Current Status.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.96 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.64 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.94 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
99.52 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021
Notification of planned works - Routine Maintenance on Pelion VPN
Completed - The scheduled maintenance has been completed.
Jun 23, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:00 BST
Scheduled - Summary of work:

We will be carrying out routine maintenance on our VPN on June 23, 2021 between 5:00 PM BST and 7:00 PM BST.

During this time we will be running a routine maintenance on our VPN service

Services affected: None

Customer action required: None
Jun 21, 15:15 BST
Notification of planned works - Performing routine router maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:00 BST
Scheduled - Summary of work:

We will be carrying out routine maintenance on June 23, 2021 between 6:00 PM BST and 7:00 PM BST.

During this time we will be updating routing on our global roaming SIMs

Services affected: None

Customer action required: None. Incase of any SIM disconnect, they should reconnect automatically.
Jun 21, 15:09 BST
Jun 22, 2021
Manchester datacenter
Resolved - All services are green and traffic to all operators is back to normal.
Jun 22, 15:46 BST
Monitoring - We can see all services and traffic to all operators is now back to normal.
We observed a spike of traffic from one of our operators, but since then it has normalised. We continue to monitor the services for a while to make sure everything is working normally.
Jun 22, 14:03 BST
Update - We saw that traffic to Vodafone was impacted and since then it has recovered. Devices on Vodafone should see them recovering gradually. We continue to investigate the issue further and will update soon.
Jun 22, 13:38 BST
Update - We are continuing to investigate this issue.
Jun 22, 12:42 BST
Investigating - We are investigating an issue on our Manchester datacenter impacting all operators. We will provide an update shortly.
Jun 22, 12:42 BST
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Notification of planned works - Pelion US Platform
Completed - The scheduled maintenance has been completed.
Jun 17, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 17/06/2021 between 10:00 BST and 12:00 BST.

During this time we will be deploying an update to the Pelion US Platform.
We expect there to be no customer or subscriber impact, however the Pelion US platform may be unavailable to customers within the change window.

Start Date and time: 17/06/2021 10:00 BST

End Date and time: 17/06/2021 12:00 BST

Services affected: Pelion US Platform

Customer action required: No customer action is required.
Jun 16, 11:35 BST
Jun 16, 2021
Notification of planned works - Datacentre Maintenance
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:01 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 16/06/2021 between 19:00 and 21:00.

During this time we will be performing maintenance on our cross site link between our Manchester and London DC's.
Customers may notice a drop in connectivity to their devices and/or reconnection of their IPsecs within the change window.

Location: Manchester and London

Start Date and time: 16/06/2021 19:00

End Date and time: 16/06/2021 21:00

Services affected: IPsec

Customer action required: No customer action is required.
Jun 14, 13:57 BST
Emergency Maintenance - Pelion Platform
Completed - The scheduled maintenance has been completed.
Jun 16, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:30 BST
Scheduled - Summary of work:

We will be carrying out maintenance on 16/06/2021 between 17:30 and 18:30.

During this time we will be deploying an update to the platform.
We expect there to be no customer or subscriber impact, however the Pelion platform may be unavailable for a short time within the change window.

Start Date and time: 16/06/2021 17:30

End Date and time: 16/06/2021 18:30

Services affected: Pelion Platform

Customer action required: No customer action is required.
Jun 16, 11:30 BST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
London IPSec VPN's
Resolved - This incident has been resolved.
Jun 12, 06:42 BST
Investigating - We are investigating issues with IPSec VPN hosted from our London datacenter and will provide an update shortly.
Jun 12, 06:07 BST
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

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