Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
99.97 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - London Datacentre Jun 2, 2026 17:00-21:00 BST

We will be carrying out essential maintenance on 02/06/2026 between 17:00 and 19:00 BST.

Ahead of some upcoming maintenance in the London DC, during this time we will be migrating some of the mobile network operators from the London DC to Manchester.
We will be failing over Vodafone UK, Global & IoT, and O2 UK.
Customers SIMs may momentarily disconnect and reconnect. No other impact is expected.

Start Date and time:
02/06/2026 17:00 BST

End Date and time:
02/06/2026 19:00 BST

Services affected:
Vodafone UK, Global & IoT, and O2 UK.
Customers SIMs may momentarily disconnect and reconnect. No other impact is expected.

Customer action required:
No customer action is required.
Posted on May 29, 2026 - 15:22 BST

Notification of planned works - IPSec VPNC Maintenance Jun 2, 2026 17:00-19:00 BST

We will be carrying out essential maintenance on 02/06/2026 between 17:00 and 19:00 BST.

During this time we will be performing Routine maintenance to our VPNC server firewalls.
No customer impact is expected.

Start Date and time:
02/06/2026 17:00 BST

End Date and time:
02/06/2026 19:00 BST

Services affected:
IPSec VPNC Firewalls.
No customer impact is expected.

Customer action required:
No customer action is required.
Posted on May 29, 2026 - 15:12 BST

Notification of planned works - Pelion Platform EU Jun 3, 2026 21:00 - Jun 4, 2026 00:00 BST

We will be carrying out essential maintenance on 03/06/2026 between 21:00 and 00:00 BST.

During this time we will be making configuration changes to the Pelion platform to improve resiliency.
The Pelion platform may be unavailable for short periods within the maintenance window.

Start Date and time:
03/06/2026 21:00 BST

End Date and time:
03/06/2026 00:00 BST

Services affected:
The Pelion Platform EU.
The platform may be unavailable for short periods within the maintenance window.

Customer action required:
No customer action is required.
Posted on May 29, 2026 - 15:30 BST

Notification of planned works - London Datacentre Upgrade Works Jun 5, 2026 17:00 - Jun 7, 2026 12:00 BST

We will be carrying out essential maintenance in our London datacentre from 17:00 BST on Friday 5 June 2026 to 12:00 BST on Sunday 7 June 2026.

During this maintenance window, we will be completing physical equipment upgrade works.
Most mobile network operator traffic will be routed through our Manchester datacentre while the work is in progress.

Some Three UK subscribers may experience periods of disruption during the maintenance window.
Customers using London single-sited IPSec VPN connectivity may also be at risk of intermittent disruption.

Our engineers will monitor services throughout the work and will keep any disruption to a minimum.

Location
London datacentre

Start date and time
Friday 5 June 2026, 17:00 BST

End date and time
Sunday 7 June 2026, 12:00 BST

Services affected
Some Three UK subscribers and London single-sited IPSec VPN customers may be at risk of intermittent disruption during the maintenance window.

Customer action required
No general customer action is required.
Customers with London single-sited IPSec VPN connectivity will be contacted directly where mitigation may be needed.
Posted on May 29, 2026 - 15:50 BST
May 29, 2026
Notification of planned works - Pelion ISP Provider
Completed - The scheduled maintenance has been completed.
May 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 BST
Scheduled - A Pelion ISP partner will be carrying out essential maintenance on 29/05/2026 between 00:00 and 06:00 BST.

During this time our ISP partner will be performing software module upgrades that are associated with Pelion circuit IDs at our London data centre.

Location:
London, UK.

Start Date and time:
29/05/2026 00:00 BST

End Date and time:
29/05/2026 06:00 BST

Services affected:
During this maintenance window there is potential for a short disruption to subscribers routing through our London data centre, and for any single sited VPNs.

Pelion's automated failover procedures should ensure any disruption is kept to a minimum, however, the above noted services should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
May 22, 16:31 BST
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Notification of planned works - Manchester Data Centre
Completed - The scheduled maintenance has been completed.
May 26, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 26/05/2026 between 17:00 and 21:00 BST.

During this time we will be performing upgrades to our internet failover configuration a our Manchester data centre

Location:
Manchester, UK.

Start Date and time:
26/05/2026 17:00 BST

End Date and time:
26/05/2026 21:00 BST

Services affected:
Whilst impact is expected to be kept to a minimum, during the maintenance period there is potential for subscribers routing via the Manchester data centre, and VPNs hosted there to experience a reconnection event when the upgrades are applied.

Customer action required:
No customer action is required.
May 22, 16:23 BST
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Essential Maintenance - Vodafone Global and NB-IoT
Completed - The scheduled maintenance has been completed.
May 21, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 11:00 BST
Scheduled - We will be carrying out essential maintenance on 21/05/2026 between 11:00 and 12:00 BST.

During this time we will be performing a failover of the primary radius feed for Vodafone Global and NB-IoT SIMs from our London to Manchester datacentres.
Little to no impact is expected, if a device is trying to authenticate at the time of the failover it will require a retry. No impact to data transfer is expected.

Start Date and time:
21/05/2026 11:00 BST

End Date and time:
21/05/2026 12:00 BST

Services affected:
Vodafone Global and NB-IoT.
Little to no impact is expected, if a device is trying to authenticate at the time of the failover it will require a retry. No impact to data transfer is expected.

Customer action required:
No customer action is required.
May 20, 17:07 BST
May 20, 2026
Notification of planned works - TELUS
Completed - The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 BST
Scheduled - We will be carrying out essential maintenance on 20/05/2026 between 01:00 and 06:00 CT.

During this time we will be upgrading our data link between Pelion and TELUS which will involve a full VPN tunnel migration on to the new service.

Start Date and time: 20/05/2026 01:00 CT

End Date and time: 20/05/2026 06:00 CT

Services affected:
TELUS subscribers will experience a reconnection event during the maintenance period as the VPN tunnels are migrated to the new service. TELUS subscriber traffic should be considered as at-risk during the maintenance period.

Customer action required:
No customer action is required, however, if your TELUS subscribers experience connectivity issues after the maintenance period has been completed, please raise a ticket to our technical support team.
May 15, 14:19 BST
May 19, 2026
Notification of planned works - Vodafone UK
Completed - The scheduled maintenance has been completed.
May 19, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 19/05/2026 between 17:00 and 19:00 BST.

During this time we will be performing essential firewall maintenance to the Vodafone UK network operator.
No customer impact is expected.

Start Date and time:
19/05/2026 17:00 BST

End Date and time:
19/05/2026 19:00 BST

Services affected:
Vodafone UK. No customer impact is expected.

Customer action required:
None.
May 18, 16:43 BST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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