Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.98 % uptime
Today
Austin Datacentre Operational
90 days ago
99.94 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.98 % uptime
Today
DINA Operational
90 days ago
99.96 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.94 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.96 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.93 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.95 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2025

No incidents reported today.

Apr 22, 2025
Pelion // US platform and VPN and Cellular connectivity // Degraded Performance
Resolved - This incident has been resolved.
Apr 22, 18:14 BST
Monitoring - Our data centre partners have implemented a fix. All Pelion services should now be restored and available.
Apr 22, 16:25 BST
Identified - Our data centre provider in Austin has confirmed a hardware issue has occurred, Pelion have initiated internal protocols to move impacted services to our Miami data centre where possible.

This means that dual sited VPN services should be available again, however any single sited VPNs hosted in Austin will remain impacted.

Telus subscriber traffic is returning to normal levels.

Pelion platform services remain unavailable at this time.
Apr 22, 14:07 BST
Investigating - Status: Investigating Incident

Service Impacted:
US platform and VPN connectivity

Priority:
Medium

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with US platform, VPN and Cellular connectivity which may have an impact on your service.
We have identified from our internal monitoring and alerting that customers may be experiencing intermittent issues with VPNs, Cellular Connectivity and access the Connectivity Management Platform. This issue is being investigated in conjunction with our upstream supplier where the issues have been identified.
Apr 22, 12:27 BST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Notification of planned works - Manchester Data Centre
Completed - The scheduled maintenance has been completed.
Apr 16, 06:09 BST
Update - Pelion SRE teams are observing service impact to be recovering as of approx. 01:20 BST - We will keep this maintenance window open and consider the services still as at-risk until the advertised maintenance period is complete.
Apr 16, 01:27 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:09 BST
Scheduled - Pelion has received notification from our data centre partner that they are carrying out planned works tonight between 00:01 - 06:00 BST

We unfortunately did not receive advanced noticed of this to our correct mailbox.

During this time our data centre partner are carrying our essential maintenance which has impacted some Pelion services.

Location:
Manchester UK

Start Date and time:
16/04/2025 00:00 UTC

End Date and time:
16/04/2025 06:00 UTC

Services affected:
Pelion EU platform and API
VPNs hosted at our Manchester Data Centre
Outbound internet facing connectivity

Our supplier has advised that the impact time should not exceed 150 minutes within the noted maintenance window and we are working to mitigate any impact.
Apr 16, 01:08 BST
Apr 15, 2025
Notification of planned works - London Datacentre
Completed - The scheduled maintenance has been completed.
Apr 15, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 15/04/2025 between 17:00 and 19:00 BST.

During this time we will be adding some new networking into servers in our London datacentre.
We do not expect any customer impact as the servers and networking are non-production, however London DC services should be considered at risk of some disruption within the maintenance window.

Location:
London Datacentre

Start Date and time:
15/04/2025 17:00 BST

End Date and time:
15/04/2025 19:00 BST

Services affected:
London Datacentre.
No customer impact is expected.

Customer action required:
No customer action is required.
Apr 11, 14:02 BST
Pelion // Telus // Partial Outage
Resolved - Status:
Resolved

We would like to inform you that the following incident with some Telus subscribers has now been resolved. Telus implemented a fix at approx. 12:50 Eastern Time and we have been monitoring traffic flows since this time.

We apologise for any inconvenience.
Apr 15, 18:57 BST
Investigating - Status: Investigating Incident

Service Impacted:
Telus

Priority:
High

Pelion Environment Area(s) Affected:
US

Summary:
Pelion Support teams are currently investigating issues with Telus which may have an impact on your service.
We have identified that some Telus susbcribers may be having some issues passing 2 way data traffic.
Some Telus SIMs are able to authenticate and some customer devices are able to pass traffic, so the issue appears to be inconsistently intermittent.

Update:
Pelion support teams are are currently investigating and are invoking Telus support and engineering teams.


We will provide an update shortly and we apologise for any inconvenience.
Apr 15, 16:41 BST
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 14/04/2025 between 22:00 and 07:00 BST.

During this time Three Ireland will be continuing their upgrade works by replacing a network switch.

Start Date and time:
14/04/2025 22:00 BST

End Date and time:
15/04/2025 07:00 BST

Services affected:
There may be a brief in connectivity for Three Ireland subscribers as traffic is failed over to a resilient node and failed back.

Customer action required:
No customer action is required.
Apr 11, 13:50 BST
Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Pelion // O2 // Increased Session Attaches
Resolved - This incident has been resolved.
Apr 11, 13:36 BST
Monitoring - Status:
Monitoring

We are monitoring a decrease in session attaches., which we believe is improving performance.

We are monitoring the issue to ensure no further impact for this incident is seen.
Apr 10, 14:47 BST
Investigating - Status: Investigating Incident

Service Impacted:
O2

Priority:
Medium

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams are currently investigating issues with O2.
We have identified from monitoring an increase in session attaches and are investigating.
We do not believe it is having any widespread impact to customer devices at this time.
We have raised a case with O2 to investigate further.


We expect the next update to be tomorrow during business hours.
If customers believe they are impacted, please raise a ticket to the Pelion Support team.
Apr 9, 17:29 BST
Notification of planned works - Miami Datacentre
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 BST
Scheduled - Pelion's DC provider will be carrying out essential maintenance on 11/04/2025 between 04:00 and 07:00 UTC.

During this time the DC provider will be completing some service impacting power works, which may result in downtime for some services during this maintenance window.
This may impact radius, which will failover to our Austin DC, outbound internet connectivity and single sited Miami VPNs.

Location:
Miami USA

Start Date and time:
11/04/2025 04:00 UTC / 12:00 Eastern

End Date and time:
11/04/2025 07:00 UTC / 03:00 Eastern

Services affected:
Miami DC.
Radius, which will failover to our Austin DC, Miami outbound internet connectivity and single sited Miami VPNs.

Customer action required:
No customer action is required.
Apr 10, 14:56 BST
Apr 10, 2025
Apr 9, 2025
Notification of planned works - O2 UK
Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 01:00 BST
Scheduled - O2 UK will be carrying out essential maintenance on 09/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 3 of 3 dates for this maintenance.

Start Date and time:
09/04/2025 01:00 BST

End Date and time:
09/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 3 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Mar 28, 12:01 GMT
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