Current Status.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
99.99 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.97 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.92 % uptime
Today
EE Operational
90 days ago
99.97 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
99.84 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.99 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of planned works - PDU Upgrades in Manchester Data Centre Apr 5, 2023 17:00-20:00 BST
We will be carrying out essential maintenance on 05/04/2023 between 17:00 and 20:00.

During this time we will be performing routine upgrades on one of our PDUs in our Manchester Data Centre

Location: Manchester

Start Date and time: 05/04/2023 17:00

End Date and time: 05/04/2023 20:00

Services affected: No services will be affected as we have secondary PDUs in place in an active state to supply power during these works.

Customer action required: No customer action is required. If you experience any issues during this time, please raise a support ticket via the normal channels.
Posted on Mar 31, 2023 - 14:10 BST
Notification of planned works - Three UK Apr 6, 2023 17:00-19:00 BST
We will be carrying out essential maintenance on 06/04/2023 between 17:00 and 19:00.

During this time we will be carrying out some essential configuration work on the Three UK operator within our Manchester Data Centre.

Location: Manchester

Start Date and time: 06/04/2023 17:00

End Date and time: 06/04/2023 19:00

Services affected: Three UK

Customer action required: No customer action is required, however during the maintenance window your Three UK subscribers may experience a brief reconnection event.
Posted on Mar 31, 2023 - 14:20 BST
Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023
Notification of planned works - Telus
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:02 BST
Update - Please note, the planned works have been rescheduled to 30/03/2023 04:00 - 10:00 UTC.
Mar 20, 13:31 GMT
Scheduled - Telus will be carrying out essential maintenance on their data link circuits between Telus and Cisco on 30/03/2023 between 04:00 and 10:00 UTC.

During this time Telus will be operational, but should be considered at risk.

Start Date and time: 30/03/2023 04:00

End Date and time: 30/03/2023 10:00

Services affected: Telus

Customer action required: No impact is expected. If any disruption to your Telus subscribers is experienced, please raise a support ticket via the normal channels.
Mar 17, 14:01 GMT
Mar 29, 2023

No incidents reported.

Mar 28, 2023
Notification of planned works - EE
Completed - The scheduled maintenance has been completed.
Mar 28, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 28/03/2023 between 17:00 and 21:00 BST.

During this time we will be will be updating our BGP routes from EE to Pelion, EE subscribers may be at risk of some disruption within the change window.
This will include subscribers disconnecting and reconnecting within the change window.

Start Date and time: 28/03/2023 17:00 BST

End Date and time: 28/03/2023 21:00 BST

Services affected:
EE subscribers may be at risk of some disruption within the change window.
This will include subscribers disconnecting and reconnecting withing the change window.

Customer action required:
No customer action is required, however if any impact is observed and if subscribers do not automatically reconnect, a power cycle or reboot of the device may be required in the first instance.
Mar 23, 10:14 GMT
Pelion // Analytics // Degraded Performance
Resolved - We would like to inform you this issue has been resolved.

We apologise for any inconvenience.
Mar 28, 10:47 BST
Investigating - Status: Investigating Incident

Service Impacted: Analytics

Priority: Low

Summary:

Pelion Support teams are currently investigating issues with our Analytics system which may have an impact on the online/offline display status of some subscribers on the Pelion platform, your device connectivity is not impacted as this is a purely cosmetic issue.

We will provide an update shortly and we apologise for any inconvenience.
Mar 27, 20:44 BST
Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Notification of planned works - Pelion Analytics
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 23/03/2023 between 17:00 and 19:00.

During this time we will be performing routine updates to our analytics system on the Pelion connectivity management platform, no customer impact is expected.

Start Date and time: 23/03/2023 17:00

End Date and time: 23/03/2023 19:00

Services affected: Pelion Connectivity Management Platform - Analytics

Customer action required: No impact is expected and no customer action is required.
Mar 17, 14:18 GMT
Mar 22, 2023
Notification of planned works - EE
Completed - The scheduled maintenance has been completed.
Mar 22, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 22/02/2023 between 17:00 and 21:00 UTC.

