Completed -
The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 BST
Scheduled -
We will be carrying out essential maintenance on 20/05/2026 between 01:00 and 06:00 CT.
During this time we will be upgrading our data link between Pelion and TELUS which will involve a full VPN tunnel migration on to the new service.
Start Date and time: 20/05/2026 01:00 CT
End Date and time: 20/05/2026 06:00 CT
Services affected:
TELUS subscribers will experience a reconnection event during the maintenance period as the VPN tunnels are migrated to the new service. TELUS subscriber traffic should be considered as at-risk during the maintenance period.
Customer action required:
No customer action is required, however, if your TELUS subscribers experience connectivity issues after the maintenance period has been completed, please raise a ticket to our technical support team.
May 15, 14:19 BST