Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.99 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
99.99 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Pelion Global Roaming SIM Jan 20, 2026 16:00-18:00 GMT

We will be carrying out essential maintenance on 20/01/2026 between 16:00 and 18:00 UTC.

During this time we will be upgrading our link to our Pelion Global Roaming provider.

Location:
UK

Start Date and time:
20/01/2026 16:00 UTC

End Date and time:
20/01/2026 18:00 UTC

Services affected:
Pelion Global Roaming (JT) subscribers are considered as at-risk during the maintenance period. It is possible that a reconnection event may be experienced.

Customer action required:
No customer action is required.
Posted on Jan 16, 2026 - 17:59 GMT

Notification of planned works - Manchester Data Centre Jan 20, 2026 17:00-23:00 GMT

We will be carrying out essential maintenance on 20/01/2026 between 17:00 and 23:00 UTC.

During this time we will be carrying out upgrades to our internet redundancy links in our Manchester data centre.

Location:
UK

Start Date and time:
20/01/2026 17:00 UTC

End Date and time:
20/01/2026 23:00 UTC

Services affected:
Mobile operator traffic routing via our Manchester data centre may experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Posted on Jan 16, 2026 - 18:04 GMT

Notification of planned works - Three UK Jan 22, 2026 17:00-19:00 GMT

We will be carrying out essential maintenance on 22/01/2026 between 17:00 and 19:00 UTC.

During this time we will be carrying out OS updates for our Three UK RADIUS nodes at our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
22/01/2026 17:00 UTC

End Date and time:
22/01/2026 19:00 UTC

Services affected:
During this change approximately 30% of connected Three UK subscribers could be at risk of experiencing a brief reconnection event as a managed failover is performed between nodes.

Customer action required:
No customer action is required.
Posted on Jan 16, 2026 - 18:12 GMT
Jan 19, 2026

No incidents reported today.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Emergency Maintenance - US Internet Feed Failover
Completed - The scheduled maintenance has been completed.
Jan 16, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 16/01/2026 between 02:00 and 06:00 CT (08:00 - 12:00 UTC).

Pelion received notice of an Emergency Maintenance event from our primary ISP in Austin, TX. To mitigate impact that this could cause, we are scheduling our own emergency maintenance ahead of this to perform a managed failover on to a backup provider link.

Location:
Austin, TX. USA.

Start Date and time:
16/01/2026 02:00 CT (08:00 UTC)

End Date and time:
16/01/2026 06:00 CT (12:00 UTC)

Services affected:
No impact is expected, however, TELUS subscriber traffic is at risk of a reconnection event as the link failover is performed.

Customer action required:
No customer action is required.
Jan 15, 18:19 GMT
Jan 15, 2026
Notification of planned works - Three UK
Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 15/01/2026 between 17:00 and 19:00 UTC.

During this time we will be carrying out OS updates for our Three UK RADIUS nodes at our London data centre.

Location:
London, UK.

Start Date and time:
15/01/2026 17:00 UTC

End Date and time:
15/01/2026 19:00 UTC

Services affected:
During this change approximately 30% of connected Three UK subscribers could be at risk of experiencing a brief reconnection event as a managed failover is performed between nodes.

Customer action required:
No customer action is required.
Jan 9, 17:41 GMT
Jan 14, 2026
Notification of Planned Works - O2 UK
Completed - The scheduled maintenance has been completed.
Jan 14, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 GMT
Scheduled - O2 UK will be carrying out essential maintenance on 14/01/2026 between 14:00 and 17:00 UTC.

During this time O2 UK will be performing essential maintenance on their back-end nodes. Customers may see their sessions reconnect.

In most cases devices should automatically reconnect. If any issues are encountered it is possible that the customer may need to manually re-connect individual devices, dependent on individual device configuration/software.
Jan 12, 19:40 GMT
Jan 13, 2026
Notification of planned works - Manchester Data Centre
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 19:00 GMT
Scheduled - We will be carrying out essential maintenance on 13/01/2026 between 19:00 and 23:00 UTC.

During this time we will be carrying out essential upgrades in our Manchester data centre, this involves the upgrade works of adding an additional internet redundancy link and Core Router upgrades directly related to our Three Ireland network operator.

Location:
Manchester, UK.

Start Date and time:
13/01/2026 19:00 UTC

End Date and time:
13/01/2026 23:00 UTC

Services affected:
Subscriber operator traffic routing via Manchester may experience a brief reconnection event during the upgrade works.

Customer action required:
No customer action is required.
Jan 9, 17:37 GMT
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Essential Maintenance - EE/BT & Three UK
Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 GMT
Update - This maintenance has been extended to 17:00 UTC.
Jan 7, 15:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:00 GMT
Scheduled - We will be carrying out essential maintenance on 07/01/2026 between 15:00 and 17:00 UTC.

During this time we will be performing an essential routine failover in the Manchester Datacenter to implement performance improvements.
EE/BT and Three UK subscribers may disconnect and reconnect momentarily within the maintenance window.

Location:
Manchester DC, UK.

Start Date and time:
07/01/2026 15:00 UTC

End Date and time:
07/01/2026 17:00 UTC

Services affected:
Manchester DC.
EE/BT and Three UK subscribers may disconnect and reconnect momentarily within the maintenance window.

Customer action required:
No customer action is required.
Jan 7, 14:11 GMT
Jan 6, 2026
Pelion // Three UK Degradation
Resolved - The Pelion SRE team has found and mitigated the issue. Service will resume as usual.
Jan 6, 18:20 GMT
Investigating - Pelion Teams are currently investigating degradation connecting with Three UK in one of our sites. Connectivity is still possible from our backup site, although customers may experience reconnections and momentary loss of service.
Jan 6, 17:51 GMT
Jan 5, 2026
Pelion Winter Change Freeze Period 12th December 2025 to 4th January 2025
Completed - The scheduled maintenance has been completed.
Jan 5, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 GMT
Scheduled - Please be aware that Pelion will be observing a Change Freeze between 12th December 2025 00:00 UTC and 04th January 2025 00:00

Changes to our core network, APN, Pelion platform and VPN technologies will be suspended for the period of the freeze.

In the event of a service incident, Pelion will continue to resolve issues as normal, and these may require emergency changes.

If customers require changes during this window, these must be pre-approved and may be declined if there is a significant risk to service.
Dec 8, 14:15 GMT
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