In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2026 - 17:00 BST
Scheduled - We will be carrying out essential maintenance on 26/05/2026 between 17:00 and 21:00 BST.
During this time we will be performing upgrades to our internet failover configuration a our Manchester data centre
Location: Manchester, UK.
Start Date and time: 26/05/2026 17:00 BST
End Date and time: 26/05/2026 21:00 BST
Services affected: Whilst impact is expected to be kept to a minimum, during the maintenance period there is potential for subscribers routing via the Manchester data centre, and VPNs hosted there to experience a reconnection event when the upgrades are applied.
Customer action required: No customer action is required.
May 26, 202617:00-21:00 BST
Pelion Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Under Maintenance
90 days ago
99.99
% uptime
Today
London Datacentre
Operational
90 days ago
100.0
% uptime
Today
Manchester Datacentre
Under Maintenance
90 days ago
100.0
% uptime
Today
Austin Datacentre
Operational
90 days ago
99.99
% uptime
Today
Las Vegas Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Under Maintenance
90 days ago
99.99
% uptime
Today
DINA
Operational
90 days ago
100.0
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Under Maintenance
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
OpenVPN US
Operational
90 days ago
100.0
% uptime
Today
Austin IPsec's
Operational
90 days ago
99.99
% uptime
Today
Las Vegas IPsec's
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Operational
90 days ago
100.0
% uptime
Today
Pelion Global Roaming
Operational
90 days ago
100.0
% uptime
Today
EE
Operational
90 days ago
100.0
% uptime
Today
O2
Operational
90 days ago
100.0
% uptime
Today
Tele2
Operational
90 days ago
100.0
% uptime
Today
Three IRE
Operational
90 days ago
100.0
% uptime
Today
Three UK
Operational
90 days ago
100.0
% uptime
Today
Vodafone
Operational
90 days ago
100.0
% uptime
Today
Vodafone Global
Operational
90 days ago
100.0
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Vodafone NB-IoT (LPWAN)
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Customer Phone line
Operational
90 days ago
100.0
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
99.99
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.pelion.com
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
Operational
90 days ago
100.0
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
99.97
% uptime
Today
SMS Gateway
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
A Pelion ISP partner will be carrying out essential maintenance on 29/05/2026 between 00:00 and 06:00 BST.
During this time our ISP partner will be performing software module upgrades that are associated with Pelion circuit IDs at our London data centre.
Location: London, UK.
Start Date and time: 29/05/2026 00:00 BST
End Date and time: 29/05/2026 06:00 BST
Services affected: During this maintenance window there is potential for a short disruption to subscribers routing through our London data centre, and for any single sited VPNs.
Pelion's automated failover procedures should ensure any disruption is kept to a minimum, however, the above noted services should be considered as at risk during the maintenance period.
Customer action required: No customer action is required. Posted on
May 22, 2026 - 16:31 BST
Past Incidents
May 26, 2026
Unresolved incident: Notification of planned works - Manchester Data Centre.
Completed -
The scheduled maintenance has been completed.
May 21, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 11:00 BST
Scheduled -
We will be carrying out essential maintenance on 21/05/2026 between 11:00 and 12:00 BST.
During this time we will be performing a failover of the primary radius feed for Vodafone Global and NB-IoT SIMs from our London to Manchester datacentres. Little to no impact is expected, if a device is trying to authenticate at the time of the failover it will require a retry. No impact to data transfer is expected.
Start Date and time: 21/05/2026 11:00 BST
End Date and time: 21/05/2026 12:00 BST
Services affected: Vodafone Global and NB-IoT. Little to no impact is expected, if a device is trying to authenticate at the time of the failover it will require a retry. No impact to data transfer is expected.
Customer action required: No customer action is required.
May 20, 17:07 BST
Completed -
The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 BST
Scheduled -
We will be carrying out essential maintenance on 20/05/2026 between 01:00 and 06:00 CT.
During this time we will be upgrading our data link between Pelion and TELUS which will involve a full VPN tunnel migration on to the new service.
Start Date and time: 20/05/2026 01:00 CT
End Date and time: 20/05/2026 06:00 CT
Services affected: TELUS subscribers will experience a reconnection event during the maintenance period as the VPN tunnels are migrated to the new service. TELUS subscriber traffic should be considered as at-risk during the maintenance period.
Customer action required: No customer action is required, however, if your TELUS subscribers experience connectivity issues after the maintenance period has been completed, please raise a ticket to our technical support team.
May 15, 14:19 BST
Completed -
The scheduled maintenance has been completed.
May 14, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 BST
Scheduled -
Vodafone Global will be carrying out essential maintenance between 14/05/2026 00:00 and 14/05/2026 07:00 BST.
During this time Vodafone Global will be migrating their firewall cluster, in order to enhance platform stability and support future network requirements.
Start Date and time: 14/05/2026 00:00 BST
End Date and time: 14/05/2026 07:00 BST
Services affected: Vodafone Global - Within the service impact window, there will be up to 15 minutes of data unavailability for all new sessions using 20404 IMSI range across the world.
Customer action required: No customer action is required.
May 11, 18:08 BST
Completed -
The scheduled maintenance has been completed.
May 12, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 BST
Scheduled -
Vodafone Global will be carrying out essential maintenance between 12/05/2026 00:00 and 12/05/2026 07:00 BST.
During this time Vodafone Global will be migrating their firewall cluster, in order to enhance platform stability and support future network requirements.
Start Date and time: 12/05/2026 00:00 BST
End Date and time: 12/05/2026 07:00 BST
Services affected: Vodafone Global - From 00:30, there will be up to 30 minutes of data unavailability for all new sessions using 20404 IMSI range across the world.
Customer action required: No customer action is required.
May 11, 18:04 BST