Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
99.96 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.92 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.96 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2025

No incidents reported today.

Mar 20, 2025
Notification of planned works - London Data Centre
Completed - The scheduled maintenance has been completed.
Mar 20, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:00 GMT
Update - Please note that due to resource scheduling this change will be in progress from 16:00 to 20:00 UTC.
Mar 20, 15:52 GMT
Scheduled - We will be carrying out essential maintenance on 20/03/2025 between 16:00 and 20:00 UTC.

During this time we will be performing routine maintenance in our London data centre.
No impact is expected, however London data centre services may be at risk of some disruption within the maintenance window.

Location:
London, UK

Start Date and time:
20/03/2025 16:00 UTC

End Date and time:
20/03/2025 20:00 UTC

Services affected:
London data centre.
No impact is expected, however London data centre services may be at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.
Mar 14, 14:29 GMT
Notification of planned works - O2/Virgin Media
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 GMT
Scheduled - O2 will be carrying out further maintenance between 19/03/2025 23:00 and 20/03/2025 05:00 UTC.

During this time O2 will be performing maintenance on the Pelion APN.
Subscribers will disconnect and reconnect within the maintenance window.

Start Date and time:
19/03/2025 23:00 UTC

End Date and time:
20/03/2025 05:00 UTC

Services affected:
O2
Subscribers will disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Mar 14, 14:21 GMT
Mar 19, 2025
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance between 18/03/2025 22:00 and 19/03/2025 07:00 UTC.

During this time Three Ireland are replacing a switch in their network infrastructure.

Start Date and time:
18/03/2025 22:00 UTC

End Date and time:
19/03/2025 07:00 UTC

Services affected:
During the maintenance there may be a brief drop in connectivity for Three Ireland subscribers as traffic is failed over to a resilient node and failed back.

Customer action required:
No customer action is required.
Mar 14, 14:06 GMT
Mar 18, 2025
Notification of planned works - Cross Site Upgrades
Completed - The scheduled maintenance has been completed.
Mar 18, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 18/03/2025 between 17:00 and 20:00 UTC.

During this time we will be configuring upgrades to our cross site connectivity between our London and Manchester data centres.

Location:
UK

Start Date and time:
18/03/2025 17:00 UTC

End Date and time:
18/03/2025 20:00 UTC

Services affected:
There is no customer impact expected during this event, however we would consider the following network operators traffic as at-risk.

JT
BT/EE

Customer action required:
No customer action is required.
Mar 14, 14:02 GMT
Mar 17, 2025
Notification of planned works - VPNC Upgrades
Completed - The scheduled maintenance has been completed.
Mar 17, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 17/03/2025 between 17:00 and 19:00 UTC.

During this time we will be completing the final phase of our VPNC upgrades.

Location:
UK

Start Date and time:
17/03/2025 17:00 UTC

End Date and time:
17/03/2025 19:00 UTC

Services affected:
During the maintenance period a planned failover will take place in each site. So customer IPsec's hosted in London and Manchester may experience a momentary disruption as the failover between each server is completed.

Customer action required:
No customer action is required.
Mar 14, 13:50 GMT
Mar 16, 2025
Notification of planned works - Vodafone UK Roaming
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 GMT
Scheduled - Vodafone UK will be carrying out essential maintenance between 15/03/2025 21:00 UTC and 16/03/2025 02:00 UTC.

During this time Vodafone will be performing a software upgrade of their GRX firewall, to better handle traffic and increase approximately 5 times the capacity.
This is to address recent roaming incidents under Vodafone United Kingdom.

IoT subscribers roaming under Vodafone United Kingdom may experience data service unavailability/disconnections for both new and ongoing sessions.

Impact Times:
15/03/2025 22:00 – 23:00 service impact for up to 10 minutes
16/03/2025 00:00 – 01:00 service impact for up to 1 minute

Change Start Date and time:
01/01/2025 00:00 UTC

Change End Date and time:
01/01/2025 00:00 UTC

Services affected:
All IoT subscribers roaming under Vodafone United Kingdom may experience data service unavailability/disconnections for both new and ongoing sessions.

Customer action required:
No customer action is required.
Mar 12, 16:12 GMT
Mar 15, 2025
Mar 14, 2025
Emergency Maintenance - JT/Pelion Global Roaming
Completed - The scheduled maintenance has been completed.
Mar 14, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:30 GMT
Scheduled - We will be carrying out essential maintenance on 14/03/2025 between 15:30 and 16:00 UTC.

During this time we will be carrying out essential maintenance in alignment with JT to de-risk potential issues on JT Radius.

Start Date and time:
14/03/2025 15:30 UTC

End Date and time:
14/03/2025 16:00 UTC

Services affected:
Some JT subscribers may experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Mar 14, 15:16 GMT
Mar 13, 2025
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance between 12/03/2025 23:00 and 13/03/2023 06:00 UTC.

During this time Three Ireland will be performing essential maintenance on the Pelion APN.
There will be approximately 10 mins of service impact.

Start Date and time:
12/03/2025 23:00 UTC

End Date and time:
13/03/2025 06:00 UTC

Services affected:
Three Ireland.
There will be approximately 10 mins of service impact.