During this time we will be will be updating our BGP routes from EE to Pelion, EE subscribers may be at risk of some disruption within the change window.
This will include subscribers disconnecting and reconnecting within the change window.

Start Date and time: 22/02/2023 17:00 UTC

End Date and time: 22/02/2023 21:00 UTC

Services affected:
EE subscribers may be at risk of some disruption within the change window.
This will include subscribers disconnecting and reconnecting withing the change window.

Customer action required:
No customer action is required, however if any impact is observed and if subscribers do not automatically reconnect, a power cycle or reboot of the device may be required in the first instance.
Mar 21, 11:40 GMT
Notification of planned works - Vodafone Global BGP Update
Completed - The scheduled maintenance has been completed.
Mar 22, 19:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 GMT
Scheduled - Vodafone Global will be carrying out essential maintenance on 22/03/2023 between 17:00 and 19:00 UTC.

During this time Vodafone Global will be updating their BGP routes to Pelion, no impact to subscribers is expected, however Vodafone Global subscribers should be considered at risk during the change window.

Start Date and time: 22/03/2023 17:00

End Date and time: 22/03/2023 19:00

Services affected: Vodafone Global

Customer action required action: No customer action is required.
Mar 17, 14:08 GMT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Notification of planned works - Manchester Datacentre
Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 GMT
Update - This maintenance has been extended to 19/03/2023 23:59 UTC.
Mar 19, 18:36 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 GMT
Scheduled - We will be carrying out essential maintenance on 19/03/2023 between 10:00 and 23:59UTC.

As part of our planned maintenance at our Manchester datacenter, during this time we will be migrating some of our network operator traffic back to our Manchester datacentre following the maintenance.
Subscribers with the listed network operators may see devices disconnect and reconnect within the change window.

Start Date and time: 19/03/2023 10:00 UTC

End Date and time: 19/03/2023 23:59 UTC

Services affected:
EE, O2, Pelion Global Roaming (JT), Tele 2, Three UK and Vodafone Global subscribers may see devices disconnect and reconnect within the change window.

Customer action required:
No customer action is required, however should subscribers fail to automatically reconnect at the end of the change window a restart/power cycle of the device may be required in the first instance.
Mar 6, 15:08 GMT
Notification of planned works - OpenVPN
Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:12 GMT
Scheduled - We will be carrying out essential maintenance until 19/03/2023 23:59 UTC.

As part of our planned maintenance at our Manchester datacenter, during this time we will be migrating our OpenVPN servers. This planned change is part of a wider activity to move core infrastructure services.
We are also taking this opportunity to upgrade our network infrastructure to increase capacity and resilience.

OpenVPN may be at risk of disruption within the full change window, however we anticipate there will be considerable periods of of downtime for OpenVPN.
Unfortunately, due to the nature of the work, we cannot be specific about the exact times or length of the downtime/outage.

Location: Manchester Datacentre

Start Date and time: 17/03/2023 08:00 UTC

End Date and time: 19/03/2023 23:59 UTC

Services affected:
OpenVPN may be at risk of disruption within the full change window, however we anticipate there will be considerable periods of of downtime for OpenVPN.
SIM cards may be unreachable via OpenVPN within the change window.
Unfortunately, due to the nature of the work, we cannot be specific about the exact times or length of the downtime/outage.

Customer action required:
No customer action is required.

For queries or concerns about this notice please contact our Support team via the normal channels.
Mar 19, 13:11 GMT
Notification of planned works - Manchester Datacentre
Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 18:34 GMT
Update - Pelion engineering teams are beginning Service Impacting Maintenance from 18/03/2023 - 10:00 UTC.

Single Sited Manchester IPsec customers who have not been mitigated will experience impact.

If customers do experience impact, please contact Pelion Support via the normal channels for more information and assistance.

We will provide further updates as necessary.
Mar 18, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:00 GMT
Scheduled - We will be carrying out essential maintenance between 16/03/2023 17:00 and 19/03/2023 23:59 UTC.

