Current Status.
All Systems Operational
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.83 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be carrying out essential maintenance on 23/05/2022 between 17:00 and 19:00.

During this time we will be migrating our current London datacentre Internet link provider to a new one, increasing our capacity in London.

Location: London datacentre.

Services affected: Vodafone subscribers and single site IPsec's hosted in London.

Customer action required: Customers may notice their Vodafone SIMs reconnect and single site IPsec's may lose connection. IPsec's should attempt to reconnect automatically, however if they don't, please contact our support team for further assistance.

Posted on May 18, 16:08 BST
Please be advised that T-Mobile are retiring their 3G(UMTS) network on 1st July 2022. This will only affect our customers who roam onto T-Mobile’s 3G service in North America via our Pelion Global Roaming and Telus services. As T-Mobile work to transform their network coverage to provide 5G services, normal service will continue via 4G coverage, where available.

If you have any further questions regarding this notice, please reach out to your Account Manager or our Technical Support Team.



The Pelion Team

Posted on May 13, 14:25 BST
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 18/05/2022 between 17:00 and 24:00.

During this time we will be performing scheduled upgrades to core network equipment software within our Manchester Datacentre to improve stability and security to our services.

Location: Manchester

Services affected: None

Customer action required: None. No customer impact expected.

May 16, 15:46 BST
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 18/05/2022 between 17:00 and 19:00.

During this time we will be converting our Manchester Datacentre controlled IP addressing to Pelion controlled IP addressing.

Location: Manchester

Services affected: Tele2 subscribers.

Customer action required: During this maintenance window new sessions may experience multiple authentication attempts and existing sessions should see little to no impact during this time. A device reboot may be required if your device does not have any active device retry policies.

May 16, 15:39 BST
Completed - The scheduled maintenance has been completed.
May 18, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 18/05/2022 between 17:00 and 18:00.

During this time we will be releasing planned upgrades to our UK/EU Pelion platform.

Services affected: UK/EU Platform

Customer action required: During this maintenance window, customers may be forcefully logged out of the platform. Please wait until the maintenance is completed before logging in again.

May 16, 15:19 BST
Completed - The scheduled maintenance has been completed.
May 18, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 17/05/2022 between 17:00 and 24:00.

During this time we will be performing scheduled upgrades to core network equipment within our Manchester Datacentre.

Location: Manchester Datacentre

Services affected: None.

Customer action required: None. No customer impact expected.

May 16, 15:11 BST
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:30 BST
Scheduled - Vodafone Global IoT will be carrying out maintenance work to upgrade their Geo-cluster between Schiphol (SPL) and Eindhoven (EHV) to a new firmware.

All IoT customers that have SIMs roaming under Vodafone Ziggo will experience up to 10 minutes of data unavailability for both new and ongoing sessions, ongoing sessions will also be dropped.

Service Impact Start Time
May 11, 23:55 UTC

Service Impact End Time
May 12, 00:05 UTC

We apologize for the inconvenience.

May 3, 17:15 BST
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 9, 15:05 BST
Update - We will be undergoing scheduled maintenance during this time.
May 9, 15:04 BST
Scheduled - We will be carrying out maintenance on 11/05/2022 between 17:00 and 19:00 BST.

During this time we will be testing our failover capabilities for Vodafone subscribers from our London datacentre to Manchester datacentre. Once complete, we will revert the changes so that Vodafone subscribers are operating out of London again.

Location: Manchester and London.

Start Date and time: 11/05/2022 17:00 BST

End Date and time: 11/05/2022 19:00 BST

Services affected: Vodafone subscribers.

Customer action required: Customers may experience disconnect and reconnect of sessions, Minimal impact expected during this time. If problems continue after the maintenance window shuts, please power-cycle affected devices.

May 9, 15:03 BST
Completed - The scheduled maintenance has been completed.
May 11, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 11/05/2022 between 17:00 and 19:00pm BST. These works were originally intended to be made on April 27th but were re-scheduled.

In order to improve our DINA service, we will be updating and changing our DINA public IP addresses.
These are the IP addresses which are presented on the Pelion platform following a DINA association to the SIM/device.

Current IP ranges: 93.186.32.80/28 and 46.20.239.128/27
New IP ranges: 185.100.172.64/28 and 185.100.174.64/27

Start Date and time: 11/05/2022 17:00pm BST

End Date and time: 11/05/2022 19:00pm BST

Services affected: DINA. During the period of the change window the DINA service may not be available for customers to associate new DINA sessions to their devices.

Customer action required: Customers who have added the current DINA ranges to any firewall tables or allowed lists of IP addresses should update this configuration to the new ranges, preceding the change window to continue to allow successful DINA associations.

May 9, 14:58 BST
Completed - The scheduled maintenance has been completed.
May 11, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 BST
Scheduled - We will be carrying out maintenance on 11/05/2022 between 09:00am and 12:00pm BST.

During this time we will be upgrading our RADIUS hosts in Austin, USA for TELUS. This is to upgrade our current version of RADIUS to a newer one, and improve stability.

Start Date and time: 11/05/2022 09:00am BST

End Date and time: 11/05/2022 12:00pm BST

Services affected: TELUS Subscribers

Customer action required: Customers devices may experience a brief reconnection during the maintenance. If problems continue after the maintenance window shuts, please power-cycle affected devices.

May 9, 15:09 BST
Completed - The scheduled maintenance has been completed.
May 11, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 BST
Scheduled - We will be carrying out maintenance on 11/05/2022 between 09:00am and 12:00pm BST.

During this time we will be carrying out routine maintenance and updates to our routing and firewall in the USA.

Location: USA.

Start Date and time: 11/05/2022 09:00 BST

End Date and time: 11/05/2022 12:00 BST

Services affected: OpenVPN

Customer action required: There is no expected impact to any existing customer traffic. If you notice any issues, please contact support if problems continue after the the maintenance window closes.

May 9, 14:15 BST
Completed - The scheduled maintenance has been completed.
May 11, 03:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:00 BST
Update - Please note that the date of this change has been rescheduled to 11/05/2022.
Apr 11, 13:53 BST
Update - Please note that the date of this change has been rescheduled to 21/04/2022.
Mar 9, 15:58 GMT
Scheduled - Pelion and Tele 2 will be carrying out essential maintenance on 11/05/2022 between 02:00 and 03:00.

During this time Tele 2 will be migrating Pelion to their new packet gateway integration.

Start Date and time: 11/05/2022 02:00

End Date and time: 11/05/2022 03:00

Services affected:
Tele 2 subscribers will lose internet connectivity traffic and IPsec traffic for up to 30 minutes between 02:00 - 03:00 on 11/05/2022.

Customer action required:
Customers should be aware of the planned outage and should plan accordingly.
If devices do not automatically recover connectivity following the change window a restart of the device may be required.

Feb 21, 14:42 GMT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.