Current Status.
Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact.

Customer action required: None
Aug 14, 16:54 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 14, 10:28 BST
Update - We are aware of further issues impacting ThreeUK This morning, Our Engineering team is continuing to investigate this as a priority
Aug 13, 11:42 BST
Update - We have mitigated the issues which were impacting devices connecting to the network, we will be continuing with our network improvement plan to reduce the chance of this reoccurring.
Aug 12, 10:39 BST
Update - We are continuing to work on a fix for this issue however some impact where devices may disconnect and reconnect, may still be seen.
We are still working to fully investigate and resolve the issues and a planned maintenance window is in place for this evening 11/08/20 18:00 - 20:00 to work on the issues.
Thank you for your patience and apologies for any inconvenience caused.
Aug 11, 15:43 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 11, 10:52 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 10, 14:30 BST
Identified - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:38 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:37 BST
Update - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:25 BST
Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:19 BST
Update - We are continuing to work on a fix for this issue.
We have mitigated the issue, however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 7, 16:40 BST
Identified - Please be advised that we are aware of further impact seen on Three UK SIM's, this is being investigated and we will provide an update shortly.
Aug 7, 14:19 BST
Monitoring - This incident has been resolved under monitoring.

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance. If you still require support, please raise a ticket via the normal channels.
Aug 7, 12:24 BST
Investigating - We have identified an issue with SIM's on Three UK.
Please be advised that this is being investigated and we will provide an update shortly.
Aug 7, 11:00 BST
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Summary of work:

We will be carrying out essential maintenance on 27/10/20 between 18:00 and 19:00.

During this time devices connected to Tele2 may intermittently reconnect.

Start Date and time: 27/10/20 18:00

End Date and time: 27/10/20 19:00

Services affected: Tele2

Customer action required: No customer action is required
Posted on Oct 23, 16:08 BST
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 BST
Update - Work is still continuing at this time and we will send a confirmation as soon as all works have been completed.
Oct 21, 22:55 BST
Update - Please note we have had to extend this maintenance window by an extra hour.
Oct 21, 21:44 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 21/10/20 between 18:00 and 22:00.

During this time devices connected to Three UK may intermittently reconnect.

Start Date and time: 21/10/20 18:00

End Date and time: 21/10/20 22:00

Services affected: Three UK

Customer action required: no customer action is required
Oct 20, 16:58 BST
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST
Scheduled - Summary of work:

We will be carrying out essential VPNC maintenance on 21st October between 18:00 and 20:00 BST.

During this time there may be a brief reconnect event for customers with VPNs that terminate in our London and Manchester data centres as a planned failover takes place between those sites.

Location: London & Manchester UK data centres.

Start Date and time: 18:00 BST

End Date and time: 20:00 BST

Services affected: IPsec VPNs

Customer action required: No customer action is required.
Oct 15, 18:09 BST
Completed - The scheduled maintenance has been completed.
Oct 21, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST
Scheduled - Summary of work:

We will be carrying out scheduled maintenance on 21/10/20 between 18:00 and 19:30.

During this time devices connected to Tele2 may intermittently reconnect.

Start Date and time: Wednesday 21st October 18:00 BST

End Date and time: Wednesday 21st October 19:30 BST

Customer action required: No customer action is required.
Oct 19, 13:31 BST
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 BST
Scheduled - Summary of work:

O2 UK have advised they will be carrying out essential maintenance on 20/10/20 between 23:00 and 21/10/20 06:00.

During this time SIM's on O2 may not be able to authenticate and pass data for short periods of time.
They may also not be able to send and/or receive SMS during the window.

Start Date and time: 20/10/20 23:00

End Date and time: 21/10/20 06:00

Services affected: O2 UK

Customer action required: No customer action is required.
Oct 15, 17:02 BST
Oct 20, 2020
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 10:54 BST
Scheduled - Summary of work:

Rescheduled:

We will be carrying out scheduled maintenance on 14/10/20 between 18:00 and 20:00.

During this time devices connected to Three UK may intermittently reconnect.

Start Date and time: Wednesday 14th October 18:00 BST

End Date and time: Wednesday 14th October 20:00 BST

Customer action required: No customer action is required.
Oct 9, 13:20 BST
Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - This incident has been resolved.
Oct 12, 09:43 BST
Monitoring - Following completion of extended unplanned maintenance on inter-site link by an upstream supplier we are monitoring stability of the connection. All services which rely on this inter-site connectivity have been restored.
Oct 11, 14:42 BST