Current Status.

All Systems Operational

Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.88 % uptime
Today
Austin Datacentre Operational
90 days ago
99.43 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.95 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.71 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.96 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.91 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.95 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Notification of planned works - Pelion US Data Centre Migration May 27, 2025 09:00 - Jun 6, 2025 17:00 BST

We'll be carrying out planned works as we migrate our secondary data centre from Miami to our new facility in Las Vegas. This upgrade is part of our ongoing efforts to improve the resilience and performance of our services.

Location:
USA

Start Date and time:
27/05/2025 09:00 BST (03:00 CT)

End Date and time:
06/06/2025 17:00 BST (11:00 CT)

What to Expect:
During the maintenance window, services currently hosted in Miami may experience one or more brief reconnection events. To minimise disruption, traffic will be automatically rerouted via our Austin data centre while the work is underway.

The potential impact times during each day are between 09:00 - 13:00 BST (03:00 - 07:00 CT)

Services affected:
Whilst Pelion will take all precautionary efforts to move any traffic to Austin before the changes, there is still some services that would be considered as at risk.

Telus subscriber traffic is at risk of a reconnection event during the impact times on each day.
Customer VPNs that have secondary tunnels that terminate in Miami may see a reconnection event during the impact times on each day.

Customer action required:
No action is needed on your part. Everything will be handled by our team. However, if you notice any extended issues during this time, please reach out to our technical support team — we're here to help.

Posted on May 05, 2025 - 15:24 BST
May 14, 2025
Resolved - Tele2 have informed us that this incident has now been fully resolved.
May 14, 19:06 BST
Investigating - Status: Investigating Incident

Service Impacted:
Tele2 subscribers minor degradation in 4G services

Priority:
Medium

Pelion Environment Area(s) Affected:
UK / US

Summary:

Pelion Support teams are currently investigating issues with Tele2 4G degradation which may have an impact on your service.
Tele2 have notified Pelion that subscribers are experiencing a minor degradation in 4G/LTE services. Some users may need multiple attempts to authenticate into 4G roaming networks. However, once successfully registered, 4G sessions are established without issues. Additionally, approximately 10% of VoLTE-capable devices may experience registration failures, potentially affecting voice over LTE services.

Other services - including voice, SMS, and 2G/3G data - remain unaffected.

Update:

Support teams have assessed and believe the impact to be low at this time.

We will provide an update shortly and we apologise for any inconvenience.

May 14, 16:50 BST
May 13, 2025
Completed - The scheduled maintenance has been completed.
May 13, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 13/05/2025 between 08:00 and 12:00 UTC (02:00 - 06:00 CT)

During this time we will be carrying out essential maintenance to move Radius and platform services between ISPs at our Austin data centre.

Start Date and time:
13/05/2025 08:00 BST (02:00 CT)

End Date and time:
13/05/2025 12:00 BST (06:00 CT)

Services affected:
The Pelion US platform will be unavailable for approximately 10 minutes during the maintenance period.

Telus subscribers creating new sessions are at-risk of disruption at the beginning of the maintenance period. Existing sessions are not impacted.

Customer action required:
No customer action is required.

May 12, 17:56 BST
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Resolved - After a period of monitoring we can confirm that all services were restored and have been stable.
May 9, 00:06 BST
Monitoring - Pelion and Telus have applied mitigation measures to restore Telus subscriber traffic.

We will continue to monitor for stability.

May 8, 19:05 BST
Update - Pelion support and engineering teams remain on a bridge call with Telus and we have observed some restoration of Telus subscriber traffic recently, most significantly since approx. 18:00 BST (12:00 CT).

We are continuing to work with the mobile network to improve stability and to mitigate any further issues.

We will provide a further update shortly.

May 8, 18:18 BST
Update - Pelion support and engineering teams are continuing to troubleshoot issues at our Austin data centre.

The previous issues with the providers fiber break has been resolved and most services have been restored, however at this time we are still experiencing 1 way data transit on Telus subscribers. We are currently engaging with the mobile network .

We will provide a further update shortly.

May 8, 16:45 BST
Update - Pelion Support & engineering teams continue to expedite further mitigations.

Pelion teams are engaged on calls with our data centre partner, and with Telus to address the issues.

Currently radius is being successfully services in our secondary sites, however there is still some impact to Telus subscriber traffic.

We will provide a further update shortly.

May 8, 14:47 BST
Update - Status:
Incident Update

Pelion Support & engineering teams continue to work on bringing up the new resilient link to try to mitigate the problem further.

The Pelion US platform is available for customers to use.

Single sited Austin IPsec VPNs will still be impacted.

Telus traffic is still being served from our Miami datacentre. Any customers who are still experiencing issues with Telus connectivity and do not have an IPsec VPN to Austin should attempt power cycles/reboots in the first instance.

The original issue with our DC provider is still ongoing, and the fibre provider is attempting to restore service but no expected time to resolution is known for the original issue.

We apologise for any inconvenience and we will provide further updates as they become available.

May 8, 12:17 BST
Update - Status:
Incident Update

Pelion engineering teams have accelerated a planned upgrade and have failed traffic to a new resilent link.

