Current Status.
All Systems Operational
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.97 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
99.92 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.92 % uptime
Today
Vodafone Global Operational
90 days ago
99.92 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Summary of work:

We will be carrying out essential maintenance on 8th July 2020 between 18:00 and 20:00.

During this time we will be carrying out essential maintenance on our London and Manchester IPSEC's, however no customer impact is expected.

Start Date and time: 08/07/2020 18:00

End Date and time: 08/07/2020 20:00

Services affected: London and Manchester IPSEC's

Customer action required: no customer action is required.
Posted on Jul 2, 13:38 BST
Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:31 BST
Scheduled - Summary of work:

We will be carrying out scheduled maintenance on the Pelion Connectivity Management Platform Wednesday 1st July between 18:30 BST and 19:00 BST.

During this time device connectivity will remain unaffected however you may briefly be unable to access the Pelion Connectivity Management platform and some of its features.

Start Date and time: 1st July 18:30 BST

End Date and time: 1st July 19:00 BST

Services affected: Pelion Connectivity Management Platform

Customer action required: No action required
Jun 30, 10:40 BST
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 BST
Scheduled - Summary of work:

O2 will be carrying out essential maintenance on 30th June between 05:00 and 07:00 BST

The work relates to maintenance involving migration of SS7 traffic between links.
During this maintenance window, no service impact is expected,

Start Date and time: June 30th 2020 05:00 BST

End Date and time: June 30th 2020 07:00 BST

Services affected: No anticipated impact to live services.

Customer action required: No customer action is required.
Jun 16, 17:35 BST
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 18:30 BST
Scheduled - Summary of work:

We will be carrying out emergency maintenance on the Pelion Connectivity Management Platform this evening 29th June between 18:30 BST and 19:00 BST.

During this time device connectivity will remain unaffected however you may briefly be unable to access the Pelion Connectivity Management platform and some of its features.

Start Date and time: 29th June 18:30 BST

End Date and time: 29th June 19:00 BST

Services affected: Pelion Connectivity Management Platform

Customer action required: No action required
Jun 29, 11:56 BST
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 BST
Scheduled - Summary of work:

O2 will be carrying out essential maintenance on 25/06/2020 between 05:00 and 07:00.

During this time no service impact is expected, however O2 connectivity could be affected.

Start Date and time: 25/06/2020 05:00

End Date and time: 25/06/2020 07:00

Services affected: O2

Customer action required: no customer action is required.
Jun 22, 15:27 BST
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 BST
Scheduled - O2 will be carrying out essential maintenance on 24th June beginning 21:00 and ending 06:00 BST on 25th June.

The work relates to O2's router software updates.
During this maintenance window there is the potential for a brief interruption to service for some subscribers as traffic moves to O2's resilient link.

Start Date and time: June 24th 2020 21:00 BST

End Date and time: June 25th 2020 06:00 BST

Services affected: Potential brief interruption to service for some subscribers

Customer action required: No customer action is required.
Jun 22, 15:11 BST
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:01 BST
Scheduled - Three UK have provided notice for part 2 of planned emergency maintenance.

The work relates to Three UK's infrastructure.
During this maintenance window there is the potential for a brief interruption to service for some subscribers.

Start Date and time: June 23rd 2020 22:00 BST

End Date and time: June 24rh 2020 06:00 BST

Services affected: Potential brief interruption to service for some subscribers

Customer action required: No customer action is required
Jun 22, 19:45 BST
Jun 23, 2020
Resolved - O2 have advised that this incident has been resolved.
Jun 23, 12:35 BST
Investigating - O2 are investigating issues with 2G, 3G and 4G data and will provide an update shortly.
Jun 23, 11:44 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:01 BST
Scheduled - Three UK have provided short notice for some planned emergency maintenance for this evening.

The work relates to Three UK's infrastructure.
During this maintenance window there is the potential for a brief interruption to service for some subscribers.

Start Date and time: June 22nd 2020 22:00 BST

End Date and time: June 23rd 2020 06:00 BST

Services affected: Potential brief interruption to service for some subscribers

Customer action required: No customer action is required
Jun 22, 19:42 BST
Jun 22, 2020
Resolved - This incident has been resolved.
Jun 22, 22:42 BST
Monitoring - A fix has been implemented and we are currently monitoring the results
Jun 22, 20:44 BST
Identified - We have identified an issue with activations on Vodafone and O2 Subscribers and are implementing a fix.
Jun 22, 14:20 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 19:33 BST
Scheduled - Summary of work:

We will be carrying out emergency maintenance on 22/06/20 between 19:30 and 20:30.

During this time customers may lose connectivity to the platform for a brief period of time whilst updates are rolled out. this will not have any impact on your devices connectivity.

Start Date and time: 19:30.

End Date and time: 20:30.

Services affected: Pelion Platform, O2 activations, Vodafone activations.

Customer action required: none.
Jun 22, 14:18 BST
Resolved - This incident has been resolved.
Jun 22, 19:37 BST
Update - Three have now resolved this issue.
Jun 22, 19:34 BST
Investigating - Three UK have identified and notified us of a potential issue on a small percentage of SIM's which may be experiencing degraded data performance when on 4G. There is no impact to 3G. They have advised us they are investigating the issue, further updates to follow.
Jun 22, 16:25 BST