Pelion and Three Ireland technical teams have identified connectivity behaviour causing issues for roaming subscribers reconnecting to Three UK and applied a network mitigation. We see all traffic patterns returning to normal and are currently monitoring for improvements across the board.
Posted Jun 19, 2026 - 15:00 BST
Investigating
Status: Investigating
Priority: 2
Pelion have identified some further issues with Three Ireland SIMs and are engaging with the network currently.
We will provide another update soon and we apologise for any inconvenience, please reach out if you are seeing any impact.
Posted Jun 18, 2026 - 14:12 BST
Monitoring
Status: Monitoring
Service Impacted: Three Ireland
Priority: Low
Pelion Environment Area(s) Affected: UK & EU
Summary: Three Ireland have applied a fix for customers experiencing issues while roaming, we are currently monitoring our performance. We expect affect customers to see improvements.
Posted Jun 18, 2026 - 10:52 BST
Investigating
Status: Investigating
Priority: 3
Pelion's network partners have identified the issue and will rectify this in a maintenance this evening, if you are in need of a workaround until then please contact our support team.
We will provide another update soon and we apologise for any inconvenience.
Posted Jun 17, 2026 - 10:25 BST
Monitoring
Status: Monitoring
Priority: 3
The escalations teams have successfully engaged the appropriate partners and diagnosed the issue. We are monitoring our traffic returning to normal levels.
We will provide another update soon and we apologise for any inconvenience.
Posted Jun 16, 2026 - 17:03 BST
Identified
Status: Identified
Priority: 3
Pelion's network partner have identified a routing issue causing outage to a subset of devices roaming on Vodafone. Any affected customers will now see a reconnection, and we will monitor for improvement.
We will provide another update soon and we apologise for any inconvenience.
Posted Jun 16, 2026 - 16:03 BST
Update
Status: Mitigation
Priority: 3
Pelion Support & engineering teams are continuing to work through the reported issues. Any customer who is roaming to Vodafone using a Three Ireland SIM is advised to steer away from Vodafone, and if not possible can reach out to support@pelion.com who will steer this for you temporarily.
We are seeing intermittent recovery and are engaged with all relevant partners as a priority.
We will provide another update soon and we apologise for any inconvenience.
Posted Jun 16, 2026 - 13:52 BST
Update
Status: Incident Update
Priority: 2
Pelion Support & engineering teams are continuing to work through the reported issues. Pelion engineering teams are working on mitigation attempts. We are seeing issues predominantly with Three Ireland SIMs roaming to Vodafone, please steer away from this network if you are seeing issues and if possible.
We are seeing intermittent recovery and are engaged with all relevant partners as a priority.
We will provide another update soon and we apologise for any inconvenience.
Posted Jun 16, 2026 - 12:19 BST
Investigating
Status: Investigating Incident
Service Impacted: Three Ireland
Priority: High
Pelion Environment Area(s) Affected: UK & EU
Summary: Pelion Support teams are currently investigating issues with Three Ireland which may have an impact on your service.
Update: Pelion engineers are investigating the reported issues.
We will provide an update shortly and we apologise for any inconvenience.
Posted Jun 16, 2026 - 10:19 BST
This incident affected: Mobile Operators (Three IRE).