Current Status.
All Systems Operational
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Edinburgh Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Notification of planned works - Tele 2 Feb 8, 2023 04:00-07:00 GMT
Tele 2 will be carrying out essential maintenance on 08/02/2023 between 04:00 and 07:00 UTC.

During this time Tele 2 will be performing planned maintenance works on their signalling network infrastructure to ensure the highest quality of service.
No customer impact is expected.

Start Date and time: 08/02/2023 04:00 UTC

End Date and time: 08/02/2023 07:00 UTC

Services affected:
Tele 2. No customer impact is expected.

Customer action required:
No customer action is required.

Posted on Feb 03, 2023 - 14:44 GMT
We will be carrying out essential maintenance on 08/02/2023 between 17:00 and 21:00.

During this time we will be performing routine networking updates to our core routers in the Manchester Datacentre.
Pelion Subscribers on the listed networks may disconnect and reconnect their data sessions within the change window.

Location:
Manchester Datacentre

Start Date and time: 08/02/2023 17:00 UTC

End Date and time: 08/02/2023 21:00 UTC

Services affected:
EE, O2, Pelion Global Roaming (JT), Tele 2, Three UK, Vodafone Global, Vodafone NB-IoT (LPWAN)
Subscribers on the above network operators may disconnect and reconnect their data sessions within the change window.

Customer action required:
No customer action is required, however should subscribers fail to automatically reconnect at the end of the change window a power cycle of the device may be required in the first instance.

Posted on Feb 03, 2023 - 15:09 GMT
Notification of planned works - Tele 2 Feb 8, 2023 22:00 - Feb 9, 2023 00:00 GMT
Tele 2 will be carrying out essential maintenance on 08/02/2023 between 22:00 and 00:00 UTC.

During this time Tele 2 will be performing planned maintenance works on their signalling network infrastructure to ensure the highest quality of service.
No customer impact is expected.

Start Date and time: 08/02/2023 22:00 UTC

End Date and time: 09/02/2023 00:00 UTC

Services affected:
Tele 2. No customer impact is expected.

Customer action required:
No customer action is required.

Posted on Feb 06, 2023 - 15:36 GMT
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Completed - The scheduled maintenance has been completed.
Feb 3, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 23:00 GMT
Scheduled - Tele 2 will be carrying out essential maintenance between 02/02/2023 23:00 and 03/02/2023 15:00 UTC.

During this time Tele 2 will be performing hardware and software upgrades to the network node that is responsible for handling 4G signaling.
No customer impact is expected.

Start Date and time: 02/02/2023 23:00 UTC

End Date and time: 03/02/2023 15:00 UTC

Services affected:
Tele 2. No customer impact is expected.

Customer action required:
No customer action is required.

Jan 27, 14:46 GMT
Feb 2, 2023
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 01/02/2023 between 17:00 and 19:00 UTC.

During this time we will be performing a routine update on our integration with Three UK.
Subscribers on Three UK may experience a disconnect and reconnect of their data sessions within the change window.

Start Date and time: 01/02/2023 17:00 UTC

End Date and time: 01/02/2023 19:00 UTC

Services affected:
Three UK subscribers may disconnect and reconnect within the change window.

Customer action required:
No customer action is required, however if subscribers fail to automatically reconnect at the end of the change window a power cycle of the device may be required in the first instance.

Jan 27, 14:38 GMT
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 23:00 GMT
Scheduled - Pelion's Manchester datacentre provider will be carrying out essential maintenance between 30/01/2023 23:00 and 31/01/2023 01:00 UTC.

During this time our provider will be performing essential networking upgrades to improve service reliability.
No impact is expected, however Manchester datacentre services may be at risk within the change window.

Location: Manchester DC

Start Date and time: 30/01/2023 23:00 UTC

End Date and time: 31/01/2023 01:00 UTC

Services affected:
No impact is expected.
However, Manchester Datacentre, Single sited Manchester IPsec VPN, Pelion Global Roaming (JT), Tele 2, O2 , Vodafone NB-IoT (LPWAN), EE and Three UK may be at risk of some disruption within the change window.

