Current Status.
Update - Final modifications have been implemented out of hours this evening and testing has been successful. If you are still experiencing issues, can you please power-cycle your device and try connecting again. If you continue to experience problems, please contact our Pelion support team.
Nov 29, 2022 - 17:54 GMT
Update - We are continuing to monitor for any further issues.
Nov 29, 2022 - 14:06 GMT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 29, 2022 - 13:09 GMT
Identified - Issue has been identified and fix is being prepared for testing and release.
Nov 29, 2022 - 11:22 GMT
Investigating - Status: Investigating Incident

Service Impacted: DINA

Priority: High

Pelion Environment Area(s) Affected: UK

Summary: Unable to connect to devices using DINA.

Pelion Support teams are currently investigating issues with DINA which may have an impact on your service.
We have identified some customers are currently unable to associate their SIMs to DINA when trying to remotely access their devices on our Pelion platform.

Update: Pelion internal support teams are currently investigating.

We will provide an update shortly and we apologise for any inconvenience.

Nov 29, 2022 - 10:38 GMT
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
99.98 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
99.99 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
99.98 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.97 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.95 % uptime
Today
Analytics Operational
90 days ago
99.59 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be carrying out essential maintenance on 30/11/2022 between 17:00 and 19:00 GMT.

During this time we will be performing some routine database maintenance.
Some platform related services and API's may be temporarily unavailable within the change window.

Start Date and time: 30/11/2022 17:00 GMT

End Date and time: 30/11/2022 19:00 GMT

Services affected:
Pelion Platform UK/EU & API

Customer action required:
No customer action is required.

Posted on Nov 28, 2022 - 15:16 GMT
Notification of planned works - Tele 2 Dec 6, 2022 22:00 - Dec 7, 2022 04:00 GMT
Tele 2 will be carrying out essential maintenance between 06/12/2022 22:00 and 07/12/2022 04:00 GMT.

During this time Tele 2 will be performing HLR (Home Location Register) maintenance at one of their datacentres. No impact is expected.

Start Date and time: 06/12/2022 22:00 GMT

End Date and time: 07/12/2022 04:00 GMT

Services affected:
Tele 2. No impact is expected.

Customer action required:
No customer action is required.

Posted on Nov 29, 2022 - 10:08 GMT
Tele 2 will be carrying out essential maintenance on 07/12/2022 between 15:00 and 18:00 GMT.

During this time Tele 2 will be performing SMSC (Short Message Service Centre) maintenance.
No customer or subscriber impact is expected.

Start Date and time: 07/12/2022 15:00 GMT

End Date and time: 07/12/2022 18:00 GMT

Services affected:
Tele 2 SMS services. No customer or subscriber impact is expected.

Customer action required:
No customer actions are required.

Posted on Nov 14, 2022 - 15:46 GMT
Pelion Change Freeze Period 08/12/2022 to 09/01/2023 Dec 8, 2022 00:00 - Jan 8, 2023 23:59 GMT
Please be aware that Pelion will be observing a Change Freeze between 08/12/2022 00:01 and 08/01/2023 23:59

Changes to our core network, APN, Pelion platform and VPN technologies will be suspended for the period of the freeze.

In the event of a service incident, Pelion will continue to resolve issues as normal, and these may require emergency changes.

If customers require changes during this window, these must be pre-approved and may be declined if there is a significant risk to service.

N.B.
Some Pelion Suppliers and Partner Networks may still have Planned Maintenance and changes up to the 21/12/2022 and these will be notified to Pelion's Status Page as normal.

Posted on Nov 28, 2022 - 10:11 GMT
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

Unresolved incident: Pelion // DINA // Degraded Performance.

Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:01 GMT
Scheduled - We will be carrying out essential maintenance on 28/11/2022 between 17:00 and 19:00 GMT.

During this time we will be performing essential database maintenance to add additional IP ranges for SIM subscribers.
SIM subscribers across all operators may be at risk within the change window. SIM subscribers may disconnect and reconnect within the change window.