Customer action required:
No customer action is required.
Mar 7, 17:36 GMT
Notification of planned works - O2
Completed - The scheduled maintenance has been completed.
Mar 13, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 GMT
Update - Please note that this maintenance was previously posted as Tele2 in error. It is O2 in the UK who are carrying out maintenance between 23:00 - 05:00 UTC.
Mar 12, 21:09 GMT
Scheduled - O2 will be carrying out essential maintenance between 12/03/2025 23:00 and 13/03/2025 05:00 UTC.

During this time O2 will be performing maintenance on the Pelion APN.
Subscribers will disconnect and reconnect within the maintenance window.

Start Date and time:
12/03/2025 23:00 UTC

End Date and time:
13/03/2025 05:00 UTC

Services affected:
O2
Subscribers will disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Mar 7, 17:41 GMT
Mar 12, 2025
Notification of planned works - VPNC Software Upgrades
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 GMT
Update - Please note that we have extended this maintenance period to 23:00 UTC.
Mar 12, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 12/03/2025 between 17:00 and 21:00 UTC.

During this time we will be upgrading the software of our VPNC servers to the latest version.
VPNs in both sites will momentarily disconnect and reconnect.

Start Date and time:
12/03/2025 17:00 UTC

End Date and time:
12/03/2025 23:00 UTC

Services affected:
London and Manchester VPN's will momentarily disconnect and reconnect.

Customer action required:
No customer action is required.
Mar 7, 17:26 GMT
Notification of planned works - Pelion Global Roaming (JT)
Completed - The scheduled maintenance has been completed.
Mar 12, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:01 GMT
Scheduled - We will be carrying out essential maintenance on 12/03/2025 between 17:00 and 19:00 UTC.

During this time we will be performing essential maintenance on our links with the Pelion Global Roaming (JT) MNO.
Subscribers may disconnect/reconnect and subscribers may take longer than expected to attach within the maintenance window.

Start Date and time:
12/03/2025 17:00 UTC

End Date and time:
12/03/2025 19:00 UTC

Services affected:
Pelion Global Roaming (JT).
Subscribers may disconnect/reconnect and subscribers may take longer than expected to attach within the maintenance window.

Customer action required:
No customer action is required.
Mar 7, 17:31 GMT
Mar 11, 2025
Notification of planned works - Manchester Datacentre
Completed - The scheduled maintenance has been completed.
Mar 11, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 16:00 GMT
Scheduled - We will be carrying out essential maintenance on 11/03/2025 between 16:00 and 23:00 UTC.

During this time we will be performing routine maintenance in our Manchester datacentre.
No impact is expected, however Manchester datacentre services may be at risk of some disruption within the maintenance window.

Location:
Manchester UK

Start Date and time:
11/03/2025 16:00 UTC

End Date and time:
11/03/2025 23:00 UTC

Services affected:
Manchester datacentre.
No impact is expected, however Manchester datacentre services may be at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.
Mar 7, 17:20 GMT
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Mar 11, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 22:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance between 10/03/2025 22:00 and 11/03/2025 07:00 UTC.

During this time Three Ireland will be replacing a network switch.

Start Date and time:
10/03/2025 22:00 UTC

End Date and time:
11/03/2025 07:00 UTC

Services affected:
Three Ireland subscribers may experience a reconnection event during the planned maintenance when a controlled failover to a resilient node is conducted.

Customer action required:
No customer action is required.
Mar 7, 13:26 GMT
Notification of planned works - Tele 2
Completed - The scheduled maintenance has been completed.
Mar 11, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 23:00 GMT
Scheduled - Tele 2 will be carrying out essential maintenance between 10/03/2025 23:00 and 11/03/2025 02:00 UTC.

During this time Tele 2 will be performing software upgrades on the Tele 2 radius links with Pelion.
Tele 2 radius may be unavailable during this time.

Start Date and time:
10/03/2025 23:00 UTC

End Date and time:
11/03/2025 02:00 UTC

Services affected:
Tele 2 radius may be unavailable during this time.

Customer action required:
No customer action required.
Mar 7, 17:08 GMT
Mar 10, 2025
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Pelion // Vodafone UK Roaming
Resolved - Status:
Resolved

We would like to inform you that this incident has been resolved.

We apologise for any inconvenience.
Mar 7, 16:56 GMT
Monitoring - Status:
Our suppliers have advised that the Vodafone network seems to be recovering.
Network tests are passing on the MNOs and Pelion are monitoring that online device numbers are climbing back to pre-incident levels.

Please power cycle/reboot any devices where possible.

Pelion will keep this under monitoring until we have further confirmation from our MNO suppliers.

We apologise for any inconvenience.
Mar 7, 14:28 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Vodafone UK Roaming

Priority:
High

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams have been notifed by our suppliers that there is currently 2G and 4G/LTE data service degradation in Vodafone United Kingdom.
Subscribers are unable to establish 2G and 4G connections while roaming in this network.
Ongoing data sessions, voice, and SMS services are unaffected.

Customers are advised to steer devices to a different UK roaming network.

Pelion are attempting to mitigate the problem where possible.




We will provide an update shortly and we apologise for any inconvenience.
Mar 7, 14:13 GMT
Pelion // Tele 2 // Partial Outage
Resolved - This incident has been resolved.
Mar 7, 14:06 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Tele 2

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently investigating issues with Tele 2 which may have an impact on your service.
We have identified from monitoring and some reports from customers that there may be a partial outage on Tele 2 subscribers.

Update:
Pelion Support and engineering teams are investigating and we are engaging Tele2 to investigate.


We will provide an update shortly and we apologise for any inconvenience.
Mar 7, 13:53 GMT
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