We would like to inform you that following a period of monitoring, this incident is resolved.
We apologise for any inconvenience.
Posted Nov 28, 2025 - 15:27 GMT
Monitoring
Status: Monitoring
The connectivity issue looks to have stabilised. We are working with EE/BT to continue monitoring and to understand the root cause of the issue.
Customers may have to reboot/power cycle their devices in the first instance.
We apologise for any inconvenience.
Posted Nov 28, 2025 - 11:40 GMT
Investigating
Status: Investigating Incident
Service Impacted: EE/BT
Priority: High
Pelion Environment Area(s) Affected: UK
Summary:
Pelion Support teams are currently investigating issues with EE/BT which may have an impact on your service. We have identified from monitoring that Pelion are experiencing intermittent connectivity back into EE/BT's core network.
Pelion subscribers with EE/BT SIMs may see intermittent connectivity issues.
Update: Pelion support and engineering are investigating and we have also engaged BT to investigate.
We will provide an update shortly and we apologise for any inconvenience.