Current Status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:30 BST
Scheduled - Due to ongoing supply chain pressures affecting worldwide silicon supplies, we would ask that you order new SIMs in advance to avoid any delays in obtaining your stock.

We are working hard to alleviate any interruptions and will prioritise your orders, but we may encounter some delays in dispatching SIMs over the coming months.

If you require any large SIM orders over the coming six months, please reach out to your Account Manager to ensure these are ordered in advance.

Thank you for your continued support.

The Pelion Team
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 BST
Scheduled - Please be advised of the following removal of roaming services with our Stream Global Roaming and Pelion Global Roaming services.

GRCCO/Greece, Cosmote Mobile Telecommunications S.A. - Service Change: 3G CLOSURE - 30-Nov-21

HKGTC/Hong Kong, Hutchison Telecommunications Hong Kong Holdings Limited - Service Change: 2G CLOSURE - 30 September 2021

USAOR/Uganda, Africell - Service Change: All Services TERMINATION of operations in the country by the operator - 07-Oct-21

These changes are out with our control but if you have any further questions regarding this notice, please reach out to your Account Manager or our Support Team who will be happy to assist.


The Pelion Team
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
99.98 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.93 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Please note this has been rescheduled to 28/10/2021 between 17:30 to 19:30.
Oct 27, 16:54 BST
Scheduled - Rescheduled:
We will be carrying out essential maintenance on 28/10/2021 between 17:30pm & 19:30pm

During this time we will be performing a routine migration of device NAPT subnet ranges. We will be changing some public facing device NAPT subnet ranges, we do not expect any impact unless customer facing firewalls have the old ranges within their firewall config.

Start Date and time: 28/10/2021 17:30

End Date and time: 28/10/2021 19:30

Services affected: None.

Customer action required: No customer action is required, however, If you believe you are impacted following this change, please raise a ticket to PCM-Support@Pelion.com and we will provide you with the new NAPT ranges.
Oct 19, 09:57 BST
Past Incidents
Oct 28, 2021
Completed - The scheduled maintenance has been completed.
Oct 28, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 27/10/2021 between 08:00BST and 12:00BST.

During this time we will be performing updates to the Pelion USA platform.
We do not expect any impact within the change window.

Start Date and time: 28/10/2021 08:00BST

End Date and time: 28/10/2021 12:00BST

Services affected: Pelion Platform US.

Customer action required: No customer action required.
Oct 25, 16:28 BST
Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 BST
Scheduled - Pelion's global roaming partner will be carrying out essential maintenance on 27/10/2021 between 21:00 and 28/10/2021 04:00.

During this time the global roaming partner will be performing routine upgrades of their network.
No customer impact is expected, however devices may reconnect within the change window.

Start Date and time: 27/10/2021 21:00

End Date and time: 28/10/2021 04:00

Services affected: Pelion Global Roaming

Customer action required: No customer action is required, however if devices fail to re-connect, a power cycle of the device may be required.
Oct 11, 16:07 BST
Oct 27, 2021
Resolved - This issue is now resolved.
Oct 27, 20:28 BST
Monitoring - The datacenter vendor has addressed the issues on their side and now our portal is back up and accessible. We are continuing to monitor this for some time before we resolve this. For any questions, please reach out to pcm-support@pelion.com
Oct 27, 18:17 BST
Update - The provider believes they may have identified the cause of the issue and we are continuing to work with them to try to resolve the issue as soon as we can.
We will provide any further updates as soon as possible.
Oct 27, 17:17 BST
Update - We are continuing to work with the provider to investigate the issue.
We will provide any further updates as soon as possible.
Oct 27, 16:10 BST
Update - Pelion's UK API may also be unavailable for some users.
We are continuing to investigate this issue with the provider and we will provide a further update as soon as one is available.
Oct 27, 15:09 BST
Identified - The Pelion Platform UK may be unavailable for some users.
We have indentified that the Pelion Platform UK may be unavailable due to a suspected issue with Pelion's DC provider.
We are continuing to investigate this issue with the provider.
Oct 27, 14:20 BST
Resolved - Following a period of monitoring, this incident has been resolved.
Oct 27, 09:33 BST
Monitoring - Pelion's provider has resolved their incident.
The Pelion Platform UK has now recovered and is reachable again.
We will continue to monitor this to ensure no further impact is observed.
Oct 27, 05:41 BST
Identified - We have indentified that the Pelion Platform UK may be unavailable due to an issue with Pelion's DC provider.
The provider is currently investigating the issue.
We will provide a further update as soon as there is one from the provider.
Oct 27, 05:16 BST
Investigating - We are investigating issues with the Pelion Platform UK, which may be unavailable for some users and we will provide an update shortly.
Oct 27, 05:05 BST
Completed - The scheduled maintenance has been completed.
Oct 27, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 21:00 BST
Scheduled - Pelion's global roaming partner will be carrying out essential maintenance on 26/10/2021 between 21:00 and 27/10/2021 04:00.

