Current Status.
All Systems Operational
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
May 16, 17:03 BST
Investigating - Status: Investigating Incident

Service Impacted:
Pelion Platform. Statistics and analytics.

Priority:
High

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams are investigating an issue affecting our 'connectivity-eu.pelion.com' & 'stream.iot-x.com' platforms, which may impact your ability to view statistics and analytics data.

We have identified an issue with our analytics node, resulting in reduced visibility of graphs, and API responses may delay showing up-to-date and current data.

We will provide an update shortly, and we apologise for any inconvenience.

May 16, 10:23 BST
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 17:31 BST
Verifying - Verification is currently underway for the maintenance items.
May 15, 17:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 15/05/2024 between 17:00 and 20:00 BST.

During this time we will be making essential routing updates for Three Ireland subscribers utilising fixed private IP addresses and communicating to private endpoints.

Location:

Start Date and time:
15/05/2024 17:00 BST

End Date and time:
15/05/2024 20:00 BST

Services affected:
Three Ireland subscribers on fixed private IP addresses communicating with private endpoints may experience a reconnection event.

All other subscribers are not impacted.

Customer action required:
No customer action is required.

May 15, 16:57 BST
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Resolved - Status: Resolved

Service Impacted:
Manchester IPSecs

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support team identified a temporary issue with Manchester IPSecs which may have had an impact on your service between 09:55am and 10:05am BST.
This was a temporary incident which may have impacted Single sited Manchester IPSec VPN's.
Resilient VPN's may have seen their Manchester peer drop temporarily.


Update:
Service is fully restored.


We apologise for any inconvenience this may have caused.

May 8, 09:55 BST
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.