Update: EE believe to have identified a configuration error and resolved the roaming incident and we are now seeing traffic levels return to normal across Tele2, Three Ireland and Velos.
Priority: High
Pelion Environment Area(s) Affected: UK and EU
Summary: Please monitor your affected devices and report any SIMs still showing issues. Resolution applies to data, SMS and voice.
Posted Jun 18, 2026 - 16:46 BST
Monitoring
Status: Investigating and Monitoring
Service Impacted: Roaming services including data, SMS and voice are currently unavailable on the EE network. This is affecting all roaming operators including Tele2, Velos and Three Ireland
Priority: High
Pelion Environment Area(s) Affected: UK and EU
Summary: The BT/EE support teams are currently investigating this issue as a P1 and we expect further update at 16.30. In the meantime, please contact support@pelion.com if you are experiencing issues related to this outage on your roaming SIMs.
Posted Jun 18, 2026 - 14:25 BST
This incident affected: Mobile Operators (Pelion Global Roaming, Tele2, Three IRE).