Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Austin Internet Upgrades Mar 24, 2026 09:00-11:00 GMT

We will be carrying out essential maintenance on 01/01/2026 between 00:00 and 00:00 UTC.

During this time we will be performing upgrades to our internet failover behaviour along with testing it performs as expected.

Location:

Start Date and time:
24/03/2026 09:00 UTC

End Date and time:
24/03/2026 11:00 UTC

Services affected:

Austin Internet - During the window devices on Telus/ATT/Verizon may disconnect/reconnect while we test circuit failover.

Customer action required: None
Posted on Mar 20, 2026 - 16:21 GMT

Notification of planned works - Las Vegas Datacentre Mar 26, 2026 09:00-12:00 GMT

We will be carrying out essential maintenance on 26/03/2026 between 03:00 and 06:00 CT.

During this time we will be performing upgrade works of the core router in Las Vegas and a failover to test resiliency. This is part of our program of general maintenance.

Some customers using Telus connectivity may see devices momentarily disconnect and reconnect.

Location:
Las Vegas, USA.

Start Date and time:
26/03/2026 03:00 CT

End Date and time:
26/03/2026 06:00 CT

Services affected:
Telus subscribers are at risk of a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Posted on Mar 17, 2026 - 17:33 GMT
Mar 20, 2026
Pelion // Austin DC VPNC Issue
Resolved - This incident has been resolved.
Mar 20, 10:25 GMT
Monitoring - We identified the root cause and are now seeing recovery of services, will continue to monitor.
Mar 19, 14:04 GMT
Identified - Status:
Incident Update

Pelion Support teams have identified an issue with our VPNC service in Austin.

• Pelion Support teams/SRE are investigating.

We apologise for any inconvenience.
Mar 19, 13:29 GMT
Notification of planned works - Vodafone NB-IoT (LPWAN)
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 GMT
Scheduled - Vodafone will be carrying out essential maintenance between 19/03/2026 23:00 and 20/03/2026 06:00 UTC.

During this time Vodafone will be performing a GPRS exchange firewall migration of the current roaming firewall cluster to ensure stability and future network requirements.
There will be up to 15 minutes of data unavailability for both new and ongoing sessions, within the maintenance window.

Start Date and time:
19/03/2026 23:00 UTC

End Date and time:
20/03/2026 06:00 UTC

Services affected:
Vodafone NB-IoT (LPWAN).
There will be up to 15 minutes of data unavailability for both new and ongoing sessions, within the maintenance window.

Customer action required:
No customer action is required.
Mar 13, 14:40 GMT
Mar 19, 2026
Notification of planned works - London Datacentre
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 GMT
Scheduled - We will be carrying out essential maintenance on 19/03/2026 between 10:00 and 18:00 UTC.

During this time Pelion engineers will be on site in our London datacentre.
No impact is expected during this time as engineers are inspecting equipment only.
However, London datacentre services should be considered at risk of some disruption within the maintenance window.

Location:
London DC

Start Date and time:
19/03/2026 10:00 UTC

End Date and time:
19/03/2026 18:00 UTC

Services affected:
London DC, Three UK, O2 UK, Vodafone UK, Global and NB-IoT & single sited London IPsec VPN.
No impact expected.

Customer action required:
No customer action is required.
Mar 17, 17:30 GMT
Mar 18, 2026
Pelion // Austin DC Outbound connectivity interruptions
Resolved - Status:
Resolved

We would like to inform you that following a period of monitoring, this incident is resolved.

We apologise for any inconvenience.
Mar 18, 09:39 GMT
Update - Subscriber traffic and services operating at normal levels, we will continue to monitor this.
Mar 18, 00:34 GMT
Monitoring - Currently in our primary US location, we are experiencing intermittency with our Outbound connectivity service. Services may be impacted during this time, resilient solutions and subscriber traffic will be being serviced out of our secondary site during this period.

We are seeing an increased level of packet loss via specific routes from our primary Internet provider. We are monitoring and may prioritise alternative providers. Our secondary site remains fully operational.
Mar 18, 00:07 GMT
Mar 17, 2026
Notification of planned works - DNS
Completed - The scheduled maintenance has been completed.
Mar 17, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 17/03/2026 between 17:00 and 18:00 UTC.

During this time we will be implementing upgrades to DNS.
No impact is expected, however, there may be a brief window of DNS traffic interruption.

