Update - We are continuing to monitor this incident, Vodafone's next update will be on 13th January at 10:00 UTC.
Jan 11, 2025 - 01:40 GMT
Update - Vodafone has confirmed that subscriber traffic is returning to normal levels. However, some devices may remain in an idle session. Customers are advised to power cycle their devices to force a new connection if possible.
Jan 10, 2025 - 19:10 GMT
Update - We are continuing to monitor for any further issues.
Jan 10, 2025 - 14:17 GMT
Monitoring - Status: Monitoring
Pelion are beginning to see recovery of devices that are impacted by this incident.
Customer action required: Customers may need to reboot/power cycle devices in the first instance if they do not automatically recover.
We apologise for any inconvenience.
Jan 10, 2025 - 13:26 GMT
Investigating - Status: Investigating Incident
Service Impacted: Vodafone UK Roaming
Priority: Medium
Pelion Environment Area(s) Affected: UK
Summary:
Pelion Support teams have again been notified by Vodafone that they are experiencing data connectivity issues in UK. Vodafone are investigating but they assume the issue is related to last nights GRX issues.
Update: Pelion customers with roaming SIMs are advised to steer devices to a different network if possible and available.
We will provide an update shortly and we apologise for any inconvenience.
Jan 10, 2025 - 09:38 GMT
Pelion Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Austin Datacentre
Operational
90 days ago
100.0
% uptime
Today
London Datacentre
Operational
90 days ago
100.0
% uptime
Today
Manchester Datacentre
Operational
90 days ago
100.0
% uptime
Today
Miami Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Operational
90 days ago
99.99
% uptime
Today
DINA
Operational
90 days ago
99.95
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
99.98
% uptime
Today
OpenVPN US
Operational
90 days ago
100.0
% uptime
Today
Austin IPsec's
Operational
90 days ago
100.0
% uptime
Today
Miami IPsec's
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Operational
90 days ago
99.99
% uptime
Today
Pelion Global Roaming
Operational
90 days ago
100.0
% uptime
Today
EE
Operational
90 days ago
100.0
% uptime
Today
O2
Operational
90 days ago
100.0
% uptime
Today
Tele2
Operational
90 days ago
99.93
% uptime
Today
Three IRE
Operational
90 days ago
100.0
% uptime
Today
Three UK
Operational
90 days ago
100.0
% uptime
Today
Vodafone
Operational
90 days ago
99.96
% uptime
Today
Vodafone Global
Operational
90 days ago
100.0
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Vodafone NB-IoT (LPWAN)
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
97.27
% uptime
Today
Customer Phone line
Operational
90 days ago
89.11
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
99.99
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.pelion.com
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
?
Operational
90 days ago
99.97
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
SMS Gateway
?
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.