Arm Pelion Connectivity Management Status

Current Status.

Three UK

Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact.

Customer action required: None
Aug 14, 16:54 BST

Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 14, 10:28 BST

Update - We are aware of further issues impacting ThreeUK This morning, Our Engineering team is continuing to investigate this as a priority
Aug 13, 11:42 BST

Update - We have mitigated the issues which were impacting devices connecting to the network, we will be continuing with our network improvement plan to reduce the chance of this reoccurring.
Aug 12, 10:39 BST

Update - We are continuing to work on a fix for this issue however some impact where devices may disconnect and reconnect, may still be seen.
We are still working to fully investigate and resolve the issues and a planned maintenance window is in place for this evening 11/08/20 18:00 - 20:00 to work on the issues.
Thank you for your patience and apologies for any inconvenience caused.
Aug 11, 15:43 BST

Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 11, 10:52 BST

Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 10, 14:30 BST

Identified - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:38 BST

Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:37 BST

Update - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:25 BST

Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:19 BST

Update - We are continuing to work on a fix for this issue.
We have mitigated the issue, however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 7, 16:40 BST

Identified - Please be advised that we are aware of further impact seen on Three UK SIM's, this is being investigated and we will provide an update shortly.
Aug 7, 14:19 BST

Monitoring - This incident has been resolved under monitoring.

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance. If you still require support, please raise a ticket via the normal channels.
Aug 7, 12:24 BST

Investigating - We have identified an issue with SIM's on Three UK.
Please be advised that this is being investigated and we will provide an update shortly.
Aug 7, 11:00 BST

Uptime over the past 90 days. View historical uptime.

Arm Private APN Operational

90 days ago

100.0 % uptime

Today

Infrastructure Operational

90 days ago

100.0 % uptime

Today

Austin Datacentre Operational

90 days ago

100.0 % uptime

Today

Edinburgh Datacentre Operational

90 days ago

100.0 % uptime

Today

London Datacentre Operational

90 days ago

100.0 % uptime

Today

Manchester Datacentre Operational

90 days ago

100.0 % uptime

Today

Miami Datacentre Operational

90 days ago

100.0 % uptime

Today

RADIUS Operational

90 days ago

100.0 % uptime

Today

VPN Technology Operational

90 days ago

100.0 % uptime

Today

DINA Operational

90 days ago

100.0 % uptime

Today

London IPSecs Operational

90 days ago

100.0 % uptime

Today

Manchester IPSecs Operational

90 days ago

100.0 % uptime

Today

OpenVPN Operational

90 days ago

100.0 % uptime

Today

Mobile Operators Operational

90 days ago

100.0 % uptime

Today

Arm Global Roaming Operational

90 days ago

100.0 % uptime

Today

EE Operational

90 days ago

100.0 % uptime

Today

O2 Operational

90 days ago

100.0 % uptime

Today

Tele2 Operational

90 days ago

100.0 % uptime

Today

Telefonica Global Operational

90 days ago

100.0 % uptime

Today

Three IRE Operational

90 days ago

100.0 % uptime

Today

Three UK Operational

90 days ago

100.0 % uptime

Today

Vodafone Operational

90 days ago

100.0 % uptime

Today

Vodafone Global Operational

90 days ago

100.0 % uptime

Today

Iridium Operational

90 days ago

100.0 % uptime

Today

Telus Operational

90 days ago

100.0 % uptime

Today

Services Operational

90 days ago

100.0 % uptime

Today

Customer Phone line Operational

90 days ago

100.0 % uptime

Today

Internal Support Systems Operational

90 days ago

100.0 % uptime

Today

Statuspage Operational

90 days ago

100.0 % uptime

Today

Support Ticketing Operational

90 days ago

100.0 % uptime

Today

Pelion Operational

90 days ago

100.0 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Automation Engine Operational

90 days ago

100.0 % uptime

Today

Help.iot-x.com Operational

90 days ago

100.0 % uptime

Today

LoRa Operational

90 days ago

100.0 % uptime

Today

Pelion Platform Operational

90 days ago

100.0 % uptime

Today

Remote SIM Provisioning Operational

90 days ago

100.0 % uptime

Today

SMS Gateway Operational

90 days ago

100.0 % uptime

Today

Pelion US Platform Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Notification of planned works - Tele2 Oct 27, 18:00-19:00 GMT

Summary of work:

We will be carrying out essential maintenance on 27/10/20 between 18:00 and 19:00.

