Current Status.
All Systems Operational
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:00 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 24/02/21 between 18:00 and 19:00.

During this time we will be refreshing our internet traffic routing across our Three UK peers which may cause some devices to briefly disconnect/reconnect.

Start Date and time: 24/02/21 18:00

End Date and time: 24/02/21 19:00

Services affected: Three UK

Customer action required: No customer action is required.
Feb 22, 14:44 GMT
Completed - The scheduled maintenance has been completed.
Feb 24, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:30 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 24/02/21 between 17:30 and 18:00.

During this time we will be performing an upgrade to the Pelion Platform.
The Pelion platform may be unavailable for a short time during the change window.

Start Date and time: 24/02/21 17:30

End Date and time: 24/02/21 18:00

Services affected: Pelion Platform

Customer action required: No customer action is required.
Feb 22, 14:50 GMT
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:00 GMT
Scheduled - Summary of work:

Vodafone UK will be carrying out emergency maintenance on 23/02/2021 between 18:00 and 20:00.

Following investigation with Vodafone UK we have identified an issue with Vodafone's config at our Manchester datacentre.
Vodafone have advised a 2 hour window for applying a resolution and during this time customers may experience a brief reconnection of their devices as the traffic migrates to our London datacentre and back again, once the fix has been applied.
This will only affect Vodafone UK SIM's.

Start Date and time: 23/02/21 18:00

End Date and time: 23/02/21 20:00

Services affected: Vodafone UK

Customer action required: No customer action is required.
Feb 23, 10:15 GMT
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 18:30 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 17/02/2021 between 18:30 and 19:00.

During this time we will be carrying out a routine migration of network traffic of the network provider Vodafone from our London to Manchester Datacentres.
This change will only impact Vodafone and no roaming networks.
Some subscribers may experience a brief reconnection to the network as the traffic migrates.

Location: London and Manchester.

Start Date and time: 17/02/21 18:30

End Date and time: 17/02/21 19:00

Services affected: Vodafone

Customer action required: No customer action is required.
Feb 15, 15:50 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:30 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 17/02/21 between 17:30 and 18:00.

During this time we will be performing a staged restart of our radius servers in each of our datacentres (Manchester and London) to update our client configuration.
No customer impact is expected.

Location: Manchester and London Datacentres.

Start Date and time: 17/02/2021 17:30

End Date and time: 17/02/2021 18:00

Services affected: Radius

Customer action required: No customer action is required.
Feb 15, 15:32 GMT
Feb 16, 2021

No incidents reported.

Feb 15, 2021
Resolved - We can confirm customers are seeing download speeds return to normal across their Tele2 SIMs.
Feb 15, 16:02 GMT
Monitoring - Tele2 have made a configuration change which should see speed performance return to normal operating levels. We will continue to monitor connections and throughput to ensure the issue is resolved.
Feb 12, 10:28 GMT
Identified - Tele2 has identified the cause of the performance issues and are currently making changes to their configuration to return download speeds to expected levels. We remain in close contact with Tele2 during these work and we will provide further updates as and when we receive more information.
Feb 11, 18:03 GMT
Investigating - We are investigating issues with slow download speeds with some Tele 2 subscribers.
We are investigating this issue with Tele 2 and will provide an update shortly.
Feb 11, 14:32 GMT
Feb 14, 2021

No incidents reported.