Current Status.

All Systems Operational

Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
99.97 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Notification of planned works - TELUS May 20, 2026 07:00-12:00 BST

We will be carrying out essential maintenance on 20/05/2026 between 01:00 and 06:00 CT.

During this time we will be upgrading our data link between Pelion and TELUS which will involve a full VPN tunnel migration on to the new service.

Start Date and time: 20/05/2026 01:00 CT

End Date and time: 20/05/2026 06:00 CT

Services affected:
TELUS subscribers will experience a reconnection event during the maintenance period as the VPN tunnels are migrated to the new service. TELUS subscriber traffic should be considered as at-risk during the maintenance period.

Customer action required:
No customer action is required, however, if your TELUS subscribers experience connectivity issues after the maintenance period has been completed, please raise a ticket to our technical support team.

Posted on May 15, 2026 - 14:19 BST
May 15, 2026

No incidents reported today.

May 14, 2026
Completed - The scheduled maintenance has been completed.
May 14, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 BST
Scheduled - Vodafone Global will be carrying out essential maintenance between 14/05/2026 00:00 and 14/05/2026 07:00 BST.

During this time Vodafone Global will be migrating their firewall cluster, in order to enhance platform stability and support future network requirements.

Start Date and time:
14/05/2026 00:00 BST

End Date and time:
14/05/2026 07:00 BST

Services affected:
Vodafone Global - Within the service impact window, there will be up to 15 minutes of data unavailability for all new sessions using 20404 IMSI range across the world.

Customer action required:
No customer action is required.

May 11, 18:08 BST
May 13, 2026

No incidents reported.

May 12, 2026
Completed - The scheduled maintenance has been completed.
May 12, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 BST
Scheduled - Vodafone Global will be carrying out essential maintenance between 12/05/2026 00:00 and 12/05/2026 07:00 BST.

During this time Vodafone Global will be migrating their firewall cluster, in order to enhance platform stability and support future network requirements.

Start Date and time:
12/05/2026 00:00 BST

End Date and time:
12/05/2026 07:00 BST

Services affected:
Vodafone Global - From 00:30, there will be up to 30 minutes of data unavailability for all new sessions using 20404 IMSI range across the world.

Customer action required:
No customer action is required.

May 11, 18:04 BST
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.