Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.98 % uptime
Today
London Datacentre Operational
90 days ago
99.9 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.99 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
99.99 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Essential Maintenance - Manchester Datacenter Dec 9, 2025 17:00-21:00 GMT

Scheduled - We will be carrying out essential maintenance on 09/12/2025 between 17:00 and 21:00 UTC.

During this time we will be performing essential updates to the outbound internet and operator paths in the Manchester datacenter in order to mitigate performance issues.
During this time customers with devices on EE/BT, Three Ireland and Three UK may see devices disconnect/lose connection within the maintenance window. This is expected, and devices should automatically reconnect, any downtime will be kept to an essential minimum time.

Location:
Manchester DC

Start Date and time:
09/12/2025 17:00 UTC

End Date and time:
09/12/2025 21:00 UTC

Services affected:
EE/BT, Three Ireland and Three UK customers may see devices disconnect/lose connection within the maintenance window.
This is expected, and devices should automatically reconnect, any downtime will be kept to an essential minimum time.

Customer action required:
No customer action is required.
Dec 09, 2025 - 14:53 GMT

Notification of planned works - Vodafone UK Roaming Dec 11, 2025 23:00 - Dec 12, 2025 02:30 GMT

Vodafone UK will be carrying out essential maintenance between 11/12/2025 23:00 and 12/12/2025 02:30 UTC.

During this time Vodafone UK has scheduled roaming resilience failover testing, which is following previous roaming incidents from 26th and 27th October.
Vodafone UK and IoT teams will operate under a full hyper-care framework, ensuring continuous monitoring and the availability of all necessary technical resources throughout the process.

No impact is expected during the test, however during the failover process there may be two service affecting windows of a max 5 minutes whilst traffic reconverges.

Start Date and time:
11/12/2025 23:00 UTC

End Date and time:
12/12/2025 02:30 UTC

Services affected:
Roaming operator subscribers roaming on Vodafone UK.

Customer action required:
Customers should steer their devices to an alternative UK provider, if they do not wish to experience any impact.
Posted on Dec 05, 2025 - 17:30 GMT

Pelion Winter Change Freeze Period 12th December 2025 to 4th January 2025 Dec 12, 2025 00:00 - Jan 5, 2026 00:00 GMT

Please be aware that Pelion will be observing a Change Freeze between 12th December 2025 00:00 UTC and 04th January 2025 00:00

Changes to our core network, APN, Pelion platform and VPN technologies will be suspended for the period of the freeze.

In the event of a service incident, Pelion will continue to resolve issues as normal, and these may require emergency changes.

If customers require changes during this window, these must be pre-approved and may be declined if there is a significant risk to service.
Posted on Dec 08, 2025 - 14:15 GMT
Dec 9, 2025
Notification of planned works - Vodafone UK
Completed - This maintenance has been cancelled and will be rescheduled for a later date.
Dec 9, 13:26 GMT
Scheduled - We will be carrying out essential maintenance on 09/12/2025 between 17:00 and 23:00 UTC.

During this time we will be migrating the data traffic for our Vodafone UK operator to new core routers and infrastructure.
Customer devices may disconnect and reconnect during the maintenance window.

Start Date and time:
09/12/2025 17:00 UTC

End Date and time:
09/12/2025 23:00 UTC

Services affected:
Vodafone UK.
Customer devices may disconnect and reconnect during the maintenance window.

Customer action required:
No customer action is required.
Dec 5, 17:01 GMT
Notification of planned works - Austin Datacenter
Completed - The scheduled maintenance has been completed.
Dec 9, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 09/12/2025 between 08:00 and 12:00 UTC.

During this time we will be moving the data traffic path from the current internet provider to an alternative internet provider.
During this time devices may disconnect and reconnect as the data path moves.

Start Date and time:
09/12/2025 08:00 UTC / 02:00 Central

End Date and time:
09/12/2025 12:00 UTC / 06:00 Central

Services affected:
Austin Datacenter.
Telus subscribers may disconnect and reconnect.

