Resolved -
This incident has been resolved.
Apr 14, 13:23 BST
Update -
We are continuing to monitor for any further issues.
Apr 14, 13:23 BST
Monitoring -
Priority:
Medium - Incident lowered to P3
Pelion Environment Area(s) Affected:
UK & EU
Summary:
Pelion engineering teams have moved our platform to our secondary instance, which is running successfully however we still expect delays to loading and data population. Provisioning is currently experiencing a partial outage.
We are currently monitoring performance data repopulation.
Apr 14, 11:40 BST
Update -
We are continuing to work on a fix for this issue.
Apr 14, 11:20 BST
Identified -
Priority:
High
Pelion Environment Area(s) Affected:
UK & EU
Summary:
Pelion engineering teams have moved our platform to our secondary instance, which is running successfully however we still expect delays to loading and data population. APIs are still unavailable in some cases. Statistics graphs are not populated in some cases.
Next update available at midday.
Apr 14, 10:52 BST
Update -
We are continuing to investigate this issue.
Apr 14, 10:03 BST
Investigating -
Status: Identified Incident
Service Impacted:
Pelion Platform EU
APIs
Priority:
High P2
Pelion Environment Area(s) Affected:
UK & EU
Summary:
Pelion Support teams identified an issue with the Pelion Platform EU, customers may see errors upon login although are likely to loading errors across services.
The Pelion portal is currently at a reduced service due to an internal database error.
Apr 14, 09:59 BST