In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 2026 - 16:30 BST
Scheduled - We will be carrying out essential maintenance on 31/03/2026 between 16:30 and 19:30 UTC+1.
During this time we will be performing routine updates to our Firewall configuration.
Location: UK
Start Date and time: 31/03/2026 16:30 UTC+1
End Date and time: 31/03/2026 19:30 UTC+1
Services affected: Upon the insertion of the new configuration to the Firewall, a rules restart is required, this generally does not cause impact to customer subscribers, but subscribers should be considered as at-risk during the maintenance period.
Customer action required: No customer action is required, however if you experience any prolonged impact to subscriber traffic, please notify Pelion Technical Support.
Mar 31, 202616:30-19:30 BST
Pelion Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
99.99
% uptime
Today
London Datacentre
Operational
90 days ago
100.0
% uptime
Today
Manchester Datacentre
Operational
90 days ago
100.0
% uptime
Today
Austin Datacentre
Operational
90 days ago
99.99
% uptime
Today
Las Vegas Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Operational
90 days ago
99.99
% uptime
Today
DINA
Operational
90 days ago
100.0
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
OpenVPN US
Operational
90 days ago
100.0
% uptime
Today
Austin IPsec's
Operational
90 days ago
99.99
% uptime
Today
Las Vegas IPsec's
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Under Maintenance
90 days ago
100.0
% uptime
Today
Pelion Global Roaming
Under Maintenance
90 days ago
100.0
% uptime
Today
EE
Under Maintenance
90 days ago
100.0
% uptime
Today
O2
Under Maintenance
90 days ago
100.0
% uptime
Today
Tele2
Under Maintenance
90 days ago
100.0
% uptime
Today
Three IRE
Under Maintenance
90 days ago
100.0
% uptime
Today
Three UK
Under Maintenance
90 days ago
100.0
% uptime
Today
Vodafone
Under Maintenance
90 days ago
100.0
% uptime
Today
Vodafone Global
Under Maintenance
90 days ago
100.0
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Vodafone NB-IoT (LPWAN)
Under Maintenance
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Customer Phone line
Operational
90 days ago
100.0
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.pelion.com
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
Operational
90 days ago
100.0
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
SMS Gateway
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 31, 2026
Unresolved incident: Notification of planned works - Pelion Firewall.
Completed -
The scheduled maintenance has been completed.
Mar 26, 12:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 GMT
Scheduled -
We will be carrying out essential maintenance on 26/03/2026 between 03:00 and 06:00 CT.
During this time we will be performing upgrade works of the core router in Las Vegas and a failover to test resiliency. This is part of our program of general maintenance.
Some customers using Telus connectivity may see devices momentarily disconnect and reconnect.
Location: Las Vegas, USA.
Start Date and time: 26/03/2026 03:00 CT
End Date and time: 26/03/2026 06:00 CT
Services affected: Telus subscribers are at risk of a reconnection event during the maintenance period.
Customer action required: No customer action is required.
Mar 17, 17:33 GMT
Completed -
The scheduled maintenance has been completed.
Mar 20, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 GMT
Scheduled -
Vodafone will be carrying out essential maintenance between 19/03/2026 23:00 and 20/03/2026 06:00 UTC.
During this time Vodafone will be performing a GPRS exchange firewall migration of the current roaming firewall cluster to ensure stability and future network requirements. There will be up to 15 minutes of data unavailability for both new and ongoing sessions, within the maintenance window.
Start Date and time: 19/03/2026 23:00 UTC
End Date and time: 20/03/2026 06:00 UTC
Services affected: Vodafone NB-IoT (LPWAN). There will be up to 15 minutes of data unavailability for both new and ongoing sessions, within the maintenance window.
Customer action required: No customer action is required.
Mar 13, 14:40 GMT
Completed -
The scheduled maintenance has been completed.
Mar 19, 18:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 GMT
Scheduled -
We will be carrying out essential maintenance on 19/03/2026 between 10:00 and 18:00 UTC.
During this time Pelion engineers will be on site in our London datacentre. No impact is expected during this time as engineers are inspecting equipment only. However, London datacentre services should be considered at risk of some disruption within the maintenance window.
Location: London DC
Start Date and time: 19/03/2026 10:00 UTC
End Date and time: 19/03/2026 18:00 UTC
Services affected: London DC, Three UK, O2 UK, Vodafone UK, Global and NB-IoT & single sited London IPsec VPN. No impact expected.
Customer action required: No customer action is required.
Mar 17, 17:30 GMT
We would like to inform you that following a period of monitoring, this incident is resolved.
We apologise for any inconvenience.
Mar 18, 09:39 GMT
Update -
Subscriber traffic and services operating at normal levels, we will continue to monitor this.
Mar 18, 00:34 GMT
Monitoring -
Currently in our primary US location, we are experiencing intermittency with our Outbound connectivity service. Services may be impacted during this time, resilient solutions and subscriber traffic will be being serviced out of our secondary site during this period.
We are seeing an increased level of packet loss via specific routes from our primary Internet provider. We are monitoring and may prioritise alternative providers. Our secondary site remains fully operational.
Mar 18, 00:07 GMT