Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.88 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.43 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.96 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.72 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.95 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Austin Radius Jul 23, 2025 08:00-12:00 BST

We will be carrying out essential maintenance on 23/07/2025 between 02:00 and 06:00 Central Time..

During this time we will be performing upgrades to our Radius hosts in Austin.

Location:
USA

Start Date and time:
23/07/2025 02:00 CST

End Date and time:
23/07/2025 06:00 CST

Services affected:
Telus subscribers may experience a reconnection event as we move Radius between our primary and secondary host during the maintenance period.

Customer action required:
No customer action is required.
Posted on Jul 18, 2025 - 18:57 BST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Pelion Connectivity Management US Platform
Resolved - Status: Resolved

Service Impacted:
Pelion Connectivity Management US Platform

Priority:
High

Summary:

Pelion Support teams investigated issues with the Pelion Connectivity Management US platform. Some users were seeing a blank screen at login between the times of 11:05 - 11:15 Central Time.

A database restart has been carried out and the service is now available again, any users who are still impacted may need to force logout their account, you can do this at this link https://connectivity-us.pelion.com/logout
Jul 16, 22:00 BST
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Pelion // Three Ireland - 4G Attach Degradation
Resolved - This incident has been resolved.
Jul 14, 17:52 BST
Investigating - Status: Investigating Incident

Service Impacted:
Three Ireland - 4G Attach Degradation

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Three Ireland have reported to Pelion Support teams that they are currently experiencing a 4G Attach degradation incident across all roaming carriers. This may be causing devices to struggle to attach to a 4G network and create a new data session.
Devices which currently in a data session should not be impacted.

Update:
We will provide further updates as we receive them from Three Ireland.


We will provide an update shortly and we apologise for any inconvenience.
Jul 14, 15:46 BST
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jul 11, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 10/07/2025 between 22:00 and 07:00 BST.

During this time Three Ireland will be performing essential network resiliency testing.

Start Date and time:
10/07/2025 22:00 BST

End Date and time:
11/07/2025 07:00 BST

Services affected:
Three Ireland subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Jul 4, 15:22 BST
Jul 10, 2025
Notification of planned works - O2 UK
Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 BST
Scheduled - O2 will be carrying out essential maintenance on 09/07/2025 between 21:00 and 18:00 UTC.

During this time O2 will be migrating the Pelion APN to a different packet gateway node.
No impact is expected but O2 subscribers should be considered at risk of some disruption within the maintenance window.

Start Date and time:
09/07/2025 21:00 BST

End Date and time:
10/07/2025 18:00 BST

Services affected:
O2 subscribers.
No impact is expected but O2 subscribers should be considered at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.
Jul 4, 16:16 BST
Notification of planned works - Pelion Platform US
Completed - The scheduled maintenance has been completed.
Jul 10, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:00 BST
Scheduled - We will be carrying out essential maintenance on 10/07/2025 between 10:00 and 10:30 BST / 04:00 to 04:30 Central.

During this time we will be moving the Pelion Platform US to a new server.
The Pelion Platform US will be unavailable for the period of the maintenance.

Location:
US

Start Date and time:
10/07/2025 10:00 BST / 04:00 Central

End Date and time:
10/07/2025 10:30 BST / 04:30 Central

Services affected:
Pelion Platform US

Customer action required:
No customer action is required.
Jul 9, 14:32 BST
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 09/07/2025 between 22:00 and 07:00 BST.

During this time Three Ireland will be performing essential network resiliency testing.

Start Date and time:
09/07/2025 22:00 BST

End Date and time:
10/07/2025 07:00 BST

Services affected:
Three Ireland subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Jul 4, 15:21 BST
Jul 9, 2025
Notification of planned works - US Datacentre Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 09/07/2025 between 08:00 and 12:00 BST.

During this time we will be bringing up a new cross-site link between our Austin and Las Vegas datacentres.
Telus subscribers may disconnect and reconnect briefly within the maintenance window.

Location:
US

Start Date and time:
09/07/2025 08:00 BST / 02:00 Central

End Date and time:
09/07/2025 12:00 BST / 06:00 Central

Services affected:
Austin and Las Vegas datacentres.
Telus subscribers may disconnect and reconnect briefly within the maintenance window.

Customer action required:
No customer action is required.
Jul 4, 15:49 BST
Notification of planned works - Pelion Platform US
Completed - The scheduled maintenance has been completed.
Jul 9, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:00 BST
Scheduled - We will be carrying out essential maintenance on 09/07/2025 between 10:00 and 10:30 BST.

During this time we will be moving the Pelion Platform US to a new server.
The Pelion Platform US will be unavailable for the period of the maintenance.

Location:
US

Start Date and time:
09/07/2025 10:00 BST / 04:00 Central

End Date and time:
09/07/2025 10:30 BST / 04:30 Central

Services affected:
Pelion Platform US

Customer action required:
No customer action is required.
Jul 4, 15:56 BST
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 08/07/2025 between 22:00 and 07:00 BST.

During this time Three Ireland will be performing essential network resiliency testing.

Start Date and time:
08/07/2025 22:00 BST

End Date and time:
09/07/2025 07:00 BST

Services affected:
Three Ireland subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Jul 4, 15:19 BST
Jul 8, 2025
Notification of planned works - Three UK
Completed - The scheduled maintenance has been completed.
Jul 8, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 08/07/2025 between 17:00 and 19:30 BST.

During this time we will be improving performance and resiliency on Three by updating the configuration of the radius nodes.
Subscribers will reconnect and experience some short disruptions to data traffic throughout the maintenance period as individual nodes are updated and tested.
Devices should reconnect to an operational node and continue data traffic after reconnecting.

Start Date and time:
08/07/2025 17:00 BST

End Date and time:
08/07/2025 19:30 BST

Services affected:
Three UK subscribers will reconnect and experience some short disruptions to data traffic throughout the maintenance period as individual nodes are updated and tested.
Devices should reconnect to an operational node and continue data traffic after reconnecting.

Customer action required:
No customer action is required.
Jul 4, 15:15 BST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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