Current Status.
All Systems Operational
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 23, 2021
Resolved - This incident is resoled now.

Resolution time - 22 January @ 22:52 UTC
Jan 23, 01:03 GMT
Investigating - Provider JT has reported that some JT Nomad users are reporting failures when attempting plan changes on a SIM. JT is investigating and applying a hotfix to address this. This incident started on 21 January @ 22:52 UTC

Next update time is scheduled for 22 January @ 21:55 UTC
Jan 22, 20:07 GMT
Jan 22, 2021
Jan 21, 2021

No incidents reported.

Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 GMT
Scheduled - Summary of work:

It has been identified that VTI style IPsec's are unable to ping our infrastructure range 172.31.4.0/24. Therefore, during the maintenance, we will be updating the BGP config between core routers and VPNCs to allow the said IP range.

No customer/subscriber impact is expected.

Start Date and time: January 20, 2021 at 18:00 BST

End Date and time: January 20, 2021 at 21:00 BST

Customer action required: No customer action is required
Jan 19, 05:03 GMT
Completed - The scheduled maintenance has been completed.
Jan 20, 20:25 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:55 GMT
Scheduled - We are updating routing configuration which may impact teletwo radius traffic from our London DC. No expected impact as our Manchester Radius servers are currently primary.
Jan 20, 18:53 GMT
Completed - The scheduled maintenance has been completed.
Jan 20, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:30 GMT
Scheduled - Summary of work:

During the maintenance, we will be deploying the changes in release v1.4.7.0 to the production environment, which will be mainly platform and API changes.

No customer/subscriber impact is expected.

Start Date and time: January 20, 2021 at 17:30 BST

End Date and time: January 20, 2021 at 18:00 BST

Customer action required: No customer action is required
Jan 19, 04:55 GMT
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 18:00 GMT
Scheduled - Summary of work:

During the maintenance we will be making configuration changes to the FixedIP configuration of H3G network on January 13, 2021 between 1800 and 2100 hours.

No customer/subscriber impact is expected.

Start Date and time: January 13, 2021 at 18:00 BST

End Date and time: January 13, 2021 at 21:00 BST

Customer action required: No customer action is required
Jan 12, 08:25 GMT
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.