Current Status.
All Systems Operational
Arm Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Arm Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Summary of work:

We will be carrying out essential maintenance on 02/12/20 between 18:00 and 22:00.

During this time we will be performing maintenance on our UK Pelion Platform.
We would not recommend any customer actions are completed on the platform at this time as they are likely to fail.

Start Date and time: 02/12/20 18:00

End Date and time: 02/12/20 22:00

Services affected: UK Pelion Platform

Customer action required: No customer actions during the maintenance window please.
Posted on Nov 27, 15:03 GMT
Past Incidents
Nov 27, 2020
Resolved - This incident has been resolved.
Nov 27, 08:46 GMT
Investigating - We are currently investigating a network fault on Vodafone UK and this may be causing connectivity issues.
We are investigating this with Vodafone UK at the moment.
We will provide a further update as soon as possible.
Nov 26, 18:14 GMT
Nov 26, 2020
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 12:51 GMT
Investigating - We are investigating an issue with the Online and Offline status of SIM's on the Pelion platform.
This may not show the correct number of SIM's in an Online or Offline status.
This is a cosmetic issue only and should have no impact on the SIM card connectivity and behaviour.
We will provide an update on this as soon as possible.
Nov 23, 11:22 GMT
Resolved - This incident has been resolved.
Nov 23, 11:16 GMT
Update - We are continuing to investigate this issue.
Nov 20, 16:53 GMT
Update - We are continuing to investigate this issue.
Nov 19, 17:10 GMT
Investigating - We are investigating an issue with our analytics not displaying the correct number of SIM's online or offline on the Pelion platform for Tele 2 SIM cards.
This is a cosmetic issue only and should have no impact on the SIM card connectivity and behaviour.
We will provide an update on this as soon as possible.
Nov 19, 17:08 GMT
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 GMT
Scheduled - Summary of work:

The network have advised they will be carrying out emergency maintenance on 21/11/20 between 00:00 and 02:00.

During this time subscribers connected to Global Roaming SIM's may intermittently reconnect.

Start Date and time: 21/11/20 00:00

End Date and time: 21/11/20 02:00

Services affected: JT/Arm Pelion Global Roaming SIMs

Customer action required: No customer action is required.
In the event that your subscriber does not automatically reconnect please refresh this via the platform.
For any other issues please raise a support case via the normal channels.
Nov 20, 16:51 GMT
Nov 20, 2020
Nov 19, 2020
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 18/11/2020 between 18:00 and 21:00.

During this time subscribers connected to Three UK may intermittently reconnect.

Start Date and time: 18/11/2020 18:00

End Date and time: 18/11/2020 21:00

Services affected: Three UK

Customer action required: no customer action is required
Nov 13, 13:22 GMT
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 18/11/2020 between 18:00 and 20:00.

During this time no subscriber impact is expected.
We will be performing routine maintenance on our radius servers in both Datacentre's.

Location: London and Manchester

Start Date and time: 18/11/2020 18:00

End Date and time: 18/11/2020 20:00

Services affected: Radius

Customer action required: no customer action is required
Nov 13, 13:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 18, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:30 GMT
Scheduled - Summary of work:

We will be carrying out essential maintenance on 18/11/20 between 17:30 and 18:30.

During this time the UK Pelion Platform will be unavailable.

Start Date and time: 18/11/20 17:30

End Date and time: 18/11/20 18:30

Services affected: UK Pelion Platform

Customer action required: no customer action is required.
Nov 17, 09:21 GMT
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - This incident has been resolved.
Nov 13, 14:40 GMT
Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact.

Customer action required: None
Aug 14, 16:54 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 14, 10:28 BST
Update - We are aware of further issues impacting ThreeUK This morning, Our Engineering team is continuing to investigate this as a priority
Aug 13, 11:42 BST
Update - We have mitigated the issues which were impacting devices connecting to the network, we will be continuing with our network improvement plan to reduce the chance of this reoccurring.
Aug 12, 10:39 BST
Update - We are continuing to work on a fix for this issue however some impact where devices may disconnect and reconnect, may still be seen.
We are still working to fully investigate and resolve the issues and a planned maintenance window is in place for this evening 11/08/20 18:00 - 20:00 to work on the issues.
Thank you for your patience and apologies for any inconvenience caused.
Aug 11, 15:43 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 11, 10:52 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are still working to fully resolve the issue.
Aug 10, 14:30 BST
Identified - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:38 BST
Update - We are continuing to work on a fix for this issue however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 10, 10:37 BST
Update - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:25 BST
Monitoring - We have identified and implemented a fix, we are continuing to monitor to ensure no further impact

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance.
Aug 7, 18:19 BST
Update - We are continuing to work on a fix for this issue.
We have mitigated the issue, however some impact may still be seen.
We are working to fully resolve the issue and we will provide an update shortly.
Aug 7, 16:40 BST
Identified - Please be advised that we are aware of further impact seen on Three UK SIM's, this is being investigated and we will provide an update shortly.
Aug 7, 14:19 BST
Monitoring - This incident has been resolved under monitoring.

Customer action required: No customer action is required, however if you do believe that you have impacted devices then please fully power cycle/restart your device in the first instance. If you still require support, please raise a ticket via the normal channels.
Aug 7, 12:24 BST
Investigating - We have identified an issue with SIM's on Three UK.
Please be advised that this is being investigated and we will provide an update shortly.
Aug 7, 11:00 BST