Location: London and Manchester Datacentres

Start Date and time: 28/11/2022 17:00 GMT

End Date and time: 28/11/2022 19:00 GMT

Services affected:
SIM subscribers across all operators may be at risk within the change window.
SIM subscribers may disconnect and reconnect within the change window.

Customer action required:
No customer action is required, however if subscribers fail to automatically reconnect a power cycle of the device may be required in the first instance.

Nov 25, 09:32 GMT
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 23/11/2022 between 17:00 and 19:00 GMT.

During this time we will be performing routine routing network updates on Three UK.
Three UK subscribers may disconnect and reconnect within the change window.

Start Date and time: 23/11/2022 17:00 GMT

End Date and time: 23/11/2022 19:00 GMT

Services affected:
Three UK. Subscribers may disconnect and reconnect within the change window.

Customer action required:
No customer action is required, however if subscribers fail to automatically reconnect a power cycle of the device may be required in the first instance.

Nov 21, 15:20 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 23/11/2022 between 17:00 and 19:00 GMT.

During this time we will be performing routine networking updates to our edge core router in the London datacentre.
No impact is expected.

Location: London Datacentre

Start Date and time: 23/11/2022 17:00 GMT

End Date and time: 23/11/2022 19:00 GMT

Services affected:
London Datacentre. No impact is expected.

Customer action required:
No customer action is required.

Nov 21, 14:50 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:30 GMT
Scheduled - We will be carrying out essential maintenance on 23/11/2022 between 17:30 and 18:30 GMT.

During this time we will be performing a routine Pelion platform and DINA upgrade.
Customers may be unable to login to the Pelion platform and the platform may be unavailable within the change window.

Start Date and time: 23/11/2022 17:30 GMT

End Date and time: 23/11/2022 18:30 GMT

Services affected:
Pelion Platform and DINA may be unavailable within the change window.

Customer action required:
No customer action is required.

Nov 21, 15:12 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:01 GMT
Scheduled - Tele 2 will be carrying out essential maintenance between 22/11/2022 23:00 and 23/11/2022 05:00 GMT.

During this time Tele 2 will be performing a network maintenance activity at one of their datacenters.

Start Date and time: 22/11/2022 23:00 GMT

End Date and time: 23/11/2022 05:00 GMT

Services affected:
Tele 2. No impact is expected.

Customer action required:
No customer action is required.

Nov 21, 14:39 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:01 GMT
Scheduled - Tele 2 will be carrying out essential maintenance on 22/11/2022 23:00 to 23/11/2022 04:00 GMT.

During this time Tele 2 will be performing upgrades on their STP (Signal Transfer Point) nodes.
As the upgrades require node reboot, the works will be performed on one node at a time.
No impact is expected

Start Date and time: 22/11/2022 23:00 GMT

End Date and time: 23/11/2022 04:00 GMT

Services affected:
Tele 2. No impact is expected.

Customer action required:
No customer action is required.

Nov 21, 13:48 GMT
Nov 22, 2022
Nov 21, 2022
Resolved - Status: Resolved

We would like to inform you that the following incident with Three UK has now been resolved.

We apologise for any inconvenience.

Nov 21, 13:13 GMT
Investigating - Status: Investigating Incident

Service Impacted: Three UK

Priority: Medium

Pelion Environment Area(s) Affected: UK

Summary:

Three UK teams are currently investigating issues with Three UK data connectivity which may have an impact on your service.
Three UK have identified from monitoring that around 18% of SIMs may be impacted by data connectivity issues.

Update:
Three UK have advised that one of their impacted servers has been recovered and data will work on retrying.

Three UK have also implemented enhanced monitoring to check for further impact.



We will provide an update shortly and we apologise for any inconvenience.

Nov 21, 12:09 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 03:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:59 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 12:40 GMT
Scheduled - VelosIoT notified Pelion at 11:27UTC today of planned works at their Jersey & Guernsey sites between 20/11/2022 23:59:00 UTC and 21/11/2022 04:00:00 UTC.

The planned activity has been tested, and no service impact is expected. During the planned change window, resilient links will be unavailable, but all customer services will remain fully operational.