This has restored service to the Pelion US platform.

Pelion engineering teams are working on the cross site communications between Austin and Miami, so this may still be impacting Single sited IPsec VPNs as Telus traffic is currently in Miami.

The original issue with our DC provider is still ongoing but we are working on further mitigating the problem.

We apologise for any inconvenience and we will provide further updates as they become available.

May 8, 09:24 BST
Update - Status:
Incident Update

The Fibre provider has identified there is a Fibre break.
The source of this has been identified and repairs are beginning.
Unfortunately, no expected time to resolution is currently known.

We are continuing to work with our provider on this issue and will provide further updates when they are known.

We apologise for any inconvenience.

May 8, 08:20 BST
Update - Status:
Incident Update

The DC provider's field engineer has determined there is an issue with the fibre connections in Austin.
The DC providers fibre vendor is currently investigating the issue.

We apologise for any inconvenience.

May 8, 06:02 BST
Update - Status:
Incident Update

The DC provider has dispatched a field engineer to site.
The DC provider are continuing to investigate the issue.

We will provide further updates as soon as more information is available.

We apologise for any inconvenience.

May 8, 03:23 BST
Identified - Status:
Incident Update:

Austin outbound internet is currently impacted.
Pelion has engaged our datacentre provider who are currently investigating the issue on their end.

Telus traffic has failed over and is being served by our Miami DC.
Single sited Austin IPsec VPNs & the Pelion US platform will still be impacted.

We are continuing to work with our DC provider on resolving this issue.

We apologise for any inconvenience.

May 8, 02:23 BST
Investigating - Status: Investigating Incident

Service Impacted:
Austin DC

Priority:
High

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with the Austin DC which may have an impact on your service.
We have identified from monitoring that we are seeing connection issues/outbound internet issue with the Austin DC.
This will be impacting the PCM US platform, single sited Austin IPsec VPN and Telus connectivity.

Update:
Pelion support teams are currently investigating the issues.


We will provide an update shortly and we apologise for any inconvenience.

May 8, 00:41 BST
May 8, 2025
Completed - This maintenance was cancelled and will be rescheduled at a later date.
May 8, 09:58 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 08/05/2025 between 08:00 and 10:00 BST (02:00 - 04:00 CT).

During this time Pelion and Telus will be carrying out a joint testing session across our links with Telus.

Location:
North America

Start Date and time:
08/05/2025 08:00 BST (02:00 CT)

End Date and time:
08/05/2025 10:00 BST (04:00 CT)

Services affected:
During the planned maintenance period, Telus subscribers are at risk of a reconnection event.

Customer action required:
No customer action is required.

May 7, 16:46 BST
May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 07/05/2025 between 09:00 and 12:00 BST.

During this time we will be implementing upgrades to our US platform to improve resiliency and ensure maximum platform uptime.

Start Date and time:
07/05/2025 09:00 BST (03:00 CT)

End Date and time:
07/05/2025 09:00 BST (06:00 CT)

Services affected:
The Pelion US platform will be unavailable for a short period during the planned maintenance as the upgrades are completed.

Customer action required:
No customer actions is required.

May 2, 14:29 BST
Completed - The scheduled maintenance has been completed.
May 7, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 06/05/2025 between 22:00 and 07:00 BST.

During this time Three Ireland will be replacing a network switch within their infrastructure.

Start Date and time:
06/05/2025 22:00 BST

End Date and time:
07/05/2025 07:00 BST

Services affected:
No impact is expected, however we would consider Three Ireland subscribers as at risk of a reconnection event during the specified maintenance window.

Customer action required:
No customer action is required.

May 2, 14:21 BST
May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 BST
Scheduled - Virgin Media / O2UK will be carrying out essential maintenance between 05/05/2025 and 06/05/2025.

During this time Virgin Media / O2UK will be upgrading a legacy back-end node in their infrastructure.

Start Date and time:
05/05/2025 20:00 BST

End Date and time:
06/05/2025 17:00 BST

Services affected:
Virgin Media / O2UK subscribers are at risk of a reconnection event during the maintenance period, the operator expects any impacted devices to automatically reconnect on the alternative node.

Customer action required:
No customer action is required.

May 2, 14:15 BST
May 5, 2025
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
Completed - The scheduled maintenance has been completed.
Apr 30, 11:00 BST
Update - This maintenance has been extended by 1 hour to 11:00 UTC+1.
Apr 30, 09:42 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 30/04/2025 between 08:00 and 11:00 UTC+1.

We will be performing essential upgrades in collaboration with Telus to enhance the VPN connection between our organizations. These improvements are aimed at increasing stability and addressing recent service incidents experienced on the Telus network.

We appreciate your understanding as we work to improve the reliability and performance of our services.

Start Date and time:
30/04/2025 08:00 UTC+1

End Date and time:
30/04/2025 11:00 UTC+1

Services affected:
Telus subscribers will experience a reconnection event during the specified maintenance period as upgrades are implemented.

Customer action required:
No customer action is required.

Apr 29, 16:17 BST