Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
99.97 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Tele2 Data and RADIUS Authentication Apr 28, 2026 19:00-20:00 BST

Pelion will be carrying out upgrade and maintenance work on 28/04/26 between 19:00 and 23:00 BST

During this time we will be performing essential upgrades and migrating Tele2 subscriber traffic to our new core routers.

This work is part of our continuing UK network upgrades programme, which is aimed at increasing overall capacity and reliability. This is one of the final steps in that process and will allow us to continue to deliver our high reliability, stability, and performance for your devices.

Location:
UK

Start Date and time:
28/04/26 19:00 BST

End Date and time:
28/04/26 23:00 BST

Services affected:
From the start of this maintenance window any new sessions will be redirected to our new high capacity authentication cluster. Existing sessions will slowly migrate to this service as they reconnect during normal function. We do not expect to see devices disconnect during the maintenance window.

This activity is considered low risk from a change perspective. However, as it involves underlying authentication and network changes, there is a slightly higher potential for impact if any issues arise. Based on similar previous activities, some devices may need to reconnect and may take longer than expected to fully recover service.

Customer action required:
We highly recommend monitoring your Tele2 SIMs over the coming days for successful re-attaches, if there are any issues with Tele2 SIMs from the 28th please raise a ticket to support@pelion.com and we will prioritise and escalate accordingly.
Posted on Apr 23, 2026 - 11:15 BST
Apr 23, 2026
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance between 22/04/2026 22:00 and 23/04/2026 06:00 BST.

During this time Three Ireland will be performing edge carrier firewall upgrades.
There may be 4 brief drops in device connectivity between Thurs 23 rd April 00:01 - 06:00 BST as traffic is failed over to a resilient firewall and then failed back for each Data Centre.

Start Date and time:
22/04/2026 22:00 BST

End Date and time:
23/04/2026 06:00 BST

Services affected:
Three Ireland - There may be 4 brief drops in device connectivity between Thurs 23 rd April 00:01 - 06:00 BST as traffic is failed over to a resilient firewall and then failed back for each Data Centre.

Customer action required:
No customer action is required.
Apr 17, 14:13 BST
Notification of planned works - Vodafone Global
Completed - The scheduled maintenance has been completed.
Apr 23, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 BST
Scheduled - Vodafone Global will be carrying out essential maintenance between 23/04/2026 00:00 and 23/04/2026 06:00 UTC.

During this time Vodafone Global will be upgrading the the operating system on their core network security platform, in order to enhance platform stability and support future network requirements.

Start Date and time:
23/04/2026 00:00 UTC

End Date and time:
23/04/2026 06:00 UTC

Services affected:
Vodafone Global - While we expect this change to be Non‑Service Affecting for your Vodafone IoT devices, we are sharing this communication to ensure awareness of upcoming changes within our network. In rare cases (e.g., devices sensitive to automated network failover mechanisms), some issues may be highlighted or impacted by this activity.

Customer action required:
No customer action is required.
Apr 20, 15:06 BST
Apr 22, 2026
Notification of planned works - Pelion Platform
Completed - This maintenance has been cancelled and will be rescheduled at a later date.
Apr 22, 15:31 BST
Scheduled - We will be carrying out essential maintenance on 23/04/2026 between 17:00 and 19:00 BST.

During this time we will be performing routine updates to the Pelion platform database, to resolve a small volume of display issues with SIM IP addresses.
No customer impact is expected.

Start Date and time:
23/04/2026 17:00 BST

End Date and time:
23/04/2026 19:00 BST

Services affected:
Pelion Platform.
No customer impact is expected.

Customer action required:
No customer action is required.
Apr 17, 14:22 BST
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Pelion // Pelion Platform EU Degradation of Services
Resolved - This incident has been resolved.
Apr 14, 13:23 BST
Update - We are continuing to monitor for any further issues.
Apr 14, 13:23 BST
Monitoring - Priority:
Medium - Incident lowered to P3

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion engineering teams have moved our platform to our secondary instance, which is running successfully however we still expect delays to loading and data population. Provisioning is currently experiencing a partial outage.

We are currently monitoring performance data repopulation.
Apr 14, 11:40 BST
Update - We are continuing to work on a fix for this issue.
Apr 14, 11:20 BST
Identified - Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion engineering teams have moved our platform to our secondary instance, which is running successfully however we still expect delays to loading and data population. APIs are still unavailable in some cases. Statistics graphs are not populated in some cases.

Next update available at midday.
Apr 14, 10:52 BST
Update - We are continuing to investigate this issue.
Apr 14, 10:03 BST
Investigating - Status: Identified Incident

Service Impacted:
Pelion Platform EU
APIs

Priority:
High P2

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams identified an issue with the Pelion Platform EU, customers may see errors upon login although are likely to loading errors across services.

The Pelion portal is currently at a reduced service due to an internal database error.
Apr 14, 09:59 BST
Notification of planned works - Vegas Internet Upgrades
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 14/04/2026 between 09:00 and 11:00 BST.

During this time we will be performing upgrades to our internet failover behaviour along with testing it performs as expected.

Location:

Start Date and time:
14/04/2026 09:00 BST

End Date and time:
14/04/2026 11:00 BST

Services affected:

Vegas Internet - During the window devices on Telus/Tele2/ATT/Verizon may disconnect/reconnect while we test circuit failover.
Apr 10, 13:54 BST
Apr 13, 2026
Pelion // Pelion Platform EU
Resolved - This incident has been resolved.
Apr 13, 13:49 BST
Monitoring - Status: Monitoring Incident

Service Impacted:
Pelion Platform EU

Priority:
Low

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams identified an issue with the Pelion Platform EU data source where some informational fields were not populating. The incident has been rectified and data population is restoring. We are monitoring this.
Apr 13, 11:14 BST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

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