Pelion Connectivity Management Status

Current Status.

Certificate expiration of the US API Server

Identified - Our US api.connectivity-us.pelion.com certificate has expired and we are in the process of replacing it. We will provide an update on this tomorrow (July 27). Most API actions can be accomplished by directly logging into the US pelion portal - https://connectivity-us.pelion.com/. Apologies for the inconvenience
Jul 26, 21:17 BST

Uptime over the past 90 days. View historical uptime.

Arm Private APN Operational

90 days ago

100.0 % uptime

Today

Infrastructure Operational

90 days ago

100.0 % uptime

Today

Austin Datacentre Operational

90 days ago

100.0 % uptime

Today

Edinburgh Datacentre Operational

90 days ago

100.0 % uptime

Today

London Datacentre Operational

90 days ago

100.0 % uptime

Today

Manchester Datacentre Operational

90 days ago

100.0 % uptime

Today

Miami Datacentre Operational

90 days ago

100.0 % uptime

Today

RADIUS Operational

90 days ago

100.0 % uptime

Today

VPN Technology Operational

90 days ago

100.0 % uptime

Today

DINA Operational

90 days ago

100.0 % uptime

Today

London IPSecs Operational

90 days ago

100.0 % uptime

Today

Manchester IPSecs Operational

90 days ago

100.0 % uptime

Today

OpenVPN Operational

90 days ago

100.0 % uptime

Today

Mobile Operators Operational

90 days ago

99.96 % uptime

Today

Arm Global Roaming Operational

90 days ago

100.0 % uptime

Today

EE Operational

90 days ago

100.0 % uptime

Today

O2 Operational

90 days ago

100.0 % uptime

Today

Tele2 Operational

90 days ago

99.64 % uptime

Today

Telefonica Global Operational

90 days ago

100.0 % uptime

Today

Three IRE Operational

90 days ago

100.0 % uptime

Today

Three UK Operational

90 days ago

100.0 % uptime

Today

Vodafone Operational

90 days ago

100.0 % uptime

Today

Vodafone Global Operational

90 days ago

100.0 % uptime

Today

Iridium Operational

90 days ago

100.0 % uptime

Today

Telus Operational

90 days ago

100.0 % uptime

Today

Services Operational

90 days ago

100.0 % uptime

Today

Customer Phone line Operational

90 days ago

100.0 % uptime

Today

Internal Support Systems Operational

90 days ago

100.0 % uptime

Today

Statuspage Operational

90 days ago

100.0 % uptime

Today

Support Ticketing Operational

90 days ago

100.0 % uptime

Today

Pelion Operational

90 days ago

99.94 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Automation Engine Operational

90 days ago

100.0 % uptime

Today

Help.iot-x.com Operational

90 days ago

99.52 % uptime

Today

LoRa Operational

90 days ago

100.0 % uptime

Today

Pelion Platform Operational

90 days ago

100.0 % uptime

Today

Remote SIM Provisioning Operational

90 days ago

100.0 % uptime

Today

SMS Gateway Operational

90 days ago

100.0 % uptime

Today

Pelion US Platform Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Notification of planned works - JT/Pelion Global Roaming SIM's (Works 2/3) Jul 27, 22:00 - Jul 28, 05:00 BST

Summary of work:

We will be carrying out essential maintenance on July 27, 2021 between 10:00 PM BST and 5:00 AM BST.

During this time JT plans to upgrade software on their HLR. No customer impact is expected.

Services affected: Global roaming SIMs

Customer action required: No customer actions required
Posted on Jul 19, 17:23 BST

Notification of planned works - JT/Pelion Global Roaming SIM's (Works 3/3) Jul 28, 22:00 - Jul 29, 05:00 BST

Summary of work:

We will be carrying out essential maintenance on July 28, 2021 between 10:00 PM BST and 5:00 AM BST.

During this time JT plans to upgrade software on their HLR. No customer impact is expected.

Services affected: Global roaming SIMs

Customer action required: No customer actions required
Posted on Jul 19, 17:23 BST

Past Incidents

Jul 27, 2021

Notification of planned works - JT/Pelion Global Roaming SIM's (Works 1/3)

Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:01 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on July 27, 2021 between 12:00 AM BST and 3:00 AM BST.

During this time JT plans to upgrade software on their HLR. No customer impact is expected.

Services affected: Global roaming SIMs

Customer action required: No customer actions required
Jul 19, 17:23 BST

Jul 26, 2021

Unresolved incident: Certificate expiration of the US API Server.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Notification of planned works - Three UK

Completed - The scheduled maintenance has been completed.
Jul 23, 12:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on 23/07/2021 between 09:00 and 12:00.