During this time, we will be performing planned maintenance at our Manchester datacenter.

This planned change is part of a wider activity to move core infrastructure services.

We are also taking this opportunity to upgrade our network infrastructure to increase capacity and resilience.

Some services may be at risk of disruption within the full change window; however, Pelion has taken all reasonable steps to mitigate any disruption.

Location: Manchester Datacenter

Start Date and time: 16/03/2023 17:00 UTC

Impact Start Date and time: 17/03/2023 17:00 UTC

End Date and time: 19/03/2023 23:59 UTC

Services affected: Manchester Datacenter; Single Sited Manchester IPsec customers.

Manchester Datacenter and Manchester Single Sited IPsec customers will be impacted from approx. 18/03/2023 08:00 GMT and Pelion has contacted affected customers directly.

Dual sited IPsec customers that have a London DC endpoint should be mitigated, however customers with a Manchester IPsec peer will be unreachable.


Unfortunately, due to the nature of the work, we cannot be specific about the exact times or length of the downtime/outage for individual single sited IPsec customers. Pelion have contacted affected customers directly.


Customer action required:

Customers are advised that if IPsec connections do not automatically reconnect at the end of the change window a restart of the IPsec may be required.

If you have any questions regarding the above, please raise a support query via your normal communication channels.
Mar 6, 14:38 GMT
Mar 19, 2023
Pelion // Three UK // Outage
Resolved - Status: Resolved

We would like to inform you that the following incident with Three UK has now been resolved.

We apologise for any inconvenience.
Mar 19, 21:32 GMT
Update - We are continuing to monitor for any further issues.
Mar 19, 18:33 GMT
Monitoring - Status: Resolved Under Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.

We apologise for any inconvenience.
Mar 19, 16:28 GMT
Identified - Status: Incident Update

Update Summary:
Pelion Support teams are continuing to work on resolving the issue and restoring service.

Status: In Progress

We will provide an update shortly and we apologise for any inconvenience.
Mar 19, 14:37 GMT
Investigating - Status: Investigating Incident

Service Impacted: Three UK

Priority: Critical

Pelion Environment Area(s) Affected: UK

Summary:

Pelion Support teams are currently investigating issues with Three UK which may have an impact on your service.
As part of the Manchester Datacentre works a unexpected issue occured with a component in the London datacentre.

Update:
The Pelion engineering team have assigned remote hands to assist in resolving the issue.


We will provide an update shortly and we apologise for any inconvenience.
Mar 19, 13:05 GMT
Notification of planned works - OpenVPN
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 GMT
Update - Pelion engineering teams are beginning Service Impacting Maintenance from 18/03/2023 - 10:00 UTC.

Open VPN customers with live Open VPN connections, will experience impact.

We will provide further updates as necessary.
Mar 18, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 GMT
Scheduled - We will be carrying out essential maintenance between 17/03/2023 08:00 and 18/03/2023 23:59 UTC.

As part of our planned maintenance at our Manchester datacenter, during this time we will be migrating our OpenVPN servers. This planned change is part of a wider activity to move core infrastructure services.
We are also taking this opportunity to upgrade our network infrastructure to increase capacity and resilience.

OpenVPN may be at risk of disruption within the full change window, however we anticipate there will be considerable periods of of downtime for OpenVPN.
Unfortunately, due to the nature of the work, we cannot be specific about the exact times or length of the downtime/outage.

Location: Manchester Datacentre

Start Date and time: 17/03/2023 08:00 UTC

End Date and time: 18/03/2023 23:59 UTC

Services affected:
OpenVPN may be at risk of disruption within the full change window, however we anticipate there will be considerable periods of of downtime for OpenVPN.
SIM cards may be unreachable via OpenVPN within the change window.
Unfortunately, due to the nature of the work, we cannot be specific about the exact times or length of the downtime/outage.

Customer action required:
No customer action is required.

For queries or concerns about this notice please contact our Support team via the normal channels.
Mar 8, 16:13 GMT
Mar 18, 2023
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