Current Status.
Three UK
Update - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:25 BST
Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:19 BST
Update - We are continuing to work on a fix for this issue.
We have mitigated the issue, however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 7, 16:40 BST
Identified - Please be advised that we are aware of further impact seen on Three UK SIM's, this is being investigated and we will provide an update shortly.
Aug 7, 14:19 BST
Monitoring - This incident has been resolved under monitoring.

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance. If you still require support, please raise a ticket via the normal channels.
Aug 7, 12:24 BST
Investigating - We have identified an issue with SIM's on Three UK.
Please be advised that this is being investigated and we will provide an update shortly.
Aug 7, 11:00 BST
Uptime over the past 90 days. View historical uptime.
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.94 % uptime
Today
Arm Global Roaming Operational
90 days ago
99.71 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
99.92 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.92 % uptime
Today
Vodafone Global Operational
90 days ago
99.92 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of planned works - Arm Global Roaming Network Supplier Aug 4, 09:00 - Aug 5, 17:00 BST
Summary of work:

Arm's Global Roaming network supplier will be carrying out essential maintenance on between 04/08/20 09:00 and 05/08/20 17:00.

During this time no customer/subscriber impact is expected.

Start Date and time: 04/08/20 09:00

End Date and time: 05/08/20 17:00

Services affected: Arm Global Roaming

Customer action required: No customer action is required.
Posted on Jul 16, 09:14 BST
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Three UK Reconnect Sessions
Resolved - This incident has been resolved under monitoring.

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance. If you still require support, please raise a ticket via the normal channels.
Aug 7, 10:16 BST
Monitoring - After investigation our engineering teams have identified and have taken steps to mitigate the issue.
We are continuing to monitor traffic levels on Three UK SIM's and have noticed they are starting to return to normal.
We are currently looking for available slots to schedule maintenance to fully resolve the problem.
Aug 6, 15:50 BST
Identified - We have identified an issue with SIM's on Three UK.
During this time you may see a higher than usual amount of reconnects in sessions.
Please be advised that this is being investigated and we will provide an update shortly.
Aug 6, 14:23 BST
Aug 6, 2020
Aug 5, 2020
Essential Maintenance - Arm Global Roaming SIM's
Completed - The scheduled maintenance has been completed.
Aug 5, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 18:00 BST
Scheduled - Summary of work:

We will be carrying out essential maintenance on 05/08/2020 between 18:00 and 20:00.

During this time no customer impact is expected.

Start Date and time: 05/08/2020 18:00

End Date and time: 05/08/2020 20:00

Services affected: Arm Global Roaming SIM's

Customer action required: No customer action is required.
Aug 4, 17:31 BST
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Three UK 4G Data degradation
Resolved - Three have resolved this incident
Jul 31, 21:40 BST
Investigating - Three UK have advised that they are investigating and identified an issue affecting degradation on their 4G services.

This is affecting a small percentage of the subscriber base and subscribers may be experiencing degraded data performance when on 4G.

There is no impact to 3G services.

We will continue to provide updates as these become available.
Jul 31, 14:27 BST
Jul 30, 2020

No incidents reported.

Jul 29, 2020
Three UK Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:00 BST
Scheduled - Summary of work:

We will be carrying out emergency maintenance this evening 29th July between 18:00PM and 19:00PM.

During this time some subscribers may observe a degradation in service on Three UK.

Start Date and time: 29/07/2020 18:00PM

End Date and time: 29/07/2020 19:00PM

Services affected: Three UK

Customer action required: no customer action is required.
Jul 29, 13:55 BST
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

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