All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
Infrastructure Operational
London Datacentre Operational
Manchester Datacentre Operational
Austin Datacentre Operational
Las Vegas Datacentre Operational
RADIUS Operational
VPN Technology Operational
DINA Operational
London IPSecs Operational
Manchester IPSecs Operational
OpenVPN Operational
OpenVPN US Operational
Austin IPsec's Operational
Las Vegas IPsec's Operational
Mobile Operators Operational
Pelion Global Roaming Operational
EE Operational
O2 Operational
Tele2 Operational
Three IRE Operational
Three UK Operational
Vodafone Operational
Vodafone Global Operational
Telus Operational
Vodafone NB-IoT (LPWAN) Operational
Services Operational
Customer Phone line Operational
Internal Support Systems Operational
Statuspage Operational
Support Ticketing Operational
Pelion Operational
Analytics Operational
API Operational
Automation Engine Operational
Help.pelion.com Operational
Pelion Platform Operational
Remote SIM Provisioning Operational
SMS Gateway Operational
Pelion US Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - OpenVPN Oct 14, 2026 17:00-18:00 BST

We will be carrying out essential maintenance on 14/10/2026 between 17:00 and 18:00 BST.

During this time we will be enabling Load-balancing for the OpenVPN service in the EU/UK.
The impact is expected to be minimal and wont affect currently connected clients, however customers that have any monitoring on their client may notice the resolved IP will change occasionally.

Start Date and time:
14/10/2026 17:00 BST

End Date and time:
14/10/2026 18:00 BST

Services affected:
OpenVPN.

Customer action required:
No customer action is required.
Posted on Oct 09, 2026 - 16:51 BST

Notification of planned works - Manchester Radius Oct 15, 2026 09:00-12:00 BST

We will be carrying out essential maintenance on 15/10/2026 between 09:00 and 12:00 BST.

During this time we will be performing planned mainteance to Pelion’s RADIUS service in Manchester datacentre.
Some devices may disconnect and reconnect within the maintenance window.

Start Date and time:
15/10/2026 09:00 BST

End Date and time:
15/10/2026 12:00 BST

Services affected:
EE and Tele2 devices may disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Posted on Oct 09, 2026 - 16:39 BST

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Notification of planned works - OpenVPN UK/EU
Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 06/10/2026 between 17:00 and 20:00 BST.

During this time we will be implementing upgrades to our OpenVPN service for users in the UK/EU. During this change a managed failover of VPN services from our primary site to our secondary site will be carried out.

Location:
UK

Start Date and time:
06/10/2026 17:00 BST

End Date and time:
06/10/2026 20:00 BST

Services affected:
OpenVPN users in the UK/EU may see a short disruption of a few seconds up to a maximum of 5 minutes when the managed failover between sites is performed.

Customer action required:
OpenVPN clients should automatically reconnect, however if you encounter any issues with your specific client a manual restart of the connection may be required.
Oct 2, 15:10 BST

Oct 5, 2026

Notification of planned works - Radius Upgrades
Completed - The scheduled maintenance has been completed.
Oct 5, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 10:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 15:04 BST
Scheduled - We will be carrying out essential maintenance on 05/10/2026 between 10:00 and 13:00 BST.

During this time we will be implementing upgrades to our Radius servers.

Location:
London, UK

Start Date and time:
05/10/2026 10:00 BST

End Date and time:
05/10/2026 13:00 BST

Services affected:
During the implementation managed failovers between hosts will take place on a per operator basis, each managed failover will be monitored for a period to confirm success before the next operator is upgraded.

Subscribers are at risk of a brief delay to new session attaches when each operator is moved between hosts.

Customer action required:
No customer action is required.
Oct 2, 15:01 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Sep 30, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 02:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 30/09/2026 between 02:00 and 06:00 BST.

During this time Three Ireland will be performing a reboot of a network gateway as part of maintenance works.

Start Date and time:
30/09/2026 02:00 BST

End Date and time:
30/09/2026 06:00 BST

Services affected:
Three Ireland subscribers are at risk or 2 brief disruption events during the maintenance period.

Customer action required:
No customer action is required.
Sep 29, 16:28 BST

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Notification of planned works - Radius Upgrades
Completed - The scheduled maintenance has been completed.
Sep 28, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:00 BST
Scheduled - We will be carrying out essential maintenance on 28/09/2026 between 10:00 and 12:00 BST.

During this time we will be implementing upgrades to our Radius servers.

Location:
UK

Start Date and time:
28/09/2026 10:00 BST

End Date and time:
28/09/2026 12:00 BST

Services affected:
During the implementation managed failovers between hosts will take place on a per operator basis, each managed failover will be monitored for a period to confirm success before the next operator is upgraded.

Subscribers are at risk of a brief delay to new session attaches when each operator is moved between hosts.

Customer action required:
No customer action is required.
Sep 25, 15:14 BST
Notification of planned works - OpenVPN US
Completed - The scheduled maintenance has been completed.
Sep 28, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:01 BST
Scheduled - We will be carrying out essential maintenance on 28/09/2026 between 04:00 and 06:00 CT.

During this time we will be implementing load a load balancer in front of our OpenVPN servers in the US - this is to provide a more resilient solution with better failover capability.

Location:
Austin, TX
Las Vegas, NV

Start Date and time:
28/09/2026 04:00 CT

End Date and time:
28/09/2026 06:00 CT

Services affected:
Impact is minimal, OpenVPN traffic will be steered to our Austin site whilst some configuration updates are made to our Las Vegas site, once complete the load balancer will become active and traffic will be load balanced silently between sites.

There is potential for up to 5 mins of connection interruption to US OpenVPN's.

Customer action required:
No customer action is required.
Sep 25, 15:28 BST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Pelion // Pelion Portal Data Graphs
Resolved - Status:
Resolved

We would like to inform you that the following incident with Pelion Platform Data Graphs has now been resolved.


We apologise for any inconvenience.
Sep 25, 10:46 BST
Update - We are continuing to investigate this issue.
Sep 25, 10:42 BST
Investigating - Status: Investigating Incident

Service Impacted:
Data graphs in Pelion platform

Priority:
Medium

Pelion Environment Area(s) Affected:
UK

Summary:

At present we are seeing issues with data being presented to the Pelion platform and APIs. Our teams are working to resolve this issue.


We will provide an update shortly and we apologise for any inconvenience.
Sep 25, 10:07 BST
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