In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:30 BST
Scheduled - We will be carrying out essential maintenance on 22/09/2021 between 17:30 and 21:30.
During this time we will be performing routine upgrades in our London data centre. This could mean any single site IPsec VPN customers may notice a small outage during the change window. Customers with subscribers on Vodafone NB-IoT and O2UK may also see devices reconnect.
Location: London
Start Date and time: 22/09/2021 17:30
End Date and time: 22/09/2021 21:30
Services affected: London IPSec, O2UK and Vodafone NB-IoT
Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required. If the IPsec does not automatically re-connect a restart of IPsec may be required.
We will be carrying out essential maintenance on 28/09/2021 between 22:00 and 05:00am 29/09/2021
During this time our global roaming partner will undertake works to increase capacity of their HLR (Home Location Register) by introducing new hardware to support increased capacity.
Start Date and time: 28/09/2021 22:00
End Date and time: 29/09/2021 05:00
Services affected: Global Roaming SIMs
Customer action required: No impact expected.
Posted on
Sep 20, 17:00 BST
Completed -
The scheduled maintenance has been completed.
Sep 15, 22:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:02 BST
Scheduled -
Summary of work:
We will be carrying out essential maintenance on 15/09/2021 between 18:00 and 22:00.
During this time we will be performing a migration of some operators in order to upgrade networking equipment. Customer impact should be minimal. Selected network operators will be migrated to our Manchester datacentre which may cause devices to reconnect. During the networking equipment upgrade, no customer impact is expected. Once the operator traffic is migrated back to our London datacentre, devices may experience a reconnect.
Location: London
Start Date and time: 15/09/2021 18:00
End Date and time: 15/09/2021 22:00
Services affected: Tele2, Pelion Global Roaming (JT)
Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
Sep 13, 14:02 BST
Completed -
The scheduled maintenance has been completed.
Sep 9, 18:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:03 BST
Scheduled -
Summary of work:
We will be carrying out emergency maintenance on 09/09/2021 between 17:00 and 18:00.
During this time we will be migrating our cross site link to a different provider. This is to mitigate against recent issues that have previously been seen on the current cross site link provider. During this time customers may notice a drop in communications between IPsec's and devices as we migrate our cross site link providers.
Location: London and Manchester
Start Date and time: 09/09/2021 17:00
End Date and time: 09/09/2021 18:00
Services affected: London and Manchester IPSec's, OpenVPN, DINA, Arm Global Roaming, EE, O2, Tele2, Three UK, Vodafone, Vodafone Global
Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required. If the IPsec does not automatically re-connect a restart of IPsec may be required.
Sep 9, 14:06 BST
Completed -
The scheduled maintenance has been completed.
Sep 8, 21:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:02 BST
Scheduled -
Summary of work:
We will be carrying out essential maintenance on 08/09/2021 between 17:00 and 21:00.
During this time we will be performing routine upgrades in our London data centre. This could mean any single site IPsec VPN customers may notice a small outage during the change window. Customers with subscribers on Vodafone UK and Three UK may also see devices reconnect.
Location: London
Start Date and time: 08/09/2021 17:00
End Date and time: 08/09/2021 21:00
Services affected: London IPSec, Three UK and Vodafone UK
Customer action required: : No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required. If the IPsec does not automatically re-connect a restart of IPsec may be required.
Sep 7, 09:31 BST
Completed -
The scheduled maintenance has been completed.
Sep 8, 20:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 18:00 BST
Scheduled -
Summary of work:
We will be carrying out essential maintenance on 08/09/2021 between 18:00 and 20:00.
During this time we will be performing routine upgrades to our Vodafone UK integration. Vodafone subscribers may reconnect within the window specified.
Start Date and time: 08/09/2021 18:00
End Date and time: 08/09/2021 20:00
Services affected: Vodafone UK
Customer action required: No customer action is required, however if devices fail to re-connect, a power-cycle of the device may be required.
Sep 7, 09:39 BST