Current Status.

All Systems Operational

Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 3, 2026

No incidents reported today.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 16:30 BST
Scheduled - We will be carrying out essential maintenance on 31/03/2026 between 16:30 and 19:30 UTC+1.

During this time we will be performing routine updates to our Firewall configuration.

Location:
UK

Start Date and time:
31/03/2026 16:30 UTC+1

End Date and time:
31/03/2026 19:30 UTC+1

Services affected:
Upon the insertion of the new configuration to the Firewall, a rules restart is required, this generally does not cause impact to customer subscribers, but subscribers should be considered as at-risk during the maintenance period.

Customer action required:
No customer action is required, however if you experience any prolonged impact to subscriber traffic, please notify Pelion Technical Support.

Mar 27, 13:49 GMT
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Completed - The scheduled maintenance has been completed.
Mar 26, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 GMT
Scheduled - We will be carrying out essential maintenance on 26/03/2026 between 03:00 and 06:00 CT.

During this time we will be performing upgrade works of the core router in Las Vegas and a failover to test resiliency. This is part of our program of general maintenance.

Some customers using Telus connectivity may see devices momentarily disconnect and reconnect.

Location:
Las Vegas, USA.

Start Date and time:
26/03/2026 03:00 CT

End Date and time:
26/03/2026 06:00 CT

Services affected:
Telus subscribers are at risk of a reconnection event during the maintenance period.

Customer action required:
No customer action is required.

Mar 17, 17:33 GMT
Mar 25, 2026

No incidents reported.

Mar 24, 2026
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 GMT
Scheduled - We will be carrying out essential maintenance on 01/01/2026 between 09:00 and 12:00 UTC.

During this time we will be performing upgrades to our internet failover behaviour along with testing it performs as expected.

Location:

Start Date and time:
24/03/2026 09:00 UTC

End Date and time:
24/03/2026 12:00 UTC

Services affected:

Austin Internet - During the window devices on Telus/ATT/Verizon may disconnect/reconnect while we test circuit failover.

Customer action required: None

Mar 20, 16:21 GMT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Resolved - This incident has been resolved.
Mar 20, 10:25 GMT
Monitoring - We identified the root cause and are now seeing recovery of services, will continue to monitor.
Mar 19, 14:04 GMT
Identified - Status:
Incident Update

Pelion Support teams have identified an issue with our VPNC service in Austin.

• Pelion Support teams/SRE are investigating.

We apologise for any inconvenience.

Mar 19, 13:29 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 GMT
Scheduled - Vodafone will be carrying out essential maintenance between 19/03/2026 23:00 and 20/03/2026 06:00 UTC.

During this time Vodafone will be performing a GPRS exchange firewall migration of the current roaming firewall cluster to ensure stability and future network requirements.
There will be up to 15 minutes of data unavailability for both new and ongoing sessions, within the maintenance window.

Start Date and time:
19/03/2026 23:00 UTC

End Date and time:
20/03/2026 06:00 UTC

Services affected:
Vodafone NB-IoT (LPWAN).
There will be up to 15 minutes of data unavailability for both new and ongoing sessions, within the maintenance window.

Customer action required:
No customer action is required.

Mar 13, 14:40 GMT