Current Status.
All Systems Operational
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.91 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
99.83 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.98 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be carrying out essential maintenance on 20/03/2024 between 09:00 and 17:30 UTC.

During this time we will be performing some database migrations for the Pelion UK & EU platform.
No impact is expected but platform services may be at risk of some disruption within the change window.

Start Date and time:
20/03/2024 09:00 UTC

End Date and time:
20/03/2024 17:30 UTC

Services affected:
Pelion Platform UK & EU.
No impact is expected but platform services may be at risk of some disruption within the change window.

Customer action required:
No customer action is required.

Posted on Mar 15, 2024 - 14:58 GMT
Notification of planned works - O2 UK Mar 20, 2024 14:39-20:39 GMT
O2 will be carrying out essential maintenance on 20/03/2024 between 00:00 and 06:00 UTC.

During this time O2 will be performing a node upgrade within their packet core.
O2 subscribers may disconnect and reconnect within the change window.

Start Date and time:
20/03/2024 00:00 UTC

End Date and time:
20/03/2024 06:00 UTC

Services affected:
O2 UK.
Subscribers may disconnect and reconnect within the change window.

Customer action required:
No customer action is required. However, should devices fail to automatically reconnect then a power cycle/reboot of the device may be required in the first instance.

Posted on Mar 15, 2024 - 14:50 GMT
We will be carrying out essential maintenance on 20/03/2024 between 17:00 and 20:00 UTC.

During this time we will be performing some standard maintenance works to our UK firewalls.
No impact is expected.

Start Date and time:
20/03/2024 17:00 UTC

End Date and time:
20/03/2024 20:00 UTC

Services affected:
None. No impact is expected.

Customer action required:
No customer action is required.

Posted on Mar 15, 2024 - 15:08 GMT
We will be carrying out essential maintenance on 21/03/2024 between 17:00 and 19:00 UTC.

During this time we will be performing essential maintenance at our London datacentre.
No impact is expected, however Pelion Global Roaming (JT) and Three UK subscribers may be at risk of some disruption within the maintenance window.

Location:
London

Start Date and time:
21/03/2024 17:00 UTC

End Date and time:
21/03/2024 19:00 UTC

Services affected:
London Datacentre.
No impact is expected.
Pelion Global Roaming (JT) and Three UK subscribers may be at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.

Posted on Mar 15, 2024 - 15:46 GMT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 GMT
Scheduled - We will be carrying out essential maintenance on 18/03/2024 between 18:00 and 18:30 UTC.

During this time we will be performing a standard software update to the Pelion platform.
Any user which is logged in may be logged out within the change window.

Start Date and time:
18/03/2024 18:00 UTC

End Date and time:
18/03/2024 18:30 UTC

Services affected:
Pelion Platform - logged in users may be logged out within the change window.

Customer action required:
No customer action is required

Mar 15, 14:31 GMT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 04:00 GMT
Scheduled - Pelion's datacentre provider will be carrying out essential maintenance on 17/03/2024 between 00:00 and 02:00 Eastern, 04:00 - 06:00 UTC.

During this time the provider will be performing essential maintenance on their network equipment. This may cause Miami single sited IPsecs to disconnect and reconnect.

Location:
Miami, FL, US

Start Date and time:
17/03/2024 00:00 Eastern, 04:00 UTC

End Date and time:
17/03/2024 02:00 Eastern, 06:00 UTC

Services affected:
Miami Datacentre.
Miami Single sited IPsec VPN's may disconnect and reconnect within the change window.

Customer action required:
No customer action is required, however should any IPsec VPN's fail to reconnect a restart of the VPN may be required in the first instance.

Mar 15, 14:25 GMT
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 GMT
Scheduled - Vodafone Global will be carrying out essential maintenance on 14/03/2024 between 20:00 and 01:00 UTC.

During this time Vodafone Global are performing upgrades to their network.

Location:
UK

Start Date and time:
14/03/2024 20:00 UTC

End Date and time:
15/03/2024 01:00 UTC

Services affected:
Vodafone Global subscribers that are roaming in the UK on 2G might experience data unavailability for both new and ongoing sessions for up to 20 minutes.

Customer action required:
No customer action is required.

Mar 8, 14:23 GMT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 12:00 GMT
Scheduled - We will be carrying out essential maintenance on 14/03/2024 between 12:00 and 13:00 UTC / 07:00 - 08:00 Central.

During this time we will be performing routine failover testing of our Telus links in our Austin & Miami datacentres.
Telus subscribers will briefly lose connectivity for short periods of time within the change window.

Location:
US

Start Date and time:
14/03/2024 12:00 UTC / 07:00 Central

End Date and time:
14/03/2024 13:00 UTC / 08:00 Central

Services affected:
Telus.
Telus subscribers will briefly lose connectivity for short periods of time within the change window.

Customer action required:
No customer action is required, if devices fail to automatically reconnect a reboot/power cycle of the device may be required in the first instance.

Mar 11, 13:39 GMT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 13/03/2024 between 17:00 and 18:30 UTC.

During this time we will be performing essential maintenance to the Pelion UK Platform.

Location:
UK

Start Date and time:
13/03/2024 17:00 UTC

End Date and time:
13/03/2024 18:30 UTC

Services affected:
Pelion UK Platform

Customer action required:
Customers using the platform may be logged out during the change period.

Mar 8, 14:19 GMT
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 16:00 GMT
Scheduled - We will be carrying out essential maintenance on 06/03/2024 between 16:00 and 22:00 UTC.

During this time we will be performing cross site datacentre maintenance.
Single sited IPsec VPNs may disconnect and reconnect within the change window.
Some network operator traffic may disconnect and reconnect within the change window.
Pelion Global Roaming (JT) subscribers will disconnect and reconnect due to the nature of the maintenance work.

Location:
London and Manchester Datacentres

Start Date and time:
06/03/2024 16:00 UTC

End Date and time:
06/03/2024 22:00 UTC

Services affected:
Single sited IPsec VPNs may disconnect and reconnect within the change window.
EE, O2, Tele 2 and Three UK subscribers may disconnect and reconnect within the change window.
Pelion Global Roaming (JT) subscribers will disconnect and reconnect due to the nature of the maintenance work.

Customer action required:
No customer action is required, however if services do not automatically reconnect a restart of the VPN or a restart of the subscriber device may be required in the first instance.

Mar 1, 14:38 GMT
Mar 5, 2024

No incidents reported.