Current Status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:30 BST
Scheduled - We will be carrying out essential maintenance on 22/09/2021 between 17:30 and 21:30.

During this time we will be performing routine upgrades in our London data centre.
This could mean any single site IPsec VPN customers may notice a small outage during the change window.
Customers with subscribers on Vodafone NB-IoT and O2UK may also see devices reconnect.

Location: London

Start Date and time: 22/09/2021 17:30

End Date and time: 22/09/2021 21:30

Services affected: London IPSec, O2UK and Vodafone NB-IoT

Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required. If the IPsec does not automatically re-connect a restart of IPsec may be required.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 BST
Scheduled - We will be carrying out routine maintenance on 22/09/2021 between 17:00 and 19:00.

During this time we will be performing routine updates and improving efficiency for H3G within our network for data services.

Location: London & Manchester

Start Date and time: 22/09/2021 17:00

End Date and time: 22/09/2021 19:00

Services affected: H3G

Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Under Maintenance
90 days ago
99.99 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Under Maintenance
90 days ago
99.98 % uptime
Today
Manchester Datacentre Under Maintenance
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Under Maintenance
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Under Maintenance
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Under Maintenance
90 days ago
100.0 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Under Maintenance
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Under Maintenance
90 days ago
100.0 % uptime
Today
Three UK Under Maintenance
90 days ago
100.0 % uptime
Today
Vodafone Under Maintenance
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be carrying out essential maintenance on 27/09/2021 between 22:00 and 05:00am 28/09/2021.

During this time our global roaming partner will undertake works to increase capacity of their HLR (Home Location Register).

Start Date and time: 27/09/2021 22:00

End Date and time: 28/09/2021 05:00

Services affected: Global Roaming SIMs

Customer action required: No impact expected.
Posted on Sep 20, 16:56 BST
We will be carrying out essential maintenance on 28/09/2021 between 22:00 and 05:00am 29/09/2021

During this time our global roaming partner will undertake works to increase capacity of their HLR (Home Location Register) by introducing new hardware to support increased capacity.

Start Date and time: 28/09/2021 22:00

End Date and time: 29/09/2021 05:00

Services affected: Global Roaming SIMs

Customer action required: No impact expected.
Posted on Sep 20, 17:00 BST
Past Incidents
Sep 22, 2021

Unresolved incidents: Notification of planned works - London Datacentre Maintenance, Notification of planned works - Routine Server Maintenance.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:02 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 15/09/2021 between 18:00 and 22:00.

During this time we will be performing a migration of some operators in order to upgrade networking equipment.
Customer impact should be minimal. Selected network operators will be migrated to our Manchester datacentre which may cause devices to reconnect.
During the networking equipment upgrade, no customer impact is expected.
Once the operator traffic is migrated back to our London datacentre, devices may experience a reconnect.

Location: London

Start Date and time: 15/09/2021 18:00

End Date and time: 15/09/2021 22:00

Services affected: Tele2, Pelion Global Roaming (JT)

Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
Sep 13, 14:02 BST
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:03 BST
Scheduled - Summary of work:

We will be carrying out emergency maintenance on 09/09/2021 between 17:00 and 18:00.

During this time we will be migrating our cross site link to a different provider.
This is to mitigate against recent issues that have previously been seen on the current cross site link provider.
During this time customers may notice a drop in communications between IPsec's and devices as we migrate our cross site link providers.

Location: London and Manchester

Start Date and time: 09/09/2021 17:00

End Date and time: 09/09/2021 18:00

Services affected: London and Manchester IPSec's, OpenVPN, DINA, Arm Global Roaming, EE, O2, Tele2, Three UK, Vodafone, Vodafone Global

Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
If the IPsec does not automatically re-connect a restart of IPsec may be required.
Sep 9, 14:06 BST
Sep 8, 2021
Completed - The scheduled maintenance has been completed.
Sep 8, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:02 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 08/09/2021 between 17:00 and 21:00.

During this time we will be performing routine upgrades in our London data centre.
This could mean any single site IPsec VPN customers may notice a small outage during the change window.
Customers with subscribers on Vodafone UK and Three UK may also see devices reconnect.

Location: London

Start Date and time: 08/09/2021 17:00

End Date and time: 08/09/2021 21:00

Services affected: London IPSec, Three UK and Vodafone UK

Customer action required: : No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required. If the IPsec does not automatically re-connect a restart of IPsec may be required.
Sep 7, 09:31 BST
Completed - The scheduled maintenance has been completed.
Sep 8, 20:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 18:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 08/09/2021 between 18:00 and 20:00.

During this time we will be performing routine upgrades to our Vodafone UK integration.
Vodafone subscribers may reconnect within the window specified.

Start Date and time: 08/09/2021 18:00

End Date and time: 08/09/2021 20:00

Services affected: Vodafone UK

Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
Sep 7, 09:39 BST