During this time the global roaming partner will be performing routine upgrades of their network.
No customer impact is expected, however devices may reconnect within the change window.

Start Date and time: 26/10/2021 21:00

End Date and time: 27/10/2021 04:00

Services affected: Pelion Global Roaming

Customer action required: No customer action is required, however if devices fail to re-connect, a power cycle of the device may be required.
Oct 11, 16:05 BST
Completed - The scheduled maintenance has been completed.
Oct 27, 01:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 01:00 BST
Scheduled - Pelion's global roaming partner JT Global will be carrying out essential maintenance on 26/10/2021 between 23:00 and 23:59 UTC

During this time, they will be making configuration changes to route DIAMETER traffic towards their Signalling Firewall.

No customer impact is expected. We advise that you check your SIMs are working as expected after the planned works window and report any issues to pcm-support@pelion.com

Start Date and time: 26/10/2021 23:00 UTC

End Date and time: 26/10/2021 23:59 UTC
Oct 26, 15:46 BST
Oct 26, 2021
Completed - The scheduled maintenance has been completed.
Oct 26, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 BST
Scheduled - Pelion's DC provider will be carrying out essential maintenance on 26/10/2021 between 10:00 and 12:00.

During this time the DC provider will be carrying out essential failover testing.
We do not expect there to be any impact.

Start Date and time: 26/10/2021 10:00

End Date and time: 26/10/2021 12:00

Services affected: Manchester DC

Customer action required: No customer action is required.
Oct 11, 16:15 BST
Oct 25, 2021
Resolved - Resolving this incident. Pelion's Global roaming provider has indicated that their network connectivity has been normalized and devices should now be able to establish a connection. Messaging services have now been restored as well. Please reach out to pcm-support@pelion.com if you continue to experience any issues.
Oct 25, 21:15 BST
Update - Pelion's Global roaming provider has informed that they are seeing early signs of recovery with 4G services. 2G & 3G services are still congested but are improving. Messaging services are intermittent in terms of successful message delivery - particularly for time critical messages. Provider's engineers are actively working on this until services are fully restored.
Oct 25, 19:55 BST
Update - Pelion's network roaming partner is continuing to investigate the issue.

Some devices may disconnect and reconnect, during this incident.

We will provide an update as soon as we get anything further from the the network provider.
Oct 25, 16:45 BST
Investigating - Pelion's Global roaming provider is currently investigating issues with their network.
As such the network provider has advised that any new update location requests may be taking longer and SIMs may be taking longer to attach to the network.

We will provide an update as soon as we get anything further from the the network provider.
Oct 25, 16:18 BST
Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 21/10/2021 between 08:00BST and 09:00BST.

During this time we will be performing updates to the Pelion USA platform. We do not expect any impact within the change window.

Start Date and time: 21/10/2021 08:00BST

End Date and time: 21/10/2021 09:00BST

Services affected: Pelion Platform US.

Customer action required: No customer action required.
Oct 19, 10:02 BST
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:30 BST
Scheduled - We will be carrying out essential maintenance on 20/10/2021 between 17:30 and 19:30.

During this time we will be performing routine upgrades to the Pelion Platform.
The Pelion platform may be unavailable for a very short period during this change window.

Start Date and time: 20/10/2021 17:30

End Date and time: 20/10/2021 19:30

Services affected: Pelion Platform

Customer action required: No Customer action is required.
Oct 19, 09:45 BST
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 BST
Scheduled - Pelion's global roaming partner will be carrying out essential maintenance on 13/10/2021 between 21:00 and 14/10/2021 04:00.

During this time the global roaming partner will be performing routine upgrades of their network.
No customer impact is expected, however devices may reconnect within the change window.

Start Date and time: 13/10/2021 21:00

End Date and time: 14/10/2021 04:00

Services affected: Pelion Global Roaming

Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
Oct 4, 15:11 BST