Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.99 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
99.99 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026
Notification of planned works - Velos IoT
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 03/02/2026 between 17:00 and 22:00 UTC.

During this time we will be carrying out network and router performance upgrades across our Velos integration.

Location:
UK

Start Date and time:
03/02/2026 17:00 UTC

End Date and time:
03/02/2026 22:00 UTC

Services affected:
Subscriber operator traffic using Velos/Pelion Global Roaming SIMs will experience brief reconnections during the upgrade works.

Customer action required:
No customer action is required.
Jan 30, 14:35 GMT
Notification of planned works - London Data Centre
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 03/02/2026 between 17:00 and 22:00 UTC.

During this time we will be carrying out upgrades to our internet redundancy links in our London data centre.

Location:
UK

Start Date and time:
03/02/2026 17:00 UTC

End Date and time:
03/02/2026 22:00 UTC

Services affected:
Mobile operator traffic routing via our London data centre may experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Jan 30, 14:09 GMT
Notification of Planned Works - Manchester
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 03/02/2026 between 17:00 and 22:00 UTC.

During this time we will be carrying out regular failover testing between our core resilient components as part of our ongoing commitment to disaster recovery maintenance.

Location:
Manchester, UK

Start Date and time:
03/02/2026 17:00 UTC

End Date and time:
03/02/2026 22:00 UTC

Services affected:
Customers may see quick disconnect and reconnections.

Customer action required:
No customer action is required.
Jan 30, 17:07 GMT
Notification of planned works - TELUS
Completed - The scheduled maintenance has been completed.
Feb 3, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 08:00 GMT
Scheduled - TELUS will be carrying out upgrades on our integrated solution on 03/02/2026 between 08:00 and 11:00 UTC.

During this time TELUS will be performing IP changes in preparation for stability upgrades with Pelion.

Start Date and time:
03/02/2026 08:00 UTC (03:00 ET)

End Date and time:
03/02/2026 11:00 UTC (06:00 ET)

Services affected:
TELUS do not anticipate any impact to service during this maintenance, however, Pelion will consider TELUS subscriber traffic as at-risk during the maintenance period.

Customer action required:
No customer action is required.
Jan 30, 15:08 GMT
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Notification of planned works - London Data Centre
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 29/01/2026 between 17:00 and 23:00 UTC.

During this time we will be performing networking upgrades at our London data centre.

Location:
London, UK

Start Date and time:
29/01/2026 17:00 UTC

End Date and time:
29/01/2026 23:00 UTC

Services affected:
During this maintenance we will be optimising mobile operator specific VXLANs, this may specifically cause some brief disruption to Three subscriber traffic which is expected to last less than 5 minutes within the maintenance period.

Cross site traffic flows may also be temporarily disrupted during the same time.

Customer action required:
No customer action is required.
Jan 23, 17:06 GMT
Jan 28, 2026
Emergency Maintenance - US Internet Feed Failover
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:00 GMT
Scheduled - Scheduled
We will be carrying out essential maintenance on 28/01/2026 between 02:00 and 06:00 CT (08:00 - 12:00 UTC).

Pelion received notice of an Emergency Maintenance event from our primary ISP in Austin, TX. To mitigate impact that this could cause, we are scheduling our own emergency maintenance ahead of this to perform a managed failover on to a backup provider link.

Location:
Austin, TX. USA.

Start Date and time:
28/01/2026 02:00 CT (08:00 UTC)

End Date and time:
28/01/2026 06:00 CT (12:00 UTC)

Services affected:
No impact is expected, however, TELUS subscriber traffic is at risk of a reconnection event as the link failover is performed.

Customer action required:
No customer action is required.
Jan 27, 17:49 GMT
Jan 27, 2026
Notification of planned works - Tele2
Completed - The scheduled maintenance has been completed.
Jan 27, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 27/01/2026 between 17:00 and 21:00 UTC.

During this time we will be carrying out essential works to add resiliency to our Tele2 operator.

Start Date and time:
27/01/2026 17:00 UTC

End Date and time:
27/01/2026 21:00 UTC

Services affected:
Works are being carried out to upgrade Radius resiliency and to add a new backup link to Tele2, these works are essential to ensure Pelion ca continue to provide a resilient solution to customers using Tele2 subscribers.

Tele2 subscribers may experience one or more reconnection events within the maintenance period.

Customer action required:
No immediate customer action is required, however we would request that customers monitor their Tele2 subscriber estate health. Pelion technical support are on hand should any disruption continue outwith the maintenance period.
Jan 27, 15:16 GMT
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Notification of planned works - Three UK
Completed - The scheduled maintenance has been completed.
Jan 22, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 22/01/2026 between 17:00 and 19:00 UTC.

During this time we will be carrying out OS updates for our Three UK RADIUS nodes at our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
22/01/2026 17:00 UTC

End Date and time:
22/01/2026 19:00 UTC

Services affected:
During this change approximately 30% of connected Three UK subscribers could be at risk of experiencing a brief reconnection event as a managed failover is performed between nodes.

Customer action required:
No customer action is required.
Jan 16, 18:12 GMT
Jan 21, 2026

No incidents reported.

Jan 20, 2026
Notification of planned works - Manchester Data Centre
Completed - The scheduled maintenance has been completed.
Jan 20, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 20/01/2026 between 17:00 and 23:00 UTC.

During this time we will be carrying out upgrades to our internet redundancy links in our Manchester data centre.

Location:
UK

Start Date and time:
20/01/2026 17:00 UTC

End Date and time:
20/01/2026 23:00 UTC

Services affected:
Mobile operator traffic routing via our Manchester data centre may experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Jan 16, 18:04 GMT
Notification of planned works - Pelion Global Roaming SIM
Completed - The scheduled maintenance has been completed.
Jan 20, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:00 GMT
Scheduled - We will be carrying out essential maintenance on 20/01/2026 between 16:00 and 18:00 UTC.

During this time we will be upgrading our link to our Pelion Global Roaming provider.

Location:
UK

Start Date and time:
20/01/2026 16:00 UTC

End Date and time:
20/01/2026 18:00 UTC

Services affected:
Pelion Global Roaming (JT) subscribers are considered as at-risk during the maintenance period. It is possible that a reconnection event may be experienced.

Customer action required:
No customer action is required.
Jan 16, 17:59 GMT
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