Current Status.
Identified - Our US api.connectivity-us.pelion.com certificate has expired and we are in the process of replacing it. We will provide an update on this tomorrow (July 27). Most API actions can be accomplished by directly logging into the US pelion portal - https://connectivity-us.pelion.com/. Apologies for the inconvenience
Jul 26, 21:17 BST
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.96 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.64 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.94 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
99.52 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Summary of work:

We will be carrying out essential maintenance on July 27, 2021 between 10:00 PM BST and 5:00 AM BST.

During this time JT plans to upgrade software on their HLR. No customer impact is expected.

Services affected: Global roaming SIMs

Customer action required: No customer actions required
Posted on Jul 19, 17:23 BST
Summary of work:

We will be carrying out essential maintenance on July 28, 2021 between 10:00 PM BST and 5:00 AM BST.

During this time JT plans to upgrade software on their HLR. No customer impact is expected.

Services affected: Global roaming SIMs

Customer action required: No customer actions required
Posted on Jul 19, 17:23 BST
Past Incidents
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:01 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on July 27, 2021 between 12:00 AM BST and 3:00 AM BST.

During this time JT plans to upgrade software on their HLR. No customer impact is expected.

Services affected: Global roaming SIMs

Customer action required: No customer actions required
Jul 19, 17:23 BST
Jul 26, 2021

Unresolved incident: Certificate expiration of the US API Server.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 23/07/2021 between 09:00 and 12:00.

During this time we will be performing some essential maintenance on our integration with Three UK related to the recent datacentre works.
During this time subscribers on Three UK may reconnect within the change window.

Start Date and time: 23/07/2021 09:00

End Date and time: 23/07/2021 12:00

Services affected: Three UK

Customer action required: No customer action is required.
Jul 22, 10:22 BST
Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:01 BST
Scheduled - We will be carrying out essential maintenance on 22/07/2021 between 18:00 and 19:00

During this time we will be performing a routine test of our datacentre cross site link failover.
Customers may notice a small loss of connectivity or a disconnect/reconnect session to their subscribers when we migrate the cross site link. Customers with IPSec might be impacted but should reconnect automatically.
Jul 21, 17:16 BST
Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 22/07/21 between 17:00 and 18:00.

During this time we will be performing a routine migration of our JT/Pelion Global Roaming SIM's operator traffic between our two data centre sites.
Subscribers may reconnect during the change window.

Location: Manchester and London

Start Date and time: 22/07/21 17:00

End Date and time: 22/07/21 18:00

Services affected: JT/Pelion Global Roaming

Customer action required: No customer action is required.
Jul 21, 14:08 BST
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 20:01 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 17:22 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 17:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on July 21, 2021 between 5:00 PM BST and 8:00 PM BST.

During this time we will be updating our BGP configs on UK H3G to our test LNS service. Some subscribers may disconnect and reconnect within the change window.

Services affected: Three UK

Customer action required: None
Jul 19, 17:40 BST
Completed - Please note this maintenance has been cancelled and will be re-scheduled.
A new Maintenance notification will be issued.
Jul 21, 17:13 BST
Update - Please note change of date and time.
Jul 21, 17:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 17:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 22/07/2021 between 18:00 and 19:00

During this time we will be performing a routine test of our datacentre cross site link failover.
Customers may notice a small loss of connectivity or a disconnect/reconnect session to their subscribers when we migrate the cross site link. Customers with IPSec might be impacted but should reconnect automatically.

Customer action required: No customer action is required
Jul 19, 17:49 BST
Resolved - This incident has been resolved by Three UK.
Jul 21, 14:57 BST
Identified - We have been informed by Three UK that some subscribers may be having issues connecting to the internet.
While we do not use the services affected by Three UK and manage our own internet break out, this may not have an effect on our network.
We will continue to monitor this closely and provide any updates we receive from Three UK.
Jul 21, 11:39 BST
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 BST
Update - Please note, we are extending this maintenance period to 20:00
Jul 14, 17:48 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:04 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 14/07/2021 between 17:00 and 18:00.

During this time we will be performing routine maintenance to address a routing issue on one of our Three UK servers. We expect any impact to subscribers to be quite low, however some subscribers may disconnect and reconnect during the change window.

Start Date and time: 14/07/2021 17:00

End Date and time: 14/07/2021 20:00

Services affected: Three UK

Customer action required: No customer action is required.
Jul 13, 16:49 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:02 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 14/07/2021 between 17:00 and 18:00.

During this time we will be performing a routine test of our datacentre cross site link failover.
Customers may notice a small loss of connectivity or a disconnect/reconnect session to their subscribers when we migrate the cross site link.
This will impact all network operators and it will likely impact IPsec connectivity across both sites with a reconnected session.

Location: London and Manchester

Start Date and time: 14/07/2021 17:00

End Date and time: 14/07/2021 18:00

Services affected: All Network Operators, IPsec across both sites, OpenVPN

Customer action required: No customer action is required
Jul 12, 17:06 BST
Jul 13, 2021

No incidents reported.