Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.99 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.98 % uptime
Today
Three IRE Operational
90 days ago
99.92 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Three UK Jul 21, 2026 19:00-22:00 BST

We will be carrying out essential maintenance on 21/07/2026 between 19:00 and 22:00 BST.

During this time we will be performing upgrades to core network nodes in our London data centre.

Location:
London, UK

Start Date and time:
21/07/2026 19:00 BST

End Date and time:
21/07/2026 22:00 BST

Services affected:
Three UK subscribers are considered as at-risk during the maintenance period. During the planned upgrades there is a possibility of a reconnection event for some Three UK subscribers when a planned failover between primary and secondary hosts is performed.

Customer action required:
No customer actions is required.
Posted on Jul 17, 2026 - 13:57 BST
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Pelion // JT/Pelion Global Roaming // Degraded Performance
Resolved - Status:
Resolved

We would like to inform you that this incident has been resolved by the network supplier.

We apologise for any inconvenience.
Jul 16, 07:21 BST
Update - Status:
Monitoring

The network operator's packet core team has found an issue with a node on their network and is working to resolve this.

Pelion continues to observe that the issue appears to be mitigated for our radius and no impact is observed.

We apologise for any inconvenience and we will provide further updates as we receive them from the supplier.
Jul 16, 05:45 BST
Update - We are continuing to monitor for any further issues.
Jul 16, 04:42 BST
Monitoring - Status: Monitoring

Service Impacted:
JT/Pelion Global Roaming

Priority:
Medium

Pelion Environment Area(s) Affected:
UK&EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Global roaming/JT SIM supplier which may have caused an impact on your service.
We identified from monitoring an increase in radius messages and events which caused alerting on Pelion's side. This may have caused devices to disconnect and reconnect or to authenticate more frequently than normal.
Pelion engineering teams increased the radius capacity and the issue seems to have stabilised.

We have engaged the network supplier to investigate further as we believe an underlying network event could be the root cause.

Pelion will continue to monitor for any further impact but we believe the immediate issue is mitigated.


We will provide an update shortly and we apologise for any inconvenience.
Jul 16, 04:41 BST
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Pelion // Tele2 Connectivity
Resolved - After a period of monitoring we are satisfied that the issue has been resolved.
Jul 10, 18:55 BST
Monitoring - Status:
Incident Update

Pelion Support teams have identified from our monitoring and discussions with Tele2 that we observed a spike in Radius failures since approx. 16: 20 BST

The impact on customer services is that new connection attempts may have been temporarily impacted and several retries may have been required.

As of 16:40 BST Pelion Support teams have performed a managed failover on to an alternative host to mitigate the issue and normal connection behavior has since been observed, we will continue to monitor for a period of stability.

We apologise for any inconvenience.
Jul 10, 16:51 BST
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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