Update - Pelion are seeing partial recovery of the affected Microsoft services.
Microsoft is still treating this as a live incident, and it isn't fully resolved yet.
Until Microsoft confirms the incident is resolved, the most reliable way to reach our Support team is:
UK: +44 330 175 3333
US: +1 302 467 3672
Tickets: raise and manage them at support.pelion.com
We'll keep monitoring and post another update here once Microsoft confirms the incident is resolved.
Thank you for your patience.
Nov 13, 2026 - 16:44 GMT
Microsoft is still treating this as a live incident, and it isn't fully resolved yet.
Until Microsoft confirms the incident is resolved, the most reliable way to reach our Support team is:
UK: +44 330 175 3333
US: +1 302 467 3672
Tickets: raise and manage them at support.pelion.com
We'll keep monitoring and post another update here once Microsoft confirms the incident is resolved.
Thank you for your patience.
Nov 13, 2026 - 16:44 GMT
Monitoring - Microsoft is having a service outage, and this may affect some of the usual ways you contact us.
Our Support team is available as normal.
You can reach us through these channels:
Phone:
UK: +44 330 175 3333
US: +1 302 467 3672
Tickets: you can raise and manage your tickets through Pelion's support portal - support.pelion.com
We're monitoring the situation and will post an update here when Microsoft services are back to normal.
Thank you for your patience.
Nov 13, 2026 - 08:50 GMT
Our Support team is available as normal.
You can reach us through these channels:
Phone:
UK: +44 330 175 3333
US: +1 302 467 3672
Tickets: you can raise and manage your tickets through Pelion's support portal - support.pelion.com
We're monitoring the situation and will post an update here when Microsoft services are back to normal.
Thank you for your patience.
Nov 13, 2026 - 08:50 GMT
Pelion Private APN
Operational
Infrastructure
Operational
London Datacentre
Operational
Manchester Datacentre
Operational
Austin Datacentre
Operational
Las Vegas Datacentre
Operational
RADIUS
Operational
VPN Technology
Operational
DINA
Operational
London IPSecs
Operational
Manchester IPSecs
Operational
OpenVPN
Operational
OpenVPN US
Operational
Austin IPsec's
Operational
Las Vegas IPsec's
Operational
Mobile Operators
Operational
Pelion Global Roaming
Operational
EE
Operational
O2
Operational
Tele2
Operational
Three IRE
Operational
Three UK
Operational
Vodafone
Operational
Vodafone Global
Operational
Telus
Operational
Vodafone NB-IoT (LPWAN)
Operational
Services
Degraded Performance
Customer Phone line
Operational
Internal Support Systems
Operational
Statuspage
Operational
Support Ticketing
Degraded Performance
Pelion
Operational
Analytics
Operational
API
Operational
Automation Engine
Operational
Help.pelion.com
Operational
Pelion Platform
Operational
Remote SIM Provisioning
Operational
SMS Gateway
Operational
Pelion US Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.