We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.
We apologise for any inconvenience.
Posted Mar 24, 2025 - 19:01 GMT
Identified
Pelion Support and engineering teams are continuing to investigate the issue.
Pelion have escalated the issue to Telus to assist in the investigation and assistance in restoring service.
We will provide an update shortly and we apologise for any inconvenience.
Posted Mar 24, 2025 - 18:19 GMT
Investigating
Status: Investigating Incident
Service Impacted: Telus
Priority: High
Pelion Environment Area(s) Affected: US
Summary:
Pelion Support teams are currently investigating issues with Telus connectivity which may have an impact on your service.
Following the earlier Austin outbound internet issues, Pelion support teams are investigating Telus connectivity issues.
We will provide an update shortly and we apologise for any inconvenience.
Posted Mar 24, 2025 - 17:05 GMT
Monitoring
Status: Monitoring
Services look to be recovering and we are currently monitoring to ensure no further impact.
We apologise for any inconvenience.
Posted Mar 24, 2025 - 15:34 GMT
Investigating
Status: Investigating Incident
Service Impacted: Austin Datacentre
Priority: High
Pelion Environment Area(s) Affected: US
Summary:
Pelion Support teams are currently investigating issues with the Austin datacentre which may have an impact on your service. We have identified from monitoring that Pelion are experiencing an issue with the outbound internet connection in the Austin datacentre. This may be impacting single sited IPsec VPNs, Telus subscribers and the Pelion US Platform.
Update: Pelion Support and engineering teams are currently investigating the full impact.
We will provide an update shortly and we apologise for any inconvenience.
Posted Mar 24, 2025 - 15:24 GMT
This incident affected: VPN Technology (Austin IPsec's), Pelion (Pelion US Platform), and Mobile Operators (Telus).