Pelion Support teams are currently investigating issues with the Customer Support Phone lines. These are currently not available. United Kingdom Local: +44 (0)330 175 3333 & United States of America Local: +1 302 467 3672
please contact the Pelion Support team at support@pelion.com until this issue has been resolved.
We will provide an update shortly and we apologise for any inconvenience.
Oct 07, 2024 - 12:52 BST
Pelion Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
99.99
% uptime
Today
Austin Datacentre
Operational
90 days ago
100.0
% uptime
Today
London Datacentre
Operational
90 days ago
99.99
% uptime
Today
Manchester Datacentre
Operational
90 days ago
100.0
% uptime
Today
Miami Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Operational
90 days ago
99.97
% uptime
Today
DINA
Operational
90 days ago
99.8
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
OpenVPN US
Operational
90 days ago
100.0
% uptime
Today
Austin IPsec's
Operational
90 days ago
100.0
% uptime
Today
Miami IPsec's
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Operational
90 days ago
99.99
% uptime
Today
Pelion Global Roaming
Operational
90 days ago
99.99
% uptime
Today
EE
Operational
90 days ago
100.0
% uptime
Today
O2
Operational
90 days ago
100.0
% uptime
Today
Tele2
Operational
90 days ago
99.97
% uptime
Today
Three IRE
Operational
90 days ago
99.99
% uptime
Today
Three UK
Operational
90 days ago
100.0
% uptime
Today
Vodafone
Operational
90 days ago
99.99
% uptime
Today
Vodafone Global
Operational
90 days ago
99.99
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Vodafone NB-IoT (LPWAN)
Operational
90 days ago
99.99
% uptime
Today
Services
Major Outage
90 days ago
95.6
% uptime
Today
Customer Phone line
Major Outage
90 days ago
82.41
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.pelion.com
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
?
Operational
90 days ago
100.0
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
SMS Gateway
?
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Oct 22, 19:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 17:00 BST
Scheduled -
We will be carrying out essential maintenance on 22/10/2024 between 17:00 and 19:00 UTC+1.
During this time we will be performing routine networking updates at our UK data centres.
Location: UK
Start Date and time: 22/10/2024 17:00 UTC+1
End Date and time: 22/10/2024 19:00 UTC+1
Services affected: During this maintenance period it will be necessary for a planned failover of EE/BT subscribers to be performed, subscribers may experience a reconnection event during the maintenance period but should automatically reconnect.
Customer action required: No customer action is required.
Oct 18, 16:27 BST
Completed -
The scheduled maintenance has been completed.
Oct 22, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 BST
Scheduled -
Tele2 will be carrying out essential maintenance on 21/10/2024 between 23:00 and 05:00 UTC+1.
During this time Tele2 is planning to perform hardware upgrades in their core network infrastructure to ensure the highest quality of service.
Start Date and time: 21/10/2024 23:00 UTC+1
End Date and time: 22/10/2024 05:00 UTC+1
Services affected: During the scheduled maintenance window, there is a low risk of minor packet loss for Tele2 subscribers and they should be considered as at-risk during the maintenance period.
Customer action required: No customer action is required.
Oct 18, 16:23 BST
Completed -
The scheduled maintenance has been completed.
Oct 22, 04:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 BST
Scheduled -
Tele2 will be carrying out essential maintenance on 21/10/2024 between 22:00 and 04:00 UTC+1.
During this time Tele2's platform vendor is planning to perform Radius (AAA) upgrades in one of their data centers.
Start Date and time: 21/10/2024 22:00 UTC+1
End Date and time: 22/10/2024 04:00 UTC+1
Services affected: Tele2 have advised that no service impact is expected as upgrades will be performed one host at a time, however, out of an abundance of caution, we would consider Tele2 subscribers to be at-risk during the maintenance period.
Customer action required: No customer action is required.
Oct 18, 16:19 BST
Resolved -
This incident has been resolved.
Oct 21, 16:53 BST
Monitoring -
JT have provided an update on the status of this incident.
They have advised that the cause was identified and that signaling levels have stabilized and are returning to pre-incident levels.
Pelion have set this incident status to monitoring and will provide a further update in the next hour.
Oct 21, 15:32 BST
Identified -
Status: Investigating Incident
Service Impacted: JT/Pelion Global Roaming Subscribers
Priority: High
Pelion Environment Area(s) Affected: UK
Summary: Pelion Support teams are currently investigating issues with JT/Pelion Global Roaming which may have an impact on your service. We have contacted by JT who have advised that they are experiencing congestion on their interconnect links that may affect signaling performance for device authentication or data session establishment. The cause has been identified by JT and isolated, and the signaling levels are currently stabilizing.
We will provide an update shortly and we apologise for any inconvenience.
Oct 21, 14:05 BST
Completed -
The scheduled maintenance has been completed.
Oct 16, 02:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:01 BST
Scheduled -
JT have advised us that they will be carrying out emergency maintenance on 16/10/2024 between 00:01 and 02:00 UTC+1.
During this time JT will be performing emergency maintenance works on their IoT Packet Gateways
Start Date and time: 16/10/2024 00:01 UTC+1
End Date and time: 16/10/2024 02:00 UTC+1
Services affected: No impact is expected, however JT/Pelion Global Roaming subscribers should be considered as at-risk during this maintenance period.
Customer action required: No customer action is required. Please inform Pelion if you experience any connectivity issues after the change period by contacting Technical Support through the normal channels.
Oct 15, 16:59 BST
Resolved -
This incident has been resolved.
Oct 11, 22:09 BST
Monitoring -
The impact to this incident is extremely minor, Pelion will continue to monitor and close the incident shortly.
Oct 11, 18:36 BST
Update -
Status: Incident Update
Update Summary: Three UK have advised that the impact seems to be geographical and is in and around the Bristol and Havant areas. Subscribers may not be able to create a data session and/or may face slow connectivity. Three are engaged with their packet core vendor and investigations are ongoing and they are attempting mitigations.
We apologise for any inconvenience.
Oct 11, 17:03 BST
Identified -
Status: Incident Update
Update Summary: Three UK have advised that the impact seems to be geographical and around the South Coast of England. They are engaged with their packet core vendor and investigations are ongoing.
We apologise for any inconvenience.
Oct 11, 10:27 BST
Investigating -
Status: Investigating Incident
Service Impacted: Three UK
Priority: Medium
Pelion Environment Area(s) Affected: UK
Summary:
Pelion Support teams have been notified by Three UK that they are currently experiencing a data degradation incident. Subscribers may be unable to connect to data sessions and get online. Three UK are assessing the percentage of subscribers and geographical areas impacted.
Update: Pelion are monitoring and are assessing any impact using our own monitoring metrics.
We will provide an update shortly and we apologise for any inconvenience.
Oct 11, 09:22 BST
We would like to inform you that the following incident with the search functionality on the Pelion Platform EU has now been resolved.
We apologise for any inconvenience.
Oct 10, 10:03 BST
Investigating -
Status: Investigating Incident
Service Impacted: Pelion Platform EU
Priority: Medium
Pelion Environment Area(s) Affected: UK & EU
Summary:
Pelion Support teams are currently investigating issues with the Pelion platform EU which may have an impact on your service. We have identified that some customers may be experiencing an error message when searching for SIM subscribers on the Pelion Platform EU.
Update: Pelion Support and engineering teams are investigating the issue.
We will provide an update shortly and we apologise for any inconvenience.
Oct 10, 09:55 BST