Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact.
Customer action required: None
Aug 14, 16:54 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 14, 10:28 BST
Update - We are aware of further issues impacting ThreeUK This morning, Our Engineering team is continuing to investigate this as a priority
Aug 13, 11:42 BST
Update - We have mitigated the issues which were impacting devices connecting to the network, we will be continuing with our network improvement plan to reduce the chance of this reoccurring.
Aug 12, 10:39 BST
Update - We are continuing to work on a fix for this issue however some impact where devices may disconnect and reconnect, may still be seen.
We are still working to fully investigate and resolve the issues and a planned maintenance window is in place for this evening 11/08/20 18:00 - 20:00 to work on the issues.
Thank you for your patience and apologies for any inconvenience caused.
Aug 11, 15:43 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 11, 10:52 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 10, 14:30 BST
Identified - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:38 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:37 BST
Update - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact
Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:25 BST
Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact
Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:19 BST
Update - We are continuing to work on a fix for this issue.
We have mitigated the issue, however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 7, 16:40 BST
Identified - Please be advised that we are aware of further impact seen on Three UK SIM's, this is being investigated and we will provide an update shortly.
Aug 7, 14:19 BST
Monitoring - This incident has been resolved under monitoring.
Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance. If you still require support, please raise a ticket via the normal channels.
Aug 7, 12:24 BST
Investigating - We have identified an issue with SIM's on Three UK.
Please be advised that this is being investigated and we will provide an update shortly.
Aug 7, 11:00 BST