Start Date and time: 20/11/2022 23:59:00 UTC

End Date and time: 21/11/2022 04:00:00 UTC

Services affected:
VelosIoT services. No customer or subscriber impact is expected.

Customer action required:
No customer actions are required.

Nov 20, 12:36 GMT
Nov 20, 2022
Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 GMT
Scheduled - Tele 2 will be carrying out essential maintenance on 17/11/2022 between 06:00 and 09:00 GMT.

During this time Tele 2's signaling vendors is going to perform hardware and software upgrades to their network infrastructure .
No customer or subscriber impact is expected.

Start Date and time: 17/11/2022 06:00 GMT

End Date and time: 17/11/2022 09:00 GMT

Services affected:
Tele 2. No customer or subscriber impact is expected.

Customer action required:
No customer actions are required.

Nov 7, 14:14 GMT
Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:30 GMT
Scheduled - We will be carrying out essential maintenance on 16/11/2022 between 17:30 and 19:30.

During this time we will be performing routine updates to our edge core routers for our integration with Three UK.
No customer or subscriber impact is expected.

Start Date and time: 16/11/2022 17:30 GMT

End Date and time: 16/11/2022 19:30 GMT

Services affected:
Three UK. No customer or subscriber impact is expected.

Customer action required:
No customer action is required.

Nov 14, 16:15 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 19:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 16/11/2022 between 17:00 and 19:00 GMT.

During this time we will be performing routine network maintenance on our London DC core routers.
Customers with subscribers on Vodafone UK may see devices disconnect and reconnect their data sessions within the change window.

Location: London Datacentre

Start Date and time: 16/11/2022 17:00 GMT

End Date and time: 16/11/2022 19:00 GMT

Services affected:
London Datacentre. Vodafone UK subscribers may see devices disconnect and reconnect their data sessions within the change window.

Customer action required:
No customer action is required, however if devices fail to automatically reconnect a power cycle/restart of the device may be required in the first instance.

Nov 14, 16:08 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 18:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 15:00 GMT
Scheduled - Tele 2 will be carrying out essential maintenance on 16/11/2022 between 15:00 and 18:00 GMT.

During this time Tele 2 will be performing SMSC (Short Message Service Centre) maintenance.
No customer or subscriber impact is expected.

Start Date and time: 16/11/2022 15:00 GMT

End Date and time: 16/11/2022 18:00 GMT

Services affected:
Tele 2 SMS services. No customer or subscriber impact is expected.

Customer action required:
No customer actions are required.

Nov 14, 15:44 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:31 GMT
Scheduled - We will be carrying out essential maintenance on 16/11/2022 between 10:30 and 11:30 UTC.

During this time we will be deploying new API Gateway infrastructure to the Pelion US Platform.
Although, the Pelion US platform may be available; platform functionality and API's will not be available within the change window.

Location: US

Start Date and time: 16/11/2022 10:30 UTC

End Date and time: 16/11/2022 11:30 UTC

Services affected:
Pelion US Platform. Platform functionality and API's to the Pelion US platform, will not be available within the change window

Customer action required:
No customer actions are required.

Nov 7, 14:38 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:30 GMT
Scheduled - Tele 2 will be carrying out essential maintenance on 16/11/2022 between 03:30 and 09:30 GMT.

During this time Tele 2's signaling vendors is going to perform hardware and software upgrades to their network infrastructure .
No customer or subscriber impact is expected.

Start Date and time: 16/11/2022 03:30 GMT

End Date and time: 16/11/2022 09:30 GMT

Services affected:
Tele 2. No customer or subscriber impact is expected.

Customer action required:
No customer actions are required.

Nov 7, 14:11 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 GMT
Scheduled - Tele 2 will be carrying out essential maintenance between 15/11/2022 between 23:00 and 16/11/2022 02:00 GMT.

During this time Tele 2 will be performing maintenance on their Radius servers.
No customer or subscriber impact is expected.

Start Date and time: 15/11/2022 23:00 GMT

End Date and time: 16/11/2022 02:00 GMT

Services affected:
Tele 2. No customer or subscriber impact is expected.

Customer action required:
No customer action is required.

Nov 14, 13:56 GMT