Current Status.
All Systems Operational
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
99.96 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.93 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.96 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Notification of planned works - Three Ireland Feb 17, 2025 22:00 - Feb 18, 2025 07:00 GMT
Three Ireland will be carrying out essential maintenance between 17/02/2025 22:00 and 18/02/2025 07:00 UTC.

During this time Three Ireland will be replacing a switch in their data centre.

Start Date and time:
17/02/2025 22:00 UTC

End Date and time:
18/02/2025 07:00 UTC

Services affected:
Three Ireland subscribers will experience a brief drop in connectivity as the controlled failover happens during the change.

Customer action required:
No customer action is required.

Posted on Feb 14, 2025 - 14:00 GMT
We will be carrying out essential maintenance on 19/02/2025 between 17:00 and 21:00 UTC.

During this time we will be performing essential upgrades to our event streaming platform that manages our data and analytics feeds.

Location:
UK

Start Date and time:
19/02/2025 17:00 UTC

End Date and time:
19/02/2025 21:00 UTC

Services affected:
During this maintenance period, several services that rely on data and analytics feeds may be impacted.

-Delays in statistics and analytics graphs populating, users may notice a gap in graphs during the change period.

- Dina service will be unavailable for a short period within the change window.

- Subscriber traffic routing through our London Data centre should be considered at-risk during the maintenance period.

Customer action required:
No customer action is required, however if your device connectivity or platform services are experiencing issues after the maintenance period, please contact Pelion Technical Support via the normal channels.

Posted on Feb 14, 2025 - 14:05 GMT
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Completed - Our supplier has cancelled this maintenance event.
Feb 13, 17:10 GMT
Scheduled - One of Pelion's cross connect partners will be carrying out essential maintenance on 13/02/2025 between 22:00 and 02:00 UTC.

During this time our cross connect partner will be carrying out essential maintenance which may impact Pelion services connected to the respective hardware.

Location:
UK

Start Date and time:
13/02/2025 22:00 UTC

End Date and time:
14/02/2025 02:00 UTC

Services affected:
Pelion services routing through our data centres should be considered as at-risk during these works.

Due to the nature of the works we would expect up to a 30 minute disruption to Three Ireland subscriber connectivity during the maintenance period.

Customer action required:
Customers should monitor their connectivity and should raise a ticket to Pelion technical support if any disruptions to service are experienced after the maintenance period.

Feb 7, 16:36 GMT
Feb 12, 2025
Completed - The scheduled maintenance has been completed.
Feb 12, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 11:00 GMT
Scheduled - JT will be carrying out essential maintenance on 12/02/2025 between 11:00 and 12:00 UTC.

During this time JT will be carrying out essential maintenance with their signaling vendor.

Start Date and time:
12/02/2025 11:00 UTC

End Date and time:
12/02/2025 12:00 UTC

Services affected:
JT have advised that no impact to services is expected, however Pelion would consider JT subscribers as at-risk during this maintenance period.

Customer action required:
No customer action is required.

Feb 7, 14:22 GMT
Feb 11, 2025
Resolved - Status:
Resolved

We would like to inform you that the following incident with DINA has now been resolved.

We apologise for any inconvenience.

Feb 11, 11:25 GMT
Investigating - Status: Investigating Incident

Service Impacted:
DINA

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently investigating issues with DINA which may have an impact on your service.
We have identified that the DINA service is currenly unavailable.

Update:
Pelion Support and engineering teams are currently working on investigation and restoring service.


We will provide an update shortly and we apologise for any inconvenience.

Feb 11, 10:39 GMT
Feb 10, 2025
Completed - The scheduled maintenance has been completed.
Feb 10, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 10:00 GMT
Scheduled - JT will be carrying out essential maintenance on 10/02/2025 between 10:00 and 15:00 UTC.

During this time JT will be performing essential Firewall upgrades.

Start Date and time:
10/02/2025 10:00 UTC

End Date and time:
10/02/2025 15:00 UTC

Services affected:
JT have advised that no impact to services is expected, however Pelion would consider JT subscribers as at-risk during this maintenance period.

Customer action required:
No customer action is required.