Customer action required:
No customer action is required.
Dec 5, 16:48 GMT
Dec 8, 2025
Essential Maintenance - Three Ireland/Three UK
Completed - The scheduled maintenance has been completed.
Dec 8, 20:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 18:30 GMT
Scheduled - We will be carrying out essential maintenance on 08/12/2025 between 18:30 and 19:30 UTC.

During this time we will be migrating Three Ireland and Three UK SIM Subscriber traffic between resilient nodes.

Three Ireland and Three UK SIM subscribers may disconnect and reconnect within the maintenance window.

Start Date and time:
08/12/2025 18:30 UTC

End Date and time:
08/12/2025 19:30 UTC

Services affected:
Three Ireland and Three UK SIM subscribers may disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Dec 8, 18:27 GMT
Notification of planned works - Pelion Platform EU
Completed - The scheduled maintenance has been completed.
Dec 8, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 GMT
Scheduled - We will be carrying out essential maintenance on 08/12/2025 between 19:00 and 19:30 UTC.

During this time we will be updating the Pelion Platform EU.
During the maintenance window the Pelion Platform may not be reachable.
Customers are advised to retry following the maintenance window.

Start Date and time:
08/12/2025 19:00 UTC

End Date and time:
08/12/2025 19:30 UTC

Services affected:
Pelion Platform EU may be unreachable during the maintenance window.

Customer action required:
No customer action is required.
Dec 5, 16:18 GMT
Essential Maintenance - EE/BT
Completed - The scheduled maintenance has been completed.
Dec 8, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 08/12/2025 between 17:00 and 18:00 UTC.

During this time we will be migrating EE/BT SIM Subscriber traffic from our Manchester to London datacentres.
EE/BT SIM subscribers may disconnect and reconnect within the maintenance window.

Start Date and time:
08/12/2025 17:00 UTC

End Date and time:
08/12/2025 18:00 UTC

Services affected:
EE/BT SIM subscribers may disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Dec 8, 16:50 GMT
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Pelion // Three Ireland - Degraded Performance
Resolved - Pelion engineering teams are now seeing an improvement with Three Ireland performance
Dec 5, 16:52 GMT
Monitoring - Status:
Incident Update

Pelion engineering teams have identified and mitigated the issue and are currently monitoring. We believe there may be degradation roaming to EE through Three Ireland and are working with the supplier.
Dec 5, 12:48 GMT
Identified - Status:
Incident Update

Pelion Support & engineering teams are continuing to work through the reported issues.
Pelion engineering teams are working on mitigation attempts.

We will provide another update soon and we apologise for any inconvenience.
Dec 5, 11:27 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Three Ireland

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion Support teams are currently investigating issues with Three Ireland which may have an impact on your service.

Update:
Pelion engineers are investigating the reported issues.

We will provide an update shortly and we apologise for any inconvenience.
Dec 5, 10:00 GMT
Dec 4, 2025
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 GMT
Update - Please be advised we have had to extend this maintenance period by 1 additional hour.

We expect all works to be completed by 23:00 UTC.
Dec 4, 21:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 GMT
Scheduled - We will be carrying out essential maintenance on 04/12/2025 between 18:00 and 22:00 UTC.

During this time we will be migrating our Three Ireland data on to our new core routers. This is part of ongoing improvement works.

Start Date and time:
04/12/2025 18:00 UTC

End Date and time:
04/12/2025 22:00 UTC

Services affected:
Three Ireland subscriber traffic should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 28, 16:08 GMT
Dec 3, 2025
Notification of planned works - Vodafone UK
Completed - The scheduled maintenance has been completed.
Dec 3, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 13:00 GMT
Scheduled - We will be carrying out essential maintenance on 03/12/2025 between 13:00 and 15:00 UTC.

During this time we will be performing essential updates to our Radius integration with Vodafone UK.

Start Date and time:
03/12/2025 13:00 UTC

End Date and time:
03/12/2025 15:00 UTC

Services affected:
No impact to service is expected, however Vodafone UK subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 28, 16:03 GMT
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Pelion // EE/BT - Intermittent Connectivity Issues
Resolved - Status:
Resolved

We would like to inform you that following a period of monitoring, this incident is resolved.