During this time we will be performing some essential maintenance on our integration with Three UK related to the recent datacentre works.
During this time subscribers on Three UK may reconnect within the change window.

Start Date and time: 23/07/2021 09:00

End Date and time: 23/07/2021 12:00

Services affected: Three UK

Customer action required: No customer action is required.
Jul 22, 10:22 BST

Jul 22, 2021

Notification of planned works - Datacentre Maintenance (Change of Date)

Completed - The scheduled maintenance has been completed.
Jul 22, 19:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:01 BST

Scheduled - We will be carrying out essential maintenance on 22/07/2021 between 18:00 and 19:00

During this time we will be performing a routine test of our datacentre cross site link failover.
Customers may notice a small loss of connectivity or a disconnect/reconnect session to their subscribers when we migrate the cross site link. Customers with IPSec might be impacted but should reconnect automatically.
Jul 21, 17:16 BST

Notification of planned works - JT/Pelion Global Roaming SIM's

Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:00 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on 22/07/21 between 17:00 and 18:00.

During this time we will be performing a routine migration of our JT/Pelion Global Roaming SIM's operator traffic between our two data centre sites.
Subscribers may reconnect during the change window.

Location: Manchester and London

Start Date and time: 22/07/21 17:00

End Date and time: 22/07/21 18:00

Services affected: JT/Pelion Global Roaming

Customer action required: No customer action is required.
Jul 21, 14:08 BST

Jul 21, 2021

Notification of planned works - Routine updates to our BGP config on UK H3G APN

Completed - The scheduled maintenance has been completed.
Jul 21, 20:01 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 17:22 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 17:00 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on July 21, 2021 between 5:00 PM BST and 8:00 PM BST.

During this time we will be updating our BGP configs on UK H3G to our test LNS service. Some subscribers may disconnect and reconnect within the change window.

Services affected: Three UK

Customer action required: None
Jul 19, 17:40 BST

Notification of planned works - Datacentre Maintenance (cancelled)

Completed - Please note this maintenance has been cancelled and will be re-scheduled.
A new Maintenance notification will be issued.
Jul 21, 17:13 BST

Update - Please note change of date and time.
Jul 21, 17:11 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 17:00 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on 22/07/2021 between 18:00 and 19:00

During this time we will be performing a routine test of our datacentre cross site link failover.
Customers may notice a small loss of connectivity or a disconnect/reconnect session to their subscribers when we migrate the cross site link. Customers with IPSec might be impacted but should reconnect automatically.

Customer action required: No customer action is required
Jul 19, 17:49 BST

H3G UK Alert - Possible Data Degradation Affecting 3G & 4G

Resolved - This incident has been resolved by Three UK.
Jul 21, 14:57 BST

Identified - We have been informed by Three UK that some subscribers may be having issues connecting to the internet.
While we do not use the services affected by Three UK and manage our own internet break out, this may not have an effect on our network.
We will continue to monitor this closely and provide any updates we receive from Three UK.
Jul 21, 11:39 BST

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

Notification of planned works - Three UK

Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 BST

Update - Please note, we are extending this maintenance period to 20:00
Jul 14, 17:48 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:04 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on 14/07/2021 between 17:00 and 18:00.

During this time we will be performing routine maintenance to address a routing issue on one of our Three UK servers. We expect any impact to subscribers to be quite low, however some subscribers may disconnect and reconnect during the change window.

Start Date and time: 14/07/2021 17:00

End Date and time: 14/07/2021 20:00

Services affected: Three UK

Customer action required: No customer action is required.
Jul 13, 16:49 BST

Notification of planned works - Datacentre Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 18:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:02 BST

Scheduled - Summary of work:

We will be carrying out essential maintenance on 14/07/2021 between 17:00 and 18:00.

During this time we will be performing a routine test of our datacentre cross site link failover.
Customers may notice a small loss of connectivity or a disconnect/reconnect session to their subscribers when we migrate the cross site link.
This will impact all network operators and it will likely impact IPsec connectivity across both sites with a reconnected session.

Location: London and Manchester

Start Date and time: 14/07/2021 17:00

End Date and time: 14/07/2021 18:00

Services affected: All Network Operators, IPsec across both sites, OpenVPN

Customer action required: No customer action is required
Jul 12, 17:06 BST

Jul 13, 2021

No incidents reported.

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