We would like to inform you that this incident has been resolved.
We apologise for any inconvenience.
Posted Jul 25, 2025 - 16:01 BST
Monitoring
Status: Monitoring
We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.
Customer action required: Customers may need to power cycle/reboot devices if they do not automatically recover.
We apologise for any inconvenience.
Posted Jul 25, 2025 - 14:20 BST
Identified
Status: Investigating Incident
Service Impacted: Three Ireland - Partial Outage (Recovering)
Priority: High
Pelion Environment Area(s) Affected: UK
Summary:
Pelion Support teams are currently investigating issues with Three Ireland which may have had an impact on your service. We have identified that some customers may be seeing subscriber connectivity issues with Three Ireland, since approx 12:46BST.
Update: Pelion engineers have investigated the issue and have seen a node issue with one of the components that integrates with Three Ireland. Engineers have restarted the node and subscribers should be beginning to recover.
We will provide a further update shortly and we apologise for any inconvenience.
Posted Jul 25, 2025 - 14:02 BST
This incident affected: Mobile Operators (Three IRE).