21/09/2026 between 23:00 and 05:00 BST.

During this time we Tele2 will be performing service-affecting emergency maintenance on their VoLTE (IMS) infrastructure, to maintain service quality and reliability with growing demand.

Start Date and time:
21/09/2026 23:00 BST.

End Date and time:
22/09/2026 05:00 BST.

Services affected:
Up to 4 minutes of impact to VoLTE services, affecting new registrations and call setups. No impact to ongoing calls or registrations.

No impact to any other services (Data, SMS or regular Voice) expected.

Customer action required:
Sep 18, 18:03 BST

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Essential Maintenance - Manchester Datacenter
Completed - The scheduled maintenance has been completed.
Sep 17, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:00 BST
Scheduled - Pelion are carrying out essential maintenance on Thursday 17 September 2026 between 11:00 and 14:00 BST.

This continues yesterday's work at the Manchester data centre, which was rescheduled because essential new equipment arrived late on site.
Pelion engineers will install that equipment during this window.

Start date and time:
17/09/2026, 11:00 BST

End date and time:
17/09/2026, 14:00 BST

Services affected
The Pelion Platform may be unavailable for a short period while we migrate it to the London data centre.
Customers using EE and Tele2 SIMs may see their data sessions disconnect and reconnect.
VPNs terminating in Manchester may disconnect and reconnect.

Customer action required

None.
Sep 17, 10:23 BST

Sep 16, 2026

Notification of planned works - Pelion Manchester Data Centre
Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:00 BST
Scheduled - We will be carrying out essential maintenance on 16/09/2026 between 15:00 and 22:00 BST.

During this time we will be installing new equipment and performing OS updates to NAS equipment at our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
16/09/2026 15:00 BST

End Date and time:
16 /09/2026 22:00 BST

Services affected:
No impact to services are expected, however due to the nature of the work involved we would place the following services as at-risk during the maintenance event.

EE/BT subscribers.
Vodafone UK subscribers.
Pelion EU platform data analytics.

Customer action required:
No customer action is required.
Sep 11, 19:15 BST
Notification of planned works - Tele2 VoLTE
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 BST
Scheduled - Tele2 will be carrying out essential maintenance on 15/09/2026 between 23:00 and 05:00 BST.

During this time Tele2 will be performing service-affecting emergency maintenance on its VoLTE (IMS) infrastructure to maintain service quality and reliability.

Start Date and time:
15/09/2026 23:00 BST

End Date and time:
16/09/2026 05:00 BST

Services affected:
• During this planned Maintenance Window, there is going to be an impact of up to 4 minutes for VoLTE services for Tele2 subscribers, affecting new registrations and call setups. No impact on ongoing calls or registrations.
• No impact to any other services (Data, SMS, or regular Voice) is expected.

Customer action required:
No customer action is required.
Sep 11, 19:09 BST

Sep 15, 2026

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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