During this time devices connected to Tele2 may intermittently reconnect.

Start Date and time: 27/10/20 18:00

End Date and time: 27/10/20 19:00

Services affected: Tele2

Customer action required: No customer action is required
Posted on Oct 23, 16:08 BST

Past Incidents

Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

Notification of planned works - Three UK

Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 BST

Update - Work is still continuing at this time and we will send a confirmation as soon as all works have been completed.
Oct 21, 22:55 BST

Update - Please note we have had to extend this maintenance window by an extra hour.
Oct 21, 21:44 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on 21/10/20 between 18:00 and 22:00.

During this time devices connected to Three UK may intermittently reconnect.

Start Date and time: 21/10/20 18:00

End Date and time: 21/10/20 22:00

Services affected: Three UK

Customer action required: no customer action is required
Oct 20, 16:58 BST

Oct 21, 2020

Notification of planned works - VPNCs

Completed - The scheduled maintenance has been completed.
Oct 21, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST

Scheduled - Summary of work:

We will be carrying out essential VPNC maintenance on 21st October between 18:00 and 20:00 BST.

During this time there may be a brief reconnect event for customers with VPNs that terminate in our London and Manchester data centres as a planned failover takes place between those sites.

Location: London & Manchester UK data centres.

Start Date and time: 18:00 BST

End Date and time: 20:00 BST

Services affected: IPsec VPNs

Customer action required: No customer action is required.
Oct 15, 18:09 BST

Notification of planned works - Tele2

Completed - The scheduled maintenance has been completed.
Oct 21, 19:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST

Scheduled - Summary of work:

We will be carrying out scheduled maintenance on 21/10/20 between 18:00 and 19:30.

During this time devices connected to Tele2 may intermittently reconnect.

Start Date and time: Wednesday 21st October 18:00 BST

End Date and time: Wednesday 21st October 19:30 BST

Customer action required: No customer action is required.
Oct 19, 13:31 BST

Notification of planned works - O2 Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 BST

Scheduled - Summary of work:

O2 UK have advised they will be carrying out essential maintenance on 20/10/20 between 23:00 and 21/10/20 06:00.

During this time SIM's on O2 may not be able to authenticate and pass data for short periods of time.
They may also not be able to send and/or receive SMS during the window.

Start Date and time: 20/10/20 23:00

End Date and time: 21/10/20 06:00

Services affected: O2 UK

Customer action required: No customer action is required.
Oct 15, 17:02 BST

Oct 20, 2020

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Notification of planned works - Three UK (Rescheduled)

Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 10:54 BST

Scheduled - Summary of work:

Rescheduled:

We will be carrying out scheduled maintenance on 14/10/20 between 18:00 and 20:00.

During this time devices connected to Three UK may intermittently reconnect.

Start Date and time: Wednesday 14th October 18:00 BST

End Date and time: Wednesday 14th October 20:00 BST

Customer action required: No customer action is required.
Oct 9, 13:20 BST

Oct 13, 2020

No incidents reported.

Oct 12, 2020

Inter-datacenter connectivity UK

Resolved - This incident has been resolved.
Oct 12, 09:43 BST

Monitoring - Following completion of extended unplanned maintenance on inter-site link by an upstream supplier we are monitoring stability of the connection. All services which rely on this inter-site connectivity have been restored.
Oct 11, 14:42 BST

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