All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
Infrastructure Operational
London Datacentre Operational
Manchester Datacentre Operational
Austin Datacentre Operational
Las Vegas Datacentre Operational
RADIUS Operational
VPN Technology Operational
DINA Operational
London IPSecs Operational
Manchester IPSecs Operational
OpenVPN Operational
OpenVPN US Operational
Austin IPsec's Operational
Las Vegas IPsec's Operational
Mobile Operators Operational
Pelion Global Roaming Operational
EE Operational
O2 Operational
Tele2 Operational
Three IRE Operational
Three UK Operational
Vodafone Operational
Vodafone Global Operational
Telus Operational
Vodafone NB-IoT (LPWAN) Operational
Services Operational
Customer Phone line Operational
Internal Support Systems Operational
Statuspage Operational
Support Ticketing Operational
Pelion Operational
Analytics Operational
API Operational
Automation Engine Operational
Help.pelion.com Operational
Pelion Platform Operational
Remote SIM Provisioning Operational
SMS Gateway Operational
Pelion US Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Pelion Data Centre Works Oct 20, 2026 17:00-21:00 BST

We will be carrying out essential maintenance on 20/10/2026 between 17:00 and 21:00 BST.

During this time we will be migrating some analytics services to newly upgraded hardware.

Location:
UK

Start Date and time:
20/10/2026 17:00 BST

End Date and time:
20/10/2026 21:00 BST

Services affected:
No major service impact is expected, however data counting statistics on the Pelion connectivity management platform may be disrupted for up to 30 minutes during the change window.

Customer action required:
No customer action is required.
Posted on Oct 16, 2026 - 17:37 BST

Notification of planned works - Pelion Platform Database Upgrades Oct 22, 2026 19:00-21:00 BST

We will be carrying out essential maintenance on 22/10/2026 between 19:00 and 21:00 BST.

During this time we will be performing essential database updates to Pelion connectivity management platform services.

Location:
UK

Start Date and time:
22/10/2026 19:00 BST

End Date and time:
22/10/2026 21:00 BST

Services affected:
The Pelion connectivity management platform will be unavailable during the change window whilst the upgrades are deployed.

Customer action required:
Any customers logged in to the Pelion UK platform during the works will be logged out. The platform will be available for use as soon as the upgrades are completed and validated.
Posted on Oct 16, 2026 - 17:47 BST

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

Notification of planned works - Manchester Radius
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 15/10/2026 between 09:00 and 12:00 BST.

During this time we will be performing planned mainteance to Pelion’s RADIUS service in Manchester datacentre.
Some devices may disconnect and reconnect within the maintenance window.

Start Date and time:
15/10/2026 09:00 BST

End Date and time:
15/10/2026 12:00 BST

Services affected:
EE and Tele2 devices may disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Oct 9, 16:39 BST

Oct 14, 2026

Notification of planned works - OpenVPN
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 14/10/2026 between 17:00 and 18:00 BST.

During this time we will be enabling Load-balancing for the OpenVPN service in the EU/UK.
The impact is expected to be minimal and wont affect currently connected clients, however customers that have any monitoring on their client may notice the resolved IP will change occasionally.

Start Date and time:
14/10/2026 17:00 BST

End Date and time:
14/10/2026 18:00 BST

Services affected:
OpenVPN.

Customer action required:
No customer action is required.
Oct 9, 16:51 BST
Essential Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 14, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 BST
Scheduled - Tele2 will be carrying out essential maintenance on 13/10/2026 between 23:00 and 01:00 BST.

During this time Tele2 will be performing essential maintenance activity in their core network to maintain service reliability. The work involves a switchover between the active and standby core nodes.

Start Date and time:
13/10/2026 23:00 BST

End Date and time:
14/10/2026 01:00 BST

Services affected:
During this planned Maintenance Window, no service impact is expected; however, there is a minor risk of packet loss during node switchover.

Customer action required:
No customer action is required.
Oct 13, 15:58 BST

Oct 13, 2026

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Notification of planned works - OpenVPN UK/EU
Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 06/10/2026 between 17:00 and 20:00 BST.

During this time we will be implementing upgrades to our OpenVPN service for users in the UK/EU. During this change a managed failover of VPN services from our primary site to our secondary site will be carried out.

Location:
UK

Start Date and time:
06/10/2026 17:00 BST

End Date and time:
06/10/2026 20:00 BST

Services affected:
OpenVPN users in the UK/EU may see a short disruption of a few seconds up to a maximum of 5 minutes when the managed failover between sites is performed.

Customer action required:
OpenVPN clients should automatically reconnect, however if you encounter any issues with your specific client a manual restart of the connection may be required.
Oct 2, 15:10 BST

Oct 5, 2026

Notification of planned works - Radius Upgrades
Completed - The scheduled maintenance has been completed.
Oct 5, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 10:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 15:04 BST
Scheduled - We will be carrying out essential maintenance on 05/10/2026 between 10:00 and 13:00 BST.

During this time we will be implementing upgrades to our Radius servers.

Location:
London, UK

Start Date and time:
05/10/2026 10:00 BST

End Date and time:
05/10/2026 13:00 BST

Services affected:
During the implementation managed failovers between hosts will take place on a per operator basis, each managed failover will be monitored for a period to confirm success before the next operator is upgraded.

Subscribers are at risk of a brief delay to new session attaches when each operator is moved between hosts.

Customer action required:
No customer action is required.
Oct 2, 15:01 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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