Current Status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 BST
Scheduled - We will be continuing to carry out essential maintenance on 04/05/2021 between 09:30 and 31/05/2021 17:00.

During this time the network will be continuing to gradually migrate selected SIM's on JT/Pelion Global roaming to their new system. We are working with the network to ensure the migration is successful and we do not expect customers to see any impact to their subscribers during the planned migration.

Start Date and time: 04/05/2021 09:30

End Date and time: 31/05/2021 17:00

Services affected: JT/Pelion Global Roaming Operators

Customer action required: No customer action is required.
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
99.77 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Summary of work:

We will be carrying out essential maintenance on 22/05/2021 between 12:00 and 18:00.

During this time we will be performing maintenance on the UK Pelion platform.
The UK Pelion platform may be down for maintenance in the window specified.

Start Date and time: 22/05/2021 12:00

End Date and time: 22/05/2021 18:00

Services affected: Pelion platform

Customer action required: No customer action is required.
Posted on May 11, 11:35 BST
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021
Resolved - This incident has been resolved.
May 14, 08:55 BST
Investigating - We are investigating issues with an error message on the Pelion portal customer help pages at https://help.iot-x.com/ and will provide an update shortly.
May 14, 04:05 BST
May 13, 2021

No incidents reported.

May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:01 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 12/05/2021 between 09:00BST and 12:00BST.

During this time we will be performing essential maintenance to the Telus Radius servers in Austin.
Some customer devices may experience a brief reconnection during the maintenance window.

Location: Austin, USA

Start Date and time: 12/05/2021 09:00BST

End Date and time: 12/05/2021 12:00 BST

Services affected: Telus

Customer action required: No Customer action is required.
May 10, 14:04 BST
May 11, 2021

No incidents reported.

May 10, 2021
Resolved - This incident has been resolved.
May 10, 10:07 BST
Investigating - We are investigating issues with an error message on the Pelion portal customer help pages at https://help.iot-x.com/ and will provide an update shortly.
May 10, 09:48 BST
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

Unresolved incident: Notification of continued planned works - Pelion/JT Migration.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.