Feb 7, 14:19 GMT
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 19:36 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 18:35 GMT
Scheduled - We will be carrying out essential maintenance on 07/02/2025 between 15:30 and 20:00 UTC.

During this time we will be carrying out essential maintenance on the the Pelion platform and our data centres to resolve an issue with a database.
This maintenance is essential to avoid customer impact.

There is a reduced risk of data connectivity issues for customers and data transfer should be considered at risk of some disruption, within the change window.

Start Date and time:
07/02/2025 15:30 UTC
End Date and time:
07/02/2025 20:00 UTC

Services affected:

There is a reduced risk of data connectivity issues for customers and data transfer should be considered at risk of some disruption, within the change window.

Customer action required:
No customer action is required

Feb 7, 18:34 GMT
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 GMT
Update - Scheduled maintenance is still in progress and has been extended to address a few additional details. We appreciate your patience and understanding.
Feb 7, 17:25 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 15:30 GMT
Scheduled - We will be carrying out essential maintenance on 07/02/2025 between 15:30 and 18:00 UTC.

During this time we will be carrying out essential maintenance on the the Pelion platform and our datacentres to resolve an issue with a database.
This maintenance is essential to avoid customer impact.

During this time the Pelion Platform EU & the Pelion EU API, will be unavailable to customers and to all users between 16:00 - 16:30 UTC.

There is a reduced risk of data connectivity issues for customers and data transfer should be considered at risk of some disruption, within the change window.

Start Date and time:
07/02/2025 15:30 UTC
End Date and time:
07/02/2025 18:00 UTC

Services affected:
During this time the Pelion Platform EU & the Pelion EU API, will be unavailable to customers and to all users between 16:00 - 16:30 UTC.

There is a reduced risk of data connectivity issues for customers and data transfer should be considered at risk of some disruption, within the change window.

Customer action required:
No customer action is required, Pelion Portal EU & API access will available again at 16:30 UTC.

Feb 7, 12:20 GMT
Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 21:29 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:20 GMT
Scheduled - Please be advised that part of this evenings works as previously notified has over-run and we expect all work to be completed by 23:00 UTC this evening.

During this time we will be performing the remaining work items our UK data centre sites.

New End Date and time:
05/02/2025 23:00 UTC

Services affected:
There is no customer impact expected, however, due to the nature of these works we consider Pelion services routing through our London and Manchester sites as at-risk during the maintenance period.

Customer action required:
No customer action is required.

Feb 5, 19:19 GMT
Completed - The scheduled maintenance has been completed.
Feb 5, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 05/02/2025 between 17:00 and 19:00 UTC.

During this time we will be performing routine firewall updates at both UK data centre sites.

Start Date and time:
05/02/2025 17:00 UTC

End Date and time:
05/02/2025 19:00 UTC

Services affected:
There is no customer impact expected, however, due to the nature of these works we consider Pelion services routing through our London and Manchester sites as at-risk during the maintenance period.

Customer action required:
No customer action is required.

Jan 31, 14:15 GMT
Completed - The scheduled maintenance has been completed.
Feb 5, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance between 04/02/2025 22:00 and 05/02/2025 07:00 UTC.

During this time Three Ireland are replacing a legacy network switch.

Start Date and time:
04/02/2025 22:00 UTC

End Date and time:
05/02/2025 07:00 UTC

Services affected:
Three Ireland subscribers may experience a reconnection event during the works as traffic
is failed over to a resilient switch and failed back

Customer action required:
No customer action is required.

Jan 31, 14:11 GMT
Feb 4, 2025
Resolved - Tele2 have confirmed that this issue has now been resolved.
Feb 4, 20:37 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Tele2 - Vodafone UK 2G attach degration

Priority:
Medium

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams have been notified by Tele 2 that Tele2 subscribers are experiencing attach service degradation in the Vodafone UK network.
Subscribers might need several attempts to authenticate on to the Vodafone UK network.
Ongoing sessions as well as 4G services are not affected.


Update:
Tele2 have raised a case with Vodafone and investigation is in progress.


We will provide an update shortly and we apologise for any inconvenience.

Feb 4, 18:06 GMT
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.