Current Status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 GMT
Scheduled - Dear Customer,

Please be advised of the following removal of roaming services with our Tele2 Roaming Service, effective from 1st December 2021.


Italy - Vodafone / Omnitel - 3G Network Removed

Mozambique - Movitel Mozambique - All Services Removed from Coverage

Japan - DoCoMo - 3G Network/3G 2.1 GHz Network Removed


Additionally we have been advised of service improvements across 17 networks (4G and LTE-M), effective from 1st December 2021. For 4G, 15 networks have been enabled in Asia, Europe, and Central/South America. For LTE-M we now have 2 new networks available across Austria and Spain.

The removal of services is out with our control but if you have any further questions regarding the information in this notice, please reach out to your Account Manager or contact our Support Team and a member of our team will get back in touch.

The Pelion Team
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:30 BST
Scheduled - Due to ongoing supply chain pressures affecting worldwide silicon supplies, we would ask that you order new SIMs in advance to avoid any delays in obtaining your stock.

We are working hard to alleviate any interruptions and will prioritise your orders, but we may encounter some delays in dispatching SIMs over the coming months.

If you require any large SIM orders over the coming six months, please reach out to your Account Manager to ensure these are ordered in advance.

Thank you for your continued support.

The Pelion Team
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 BST
Scheduled - Please be advised of the following removal of roaming services with our Stream Global Roaming and Pelion Global Roaming services.

GRCCO/Greece, Cosmote Mobile Telecommunications S.A. - Service Change: 3G CLOSURE - 30-Nov-21

HKGTC/Hong Kong, Hutchison Telecommunications Hong Kong Holdings Limited - Service Change: 2G CLOSURE - 30 September 2021

USAOR/Uganda, Africell - Service Change: All Services TERMINATION of operations in the country by the operator - 07-Oct-21

These changes are out with our control but if you have any further questions regarding this notice, please reach out to your Account Manager or our Support Team who will be happy to assist.


The Pelion Team
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.89 % uptime
Today
DINA Operational
90 days ago
99.79 % uptime
Today
London IPSecs Operational
90 days ago
99.79 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.99 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.94 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
99.92 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.85 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.27 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.6 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.83 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be carrying out essential maintenance on 30/11/2021 between 11:30 and 01/12/2021 20:00.

During this time we will be upgrading some of our internal networking equipment and adding additional capacity in our Manchester DC.
We do not anticipate the upgrades will have any impact on subscriber or customer traffic.

Location: Manchester Datacentre

Start Date and time: 30/11/2021 11:30

End Date and time: 01/12/2021 20:00

Services affected: None.

Customer action required: No customer action is required.
Posted on Nov 26, 17:20 GMT
Change Freeze Period 10/12/2021 to 03/01/2022 Dec 10, 00:01 - Jan 3, 00:00 GMT
Please be aware that Pelion will be observing a Change Freeze between 10/12/2021 and 03/01/2022

Changes to our core network, APN, Pelion platform and VPN technologies will be suspended for the period of the freeze.

In the event of a service incident, Pelion will continue to resolve issues as normal, and these may require emergency changes.

If customers require changes during this window, these must be pre-approved and may be declined if there is a significant risk to service.
Posted on Nov 8, 16:27 GMT
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - This incident has been resolved. We request you to please power cycle your device(s) once if you are still facing the issue.
Nov 24, 20:22 GMT
Monitoring - A fix has been implemented and we are monitoring the results. If you believe your device may be impacted, please fully restart/power cycle your device in the first instance.
Nov 24, 19:52 GMT
Investigating - We are investigating issues with Intermittent Connectivity with Vodafone Global SIM's.
We are working with Vodafone to investigate and will provide an update shortly.
Nov 24, 15:07 GMT
Completed - The scheduled maintenance has been completed.
Nov 24, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 24/11/2021 between 17:00 and 18:00.

During this time we will be performing some routine maintenance with our DC provider for the Pelion Platform.
The Pelion Platform UK and API may be unreachable for a very short time within the change window.

Start Date and time: 24/11/2021 17:00

End Date and time: 24/11/2021 18:00

Services affected: Pelion Platform and API

Customer action required: No customer action is required.
Nov 22, 17:59 GMT
Completed - The scheduled maintenance has been completed.
Nov 24, 02:03 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:30 GMT
Scheduled - The Network provider will be carrying out essential maintenance on 23/11/2021 between 23:30 and 24/11/2021 02:00.

