In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 BST
Scheduled - We will be continuing to carry out essential maintenance on 04/05/2021 between 09:30 and 31/05/2021 17:00.
During this time the network will be continuing to gradually migrate selected SIM's on JT/Pelion Global roaming to their new system. We are working with the network to ensure the migration is successful and we do not expect customers to see any impact to their subscribers during the planned migration.
Start Date and time: 04/05/2021 09:30
End Date and time: 31/05/2021 17:00
Services affected: JT/Pelion Global Roaming Operators
Customer action required: No customer action is required.
Arm Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Austin Datacentre
Operational
90 days ago
100.0
% uptime
Today
Edinburgh Datacentre
Operational
90 days ago
100.0
% uptime
Today
London Datacentre
Operational
90 days ago
100.0
% uptime
Today
Manchester Datacentre
Operational
90 days ago
100.0
% uptime
Today
Miami Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Operational
90 days ago
100.0
% uptime
Today
DINA
Operational
90 days ago
100.0
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Operational
90 days ago
100.0
% uptime
Today
Arm Global Roaming
Operational
90 days ago
100.0
% uptime
Today
EE
Operational
90 days ago
100.0
% uptime
Today
O2
Operational
90 days ago
100.0
% uptime
Today
Tele2
Operational
90 days ago
100.0
% uptime
Today
Telefonica Global
Operational
90 days ago
100.0
% uptime
Today
Three IRE
Operational
90 days ago
100.0
% uptime
Today
Three UK
Operational
90 days ago
100.0
% uptime
Today
Vodafone
Operational
90 days ago
100.0
% uptime
Today
Vodafone Global
Operational
90 days ago
100.0
% uptime
Today
Iridium
?
Operational
90 days ago
100.0
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Customer Phone line
Operational
90 days ago
100.0
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
99.97
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.iot-x.com
Operational
90 days ago
99.77
% uptime
Today
LoRa
?
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
?
Operational
90 days ago
100.0
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
SMS Gateway
?
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be carrying out essential maintenance on 22/05/2021 between 12:00 and 18:00.
During this time we will be performing maintenance on the UK Pelion platform. The UK Pelion platform may be down for maintenance in the window specified.
Start Date and time: 22/05/2021 12:00
End Date and time: 22/05/2021 18:00
Services affected: Pelion platform
Customer action required: No customer action is required.
Posted on
May 11, 11:35 BST
Resolved -
This incident has been resolved.
May 14, 08:55 BST
Investigating -
We are investigating issues with an error message on the Pelion portal customer help pages at https://help.iot-x.com/ and will provide an update shortly.
May 14, 04:05 BST
Completed -
The scheduled maintenance has been completed.
May 12, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:01 BST
Scheduled -
Summary of work:
We will be carrying out essential maintenance on 12/05/2021 between 09:00BST and 12:00BST.
During this time we will be performing essential maintenance to the Telus Radius servers in Austin. Some customer devices may experience a brief reconnection during the maintenance window.
Location: Austin, USA
Start Date and time: 12/05/2021 09:00BST
End Date and time: 12/05/2021 12:00 BST
Services affected: Telus
Customer action required: No Customer action is required.
May 10, 14:04 BST
Resolved -
This incident has been resolved.
May 10, 10:07 BST
Investigating -
We are investigating issues with an error message on the Pelion portal customer help pages at https://help.iot-x.com/ and will provide an update shortly.
May 10, 09:48 BST
May 9, 2021
No incidents reported.
May 8, 2021
No incidents reported.
May 7, 2021
No incidents reported.
May 6, 2021
No incidents reported.
May 5, 2021
No incidents reported.
May 4, 2021
Unresolved incident: Notification of continued planned works - Pelion/JT Migration.