Current Status.
All Systems Operational
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.65 % uptime
Today
DINA Operational
90 days ago
97.94 % uptime
Today
London IPSecs Operational
90 days ago
99.99 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
99.99 % uptime
Today
OpenVPN US Operational
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.9 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
99.6 % uptime
Today
Pelion Operational
90 days ago
99.71 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
97.44 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 21:30 BST
Update - Please be aware that the essential maintenance taking place tonight may be required to extend by up to 1 hour.

New impact time
10th August 2022 17:00 – 22:30 BST

Aug 10, 20:24 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 09/08/2022 between 09:00 BST and 11/08/2022 21:30 BST.

This planned change is an addition to the previously notified change carried out on the weekend of 22nd -24th July.
Due to some logistical challenges during the previous change activity, only part of the works were successfully completed, and we are now scheduling the remaining items to be completed.

Location: London Datacentre

Change Window:
9th August 2022 09:00 BST - 11th August 2022 21:30 BST

Impact Times:
9th August 2022 17:00 – 21:30 BST
10th August 2022 17:00 – 21:30 BST
11th August 2022 17:00 – 21:30 BST

Services affected: London Datacentre, Single sited London IPsec customers and Three UK Subscribers will be at risk of disruption during the full change window.

Single sited London IPsec customers will experience service downtime/outage during the impact times above.
Pelion has directly contacted affected customers.

Dual sited IPsec customers that have a Manchester DC endpoint should be mitigated.

Subscriber traffic except for Three UK will also be mitigated and should be unaffected.

Three UK subscribers are likely to see data sessions disconnecting and reconnecting within the change window.

Unfortunately, due to the nature of the work, we cannot be specific about the exact times or length of the downtime/outage for individual customers. It is anticipated to be small disconnect and reconnect sessions, however, downtime may be longer.


Customer action required:
Customers are advised that if IPsec connections do not automatically reconnect at the end of the change windows, a restart of the IPsec may be required.

If you have any questions regarding the above, please raise a support query via your normal communication channels.

Aug 1, 14:55 BST
Aug 10, 2022
Aug 9, 2022
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.