During this time the network provider will be performing some routine maintenance to their network equipment. They do not expect there to be any impact to subscriber traffic.

Start Date and time: 23/11/2021 23:30

End Date and time: 24/11/2021 02:00

Services affected: JT/Pelion Global Roaming

Customer action required: No customer action is required, however if devices fail to re-connect, a power cycle of the device may be required.
Nov 22, 18:06 GMT
Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:00 GMT
Scheduled - The network provider will be carrying out essential maintenance on 23/11/2021 between 15:00 and 16:00.

During this time the network provider is making changes to the DNS configuration for the APN stream.co.uk.

There is no expected impact to any subscriber traffic and there is also no change to the stream.co.uk DNS IP's either, should these be set within customer devices.

Start Date and time: 23/11/2021 15:00

End Date and time: 23/11/2021 16:00

Services affected: stream.co.uk APN, JT/Pelion Global Roaming SIMs

Customer action required: No customer action is required.
Nov 18, 09:16 GMT
Resolved - This incident has been resolved. We request you to please power cycle your device(s) once if you are still facing the issue.
Nov 23, 12:12 GMT
Update - We are continuing to monitor for any further issues.
Nov 22, 18:22 GMT
Monitoring - A fix has been implemented and we are monitoring the results. If you believe your device may be impacted, please fully restart/power cycle your device in the first instance.
Nov 22, 12:37 GMT
Investigating - We are investigating issues with Intermittent Connectivity on JT/Pelion Global Roaming, Tele2, and Vodafone Global SIM's.
Pelion engineers are investigating and we will provide an update shortly.
Nov 22, 12:18 GMT
Nov 22, 2021
Nov 21, 2021
Resolved - This incident has been resolved.

All Radius authentication attempts should now succeed.
Nov 21, 13:57 GMT
Monitoring - We have identified the root cause and monitoring to ensure no further impact
Nov 21, 13:40 GMT
Investigating - We are investigating issues with Radius server, affecting new authentication attempts on O2.
Existing connections and data traffic should remain uninterrupted.
Nov 21, 12:43 GMT
Resolved - We have been monitoring the traffic, and it has gone back to normal.
Nov 21, 12:06 GMT
Monitoring - We are seeing traffic restored and we are monitoring this.
Nov 21, 11:26 GMT
Update - We have had to fail between our Core routers in London again. There was an issue with our BGP peering that was causing issues for the connection between our Core Routers and VPNC. Dina as it stands is also still down. This is still being investigated.
Nov 21, 11:04 GMT
Update - Out core router has issues, and we are working to resolve this as soon as possible.
We apologize for any inconvinience caused.
Nov 21, 10:52 GMT
Update - Currently Manchester tunneling is also down. We are looking into it
Nov 21, 08:33 GMT
Identified - One of the VPN tunneling has fallen, and we are continuing to investigate the issue.
The CR is affected. operator traffic have moved over to a new CR. Some IPSec integration may currently be affected if single sited in London, we are continuiong our investigation.
Nov 21, 08:08 GMT
Update - We are continuing to investigate this issue.
Nov 21, 07:46 GMT
Investigating - We are investigating issues with Pelion Platform UK and will provide an update shortly.
Nov 21, 07:40 GMT
Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:02 GMT
Scheduled - We will be carrying out essential maintenance on 17/11/2021 between 09:00GMT and 12:00GMT

During this time we will be performing some routine network updates to our equipment in our US datacentres.
We do not expect this to have any customer or subscriber impact.

Location: Austin and Miami

Start Date and time: 17/11/2021 09:00

End Date and time: 17/11/2021 12:00

Services affected: N/A

Customer action required: No customer action is required.
Nov 15, 14:34 GMT
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:03 GMT
Scheduled - Summary of work: Emergency maintenance being carried out by data centre provider.

During this time we will be performing some essential upgrades and resiliency improvements with our DC provider. The Pelion Platform UK and the UK API may be unavailable within the change window.

Start Date and time: 16/11/21 22:00

End Date and time: 17/11/21 01:00

Services affected: Pelion Platform, API, SMS Gateway.

Customer action required: No customer action is required.
Nov 16, 15:21 GMT
Nov 16, 2021
Nov 15, 2021

Unresolved incident: Tele2 Network Coverage Update.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.