Most platform services are fully operational again. We are continuing to work on restoring the DINA service
Posted Nov 12, 2024 - 14:59 GMT
Identified
Status: Incident Update
Update Summary: Pelion Support teams have identified that DINA service and some of the analytics of the Pelion platform are still impacted by this incident.
Status: Pelion support teams are working to resolve the outstanding issues.
We apologise for any inconvenience.
Posted Nov 12, 2024 - 13:58 GMT
Monitoring
Status: Monitoring
We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.
We apologise for any inconvenience caused.
Posted Nov 12, 2024 - 13:53 GMT
Update
We have identified that Open VPN UK is also impacted by this incident.
Pelion Support and engineering teams are investigating and we will provide an update shortly.
We apologise for any inconvenience caused.
Posted Nov 12, 2024 - 13:32 GMT
Investigating
Status: Investigating Incident
Service Impacted: Pelion Portal UK & EU Open VPN UK
Priority: Critical
Pelion Environment Area(s) Affected: UK & EU
Summary:
Pelion Support teams are currently investigating issues with the Pelion Portal UK & EU which may have an impact on your service. We have identified from monitoring that the Pelion Portal UK & EU is currently unavailable and users are receiving an error message.
Update: Pelion Support and engineering teams are investigating the issue.
We will provide an update shortly and we apologise for any inconvenience.
Posted Nov 12, 2024 - 13:20 GMT
This incident affected: Pelion (Analytics, Pelion Platform) and VPN Technology (DINA, OpenVPN).