Current Status.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
Austin Datacentre Operational
90 days ago
99.97 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
99.99 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.99 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of planned works - O2 UK Jul 30, 2024 17:00-19:00 BST
We will be carrying out essential maintenance on 30/07/2024 between 17:00 and 19:00 BST.

During this time we will be making change to our operator interface with O2 UK, as O2 UK are upgrading their RADIUS servers.
O2 UK subscribers may disconnect and reconnect within the maintenance window.

Start Date and time:
30/07/2024 17:00 BST

End Date and time:
30/07/2024 19:00 BST

Services affected:
O2 UK subscribers may disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Posted on Jul 26, 2024 - 17:05 BST
Notification of planned works - JT/Pelion Global Roaming Aug 1, 2024 00:00-04:00 BST
The network operator partner JT will be carrying out essential maintenance on 01/08/2024 between 00:00 and 04:00 BST.

During this time JT will be upgrading the software of 1 of their IoT packet gateways.
No customer impact is expected as JT will move subscriber traffic to a different packet gateway; in preparation 48 hrs before the work commences JT will perform a DNS change.
This will gracefully move the existing sessions to the alternative PGW. The upgrade will be performed before re-introducing the original PGW back into the network.

Start Date and time:
01/08/2024 00:00 BST

End Date and time:
01/08/2024 04:00 BST

Services affected:
JT/Pelion Global Roaming subscribers.
No customer impact is expected.

Customer action required:
No customer actions are required.
Posted on Jul 26, 2024 - 17:16 BST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jul 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 24/07/2024 between 22:00 and 25/07/2024 06:00 BST.

Three Ireland will be performing further OS upgrades to their core nodes during this maintenance.

Start Date and time:
24/07/2024 22:00 BST

End Date and time:
25/07/2024 06:00 BST

Services affected:
Three Ireland subscribers will experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Jul 19, 13:44 BST
Jul 24, 2024
Jul 23, 2024
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 22/07/2024 between 22:00 and 23/07/2024 06:00 BST.

Three Ireland will be performing OS upgrades to their core nodes during this maintenance.

Start Date and time:
22/07/2024 22:00 BST

End Date and time:
23/07/2024 06:00 BST

Services affected:
Three Ireland subscribers will experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Jul 19, 13:43 BST
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Pelion // Microsoft Services
Resolved - The Microsoft issues reported today did not have any impact to Pelion's networks or service.
We did not see any disruption to customer traffic or customer services.

We would encourage any impacted customers to keep updated with Microsoft.

Please reach out to our support team if Pelion can help in any way; From identifying why your service is failing, assisting in mitigation plans or aid in your business continuity plans you can count on us to be there for you.
Jul 19, 16:55 BST
Investigating - Pelion are aware of issues affecting Microsoft applications and services, these outages are not currently impacting Pelion connectivity worldwide but we will continue to monitor.

This incident may be affecting upstream and downstream services out-with Pelion networks, but we are not presently seeing any major disruption to customer traffic or services.

As this is an ongoing issue we may continue see subsequent disruption to services which we rely on, we will continue to notify you as this situation evolves.
Jul 19, 09:43 BST
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Notification of planned works - Datacentre Maintenance
Completed - This scheduled maintenance has been postponed.
Jul 17, 17:33 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 17/07/2024 between 17:00 and 19:00 BST.

During this time we will be enabling connections to new network storage in the London and Manchester Datacentres.
No customer impact is expected.

Start Date and time:
17/07/2024 17:00 BST

End Date and time:
17/07/2024 19:00 BST

Services affected:
London and Manchester Datacentres.
No customer impact is expected.

Customer action required:
No customer action is required.
Jul 12, 15:12 BST
Jul 16, 2024

No incidents reported.

Jul 15, 2024
Pelion // Austin Datacentre // Outage
Resolved - Status:
Resolved

We would like to inform you that the following incident with the Austin datacentre has been resolved.

We apologise for any inconvenience.
Jul 15, 16:22 BST
Identified - Status:
Incident Update

Update Summary:
Pelion support teams have found that our DC supplier has had power issues due to the impact of storms in the local area.
Traffic successfully moved to our Miami DC.
Services are mitigated and service is being restored to the Austin DC.


We apologise for any inconvenience.
Jul 15, 14:32 BST
Investigating - Status: Investigating Incident

Service Impacted:
Austin Datacentre

Priority:
Critical

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with our Austin Datacentre.
Pelion support teams have monitored an outbound internet issue from our Austin datacentre.
This will be impacting connectivity services across the Telus operator as well as IPsec and platform connectivity.

Update:
Pelion support teams are investigating the issues.



We will provide an update shortly and we apologise for any inconvenience.
Jul 15, 14:24 BST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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