Customer action required:
No customer action is required, however if subscribers or IPSec VPN disconnect and do not automatically reconnect at the end of the change window, a restart of the device or VPN may be required in the 1st instance.

Jan 30, 16:38 GMT
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 20:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 14:05 GMT
Scheduled - Tele 2 will be carrying out essential maintenance between 30/01/2023 23:00 and 31/01/2023 05:00 UTC.

During this time Tele 2 will be performing hardware and software upgrades to the network node that is responsible for handling 4G signaling.
No customer impact is expected.

Start Date and time: 30/01/2023 23:00 UTC

End Date and time: 31/01/2023 05:00 UTC

Services affected:
Tele 2. No customer impact is expected.

Customer action required:
No customer action is required.

Jan 27, 14:08 GMT
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 GMT
Scheduled - Vodafone will be carrying out essential maintenance on 28/01/2023 22:00 to 29/01/2023 05:00 UTC.

During this time Vodafone will be upgrading part of their core network in order to increase redundancy to ensure stability.

Change Start Time: 28/01/2023 22:00 UTC

Service Impact Start Time: 28/01/2023 23:15 UTC

Service Impact End Time: 29/01/2023 02:30 UTC

Change End Time: 29/01/2023 05:00 UTC

Services affected:
Vodafone Global Subscribers.
Within the service impact window, there will be multiple service-affecting windows during which there will be up to 1 min of traffic interruption, meaning that Vodafone Global subscribers may be unable to exchange data traffic & create new data sessions.

Customer action required:
No customer action is required, however if subscribers fail to automatically reconnect at the end of the change window a restart/power cycle of the device may be required in the first instance.

Jan 23, 14:48 GMT
Jan 28, 2023
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:00 GMT
Scheduled - We will be carrying out essential maintenance on 25/01/2023 between 16:00 and 19:00 UTC

During this time we will be performing a routine update to our Vodafone NB-IoT/LPWAN radius solution.
Vodafone NB-IoT/LPWAN subscribers may experience intermittent issues in attaching to the network or may disconnect and reconnect within the change window.

Start Date and time: 25/01/2023 16:00 UTC

End Date and time: 25/01/2023 19:00 UTC

Services affected:
Vodafone NB-IoT/LPWAN subscribers may experience intermittent issues in attaching to the network or may disconnect and reconnect within the change window.

Customer action required:
No customer action is required, however if devices do not automatically reconnect at the end of the change window a power cycle/restart of the device may be required in the first instance.

Jan 23, 16:46 GMT
Completed - The scheduled maintenance has been completed.
Jan 25, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 25/01/2023 between 17:00 and 19:00 UTC.

During this time we will be upgrading the Pelion DINA service to allow for additional redundancy in the service.
The DINA service may be intermittently unavailable within the change window.

Start Date and time: 25/01/2023 17:00 UTC

End Date and time: 25/01/2023 19:00 UTC

Services affected:
DINA. The DINA service may be intermittently unavailable within the change window.

Customer action required:
No customer action is required.
However, customers who experience issues using DINA within the change window may have to reconnect to the service following the change window.

Jan 23, 14:16 GMT
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - Status: Resolved

We would like to inform you that the following incident with Tele2 Authentication Requests has now been resolved.

We apologise for any inconvenience.

Jan 23, 09:08 GMT
Monitoring - Status: Resolved Under Monitoring

We have been notified by Tele 2 that authentication requests have returned to normal levels; we are monitoring the resolution to ensure no further impact for this incident is experienced.

Customer action required: No customer action is required.

If you do experience any issues with Tele 2 subscribers, please raise a support request via your normal channels.

Jan 22, 22:05 GMT
Identified - Status: Incident Identified

Summary:
Pelion Support teams have been notified by mobile operator TELE2 of increased authentication requests for Pelion hosted SIMs.

We do not believe this is causing any impact to customers, however, we are working closely with TELE2 to resolve this issue.

Status: In Progress
Pelion Support teams are investigating and closely monitoring the situation.

If you are impacted by this issue, please raise a support request with us via your normal channels.

Jan 22, 18:22 GMT