Start Date and time:
17/03/2026 17:00 UTC

End Date and time:
17/03/2026 18:00 UTC

Services affected:
DNS.
No impact is expected, however, there may be a brief window of DNS traffic interruption.

Customer action required:
No customer action is required.
Mar 13, 14:31 GMT
Mar 16, 2026
Notification of planned works - Radius
Completed - The scheduled maintenance has been completed.
Mar 16, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:00 GMT
Scheduled - We will be carrying out essential maintenance on 16/03/2026 between 16:00 and 16:30 UTC.

During this time we will be performing routine maintenance on the Pelion radius servers.
No impact is expected, however EE and Tele 2 may be at risk of some disruption within the maintenance window.

Start Date and time:
16/03/2026 16:00 UTC

End Date and time:
16/03/2026 16:30 UTC

Services affected:
Radius. No impact is expected, however EE and Tele 2 may be at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.
Mar 13, 14:20 GMT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Notification of planned works - Vodafone UK
Completed - The scheduled maintenance has been completed.
Mar 12, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 12/03/2026 between 17:00 and 18:00 UTC.

During this time we will be carrying out upgrade works on our Vodafone UK service, this will involve a managed failover between nodes.

Start Date and time:
12/03/2026 17:00 UTC

End Date and time:
12/03/2026 18:00 UTC

Services affected:
Vodafone UK subscribers may see a reconnection event when the managed failover is performed.

Customer action required:
No customer action is required.
Mar 6, 15:29 GMT
Notification of planned works - Las Vegas Data Centre
Completed - The scheduled maintenance has been completed.
Mar 12, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 09:00 GMT
Scheduled - We will be carrying out essential maintenance on 12/03/2026 between 03:00 and 06:00 CT.

During this time we will be performing upgrade works of the core router in Las Vegas and a failover to test resiliency. This is part of our program of general maintenance.

Some customers using Telus connectivity may see devices momentarily disconnect and reconnect.

Location:
Las Vegas, USA.

Start Date and time:
12/03/2026 03:00 CT

End Date and time:
12/03/2026 06:00 CT

Services affected:
Telus subscribers are at risk of a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Mar 6, 14:45 GMT
Notification of planned works - Velos IoT
Completed - The scheduled maintenance has been completed.
Mar 12, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 GMT
Scheduled - Velos IOT will be carrying out essential maintenance from 11/03/26 until 12/03/26

During this time Velos will be performing software upgrades on their resilient IoT packet gateways.

Start Date and time:
11/03/2026 23:00 GMT

End Date and time:
12/03/2026 02:00 GMT

Services affected:
The upgrade is planned to have zero-downtime by performing this activity on the second node in a geo-redundant cluster.

The network has prepared for this change by performing a DNS upgrade on 9th March to point all new traffic to the backup gateways. This will be rolled back during the change window after successful testing.

Customer action required:
No customer action is required.
Mar 9, 12:24 GMT
Mar 11, 2026
Mar 10, 2026
Notification of planned works - Vodafone NB-IoT & Vodafone Global
Completed - The scheduled maintenance has been completed.
Mar 10, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 10/03/2026 between 17:00 and 23:00 UTC.

During this time we will be upgrading our Vodafone NB-IoT and Vodafone Global operators to new core routers.

Start Date and time:
10/03/2026 17:00 UTC

End Date and time:
10/03/2026 22:00 UTC

Services affected:
Only Vodafone NB-IoT and Vodafone Global subscribers are at risk, during the maintenance they may experience a reconnection event.

Vodafone UK subscribers are not impacted by this work.

Customer action required:
No customer action is required.
Mar 6, 14:39 GMT
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Mar 10, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance on 09/03/2026 between 22:00 and 07:00 UTC.

During this time Three Ireland and their partners are working on firewall upgrades which may have an impact to your service.

Start Date and time:
09/03/2026 22:00 UTC

End Date and time:
10/03/2026 07:00 UTC

Services affected:
Three Ireland subscribers may see a reconnection event up to 4 times between the hours of 00:01 - 06:00 within the maintenance period as traffic is failed over between nodes.

Customer action required:
No customer action is required, but if you experience connectivity issues on your Three Ireland subscribers after the noted times, please contact Pelion Technical Support.
Mar 6, 14:26 GMT
Mar 9, 2026
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage