Current Status.
Pelion // Customer Support Phone line is Unavailable
Investigating - Status: Investigating Incident

Service Impacted:
Customer Support Phone line

Priority:
Medium

Pelion Environment Area(s) Affected:
UK & US

Summary:

Pelion Support teams are currently investigating issues with the Customer Support Phone lines.
These are currently not available.
United Kingdom
Local: +44 (0)330 175 3333
&
United States of America
Local: +1 302 467 3672


please contact the Pelion Support team at support@pelion.com until this issue has been resolved.


We will provide an update shortly and we apologise for any inconvenience.
Oct 07, 2024 - 12:52 BST
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
Austin Datacentre Operational
90 days ago
99.97 % uptime
Today
London Datacentre Operational
90 days ago
99.99 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.96 % uptime
Today
DINA Operational
90 days ago
99.8 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
99.99 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.99 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.97 % uptime
Today
Three IRE Operational
90 days ago
99.99 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.99 % uptime
Today
Vodafone Global Operational
90 days ago
99.99 % uptime
Today
Telus Operational
90 days ago
99.99 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
99.99 % uptime
Today
Services Major Outage
90 days ago
98.6 % uptime
Today
Customer Phone line Major Outage
90 days ago
94.41 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of planned works - EE/BT Oct 16, 2024 17:00-18:00 BST
We will be carrying out essential maintenance on 16/10/2024 between 17:00 and 18:00 UTC+1.

During this time we will be performing routine updates to our Radius integration with BT/EE

Start Date and time:
16/10/2024 17:00 UTC+1

End Date and time:
16/10/2024 18:00 UTC+1

Services affected:
No impact is expected, however, BT/EE subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Posted on Oct 11, 2024 - 22:35 BST
Notification of planned works - Data Centre Works Oct 17, 2024 17:00-19:00 BST
We will be carrying out essential maintenance on 17/10/2024 between 17:00 and 19:00 UTC+1.

During this time we will be performing networking updates to improve cross-site performance at our data centres.

Location:
UK

Start Date and time:
17/10/2024 17:00 UTC+1

End Date and time:
17/10/2024 19:00 UTC+1

Services affected:
No customer impact is expected.

Customer action required:
No customer action is required.
Posted on Oct 11, 2024 - 22:39 BST
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024
Pelion // Three UK // Degraded Performance
Resolved - This incident has been resolved.
Oct 11, 22:09 BST
Monitoring - The impact to this incident is extremely minor, Pelion will continue to monitor and close the incident shortly.