The supplier has resolved the incident and Pelion confirms normal behaviour returned.
Posted Oct 06, 2025 - 17:16 BST
Update
Our supplier has identified an issue along their path and an engineer has been deployed to investigate. The Pelion team is still monitoring from our end
Posted Oct 06, 2025 - 13:51 BST
Update
We are continuing to monitor for any further issues.
Posted Oct 06, 2025 - 13:49 BST
Monitoring
The Pelion team have redirected any affected traffic through the primary site while waiting for a supplier update, and are currently monitoring.
Posted Oct 06, 2025 - 11:27 BST
Investigating
Status: Investigating Incident
Service Impacted: London secondary DC
Priority: High
Pelion Environment Area(s) Affected: UK
Summary:
Pelion Support teams are currently investigating issues with London secondary DC which may have an impact on your services. There may also be reduced resiliency with JT and H3G connectivity. We have identified from monitoring that we are seeing connection issues/outbound internet issue with the London DC.
Update:
Pelion support teams are currently investigating the issues.
We will provide an update shortly and we apologise for any inconvenience.
Posted Oct 06, 2025 - 10:28 BST
This incident affected: Infrastructure (London Datacentre).