We apologise for any inconvenience.
Nov 28, 15:27 GMT
Monitoring - Status:
Monitoring

The connectivity issue looks to have stabilised.
We are working with EE/BT to continue monitoring and to understand the root cause of the issue.

Customers may have to reboot/power cycle their devices in the first instance.

We apologise for any inconvenience.
Nov 28, 11:40 GMT
Investigating - Status: Investigating Incident

Service Impacted:
EE/BT

Priority:
High

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams are currently investigating issues with EE/BT which may have an impact on your service.
We have identified from monitoring that Pelion are experiencing intermittent connectivity back into EE/BT's core network.

Pelion subscribers with EE/BT SIMs may see intermittent connectivity issues.

Update:
Pelion support and engineering are investigating and we have also engaged BT to investigate.


We will provide an update shortly and we apologise for any inconvenience.
Nov 28, 10:57 GMT
Nov 27, 2025
Notification of planned works - EE/BT
Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 27/011/2025 between 17:00 and 21:00 UTC.

During this time we will be performing essential upgrades and migrating EE/BT subscriber traffic to our new core routers.

Start Date and time:
27/11/2025 17:00 UTC

End Date and time:
27/11/2025 21:00 UTC

Services affected:
Impact should be minimal as all work will be carried out on the offline node before migrating traffic. There may be a brief reconnection event for EE/BT subscribers as the managed migration of subscriber traffic takes place.

Customer action required:
No customer action is required, however we would ask customers to monitor their EE/BT subscriber estate and to contact Pelion Technical Support if you experience any issues.
Nov 21, 17:57 GMT
Nov 26, 2025
Pelion // Vodafone UK - Authentication issues
Resolved - Status:
Resolved

We would like to inform you that following a period of monitoring this incident has now been resolved.

Customer action required:
Customers may have to reboot/power cycle devices in the first instance if devices do not automatically reconnect.

We apologise for any inconvenience.
Nov 26, 11:32 GMT
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.

Customer action required:
Customers may have to reboot/power cycle devices in the first instance.

We apologise for any inconvenience.
Nov 26, 09:51 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Vodafone UK

Priority:
High

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams are currently investigating issues with Vodafone UK which may have an impact on your service.
We have identified from monitoring that customers using the Vodafone UK operator may be experiencing issues with authenticating on the network and devices may be unable to connect.

Update:
Pelion engineers are working on investigating this issue.


We will provide an update shortly and we apologise for any inconvenience.
Nov 26, 09:36 GMT
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance on 26/11/2025 between 00:00 and 07:00 UTC.

During this time Three Ireland will be performing essential network resiliency testing.

Start Date and time:
26/11/2025 00:00 UTC

End Date and time:
26/11/2025 07:00 UTC

Services affected:
Three Ireland have advised that there will be 2 brief drops in connectivity as traffic is failed over to a resilient node and failed back between 02:00 and 06:30 UTC Wed 26th November.

Customer action required:
No customer action is required.
Nov 21, 17:53 GMT
Nov 25, 2025
Notification of planned works - Vodafone UK
Completed - The scheduled maintenance has been completed.
Nov 25, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 25/11/2025 between 17:00 and 19:00 UTC.

During this time we will be performing essential updates to our Radius integration with Vodafone UK.

Start Date and time:
25/11/2025 17:00 UTC

End Date and time:
25/11/2025 19:00 UTC

Services affected:
No impact to service is expected, however Vodafone UK subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 21, 17:47 GMT
Notification of planned works - Vodafone Global
Completed - The scheduled maintenance has been completed.
Nov 25, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 25/11/2025 between 17:00 and 18:30 UTC.

During this time Vodafone Global and Pelion will be performing upgrades to the geo-resiliency of our Radius integration to this operator.

Start Date and time:
25/11/2025 17:00 UTC

End Date and time:
25/11/2025 18:30 UTC

Services affected:
There is minimal impact expected, however, Vodafone Global subscribers may experience a short delay in new session attaches for a brief moment during the maintenance period.

Customer action required:
No customer action is required.
Nov 21, 17:43 GMT
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