Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.88 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.43 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.95 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.71 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.96 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.91 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.95 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Three UK & Three Ireland Jun 16, 2025 17:00-19:00 BST

We will be carrying out essential maintenance on 16/06/2025 between 17:00 and 19:00 BST.

During this time we will be performing some essential maintenance on Pelion's infrastructure which integrates with Three UK and Three Ireland.
SIM subscribers with these operators may disconnect and reconnect within the change window.

Start Date and time:
16/06/2025 17:00 BST

End Date and time:
16/06/2025 19:00 BST

Services affected:
Three UK and Three Ireland subscribers may disconnect and reconnect within the change window.

Customer action required:
None.
Posted on Jun 13, 2025 - 15:13 BST

Notification of planned works - Telus Jun 18, 2025 09:00-12:00 BST

We will be carrying out essential maintenance on 18/06/2025 between 09:00 and 12:00 BST.

During this time we will be performing some routine firewall maintenance for Telus subscribers.
No customer impact is expected.

Start Date and time:
18/06/2025 09:00 BST / 03:00 Central

End Date and time:
18/06/2025 12:00 BST / 06:00 Central

Services affected:
Telus.
No customer impact is expected.

Customer action required:
None.
Posted on Jun 13, 2025 - 15:08 BST

Notification of planned works - Three Ireland Jun 18, 2025 22:00 - Jun 19, 2025 06:00 BST

Three Ireland will be carrying out essential maintenance on 18/06/2025 between 22:00 and 06:00 BST.

During this time Three Ireland and their network vendor partner are carrying out resiliency testing work.

Start Date and time:
18/06/2025 22:00 BST

End Date and time:
19/06/2025 06:00 BST

Services affected:
Three Ireland subscribers are not expected to experience any impact, but are considered as at risk during the maintenance window.

Customer action required:
No customer action is required.
Posted on Jun 13, 2025 - 14:58 BST
Jun 14, 2025

No incidents reported today.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Pelion // Vodafone UK
Resolved - No further impact is observed.
SIM subscriber traffic is being served from Pelion's Manchester DC.
Jun 8, 20:14 BST
Monitoring - Status: Investigating & Monitoring Incident

Service Impacted:
Vodafone UK

Priority:
Medium

Pelion Environment Area(s) Affected:
UK

Summary:
Pelion Support teams have monitored that Pelion's primary link to Vodafone UK in our London datacentre has dropped.
Traffic has moved cleanly to our Manchester site, however there was a large increase in radius messages during this time. This may mean that SIM suscribers momentarily disconnected and reconnected.
Subscriber traffic is now being served normally from our Manchester DC.
Pelion is raising to Vodafone and we will continue to monitor for any impact.

We apologise if you monitored any impact.
Jun 8, 18:52 BST
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Notification of planned works - Pelion US Data Centre Migration
Completed - The scheduled maintenance has been completed.
Jun 6, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 BST
Scheduled - We'll be carrying out planned works as we migrate our secondary data centre from Miami to our new facility in Las Vegas. This upgrade is part of our ongoing efforts to improve the resilience and performance of our services.

Location:
USA

Start Date and time:
27/05/2025 09:00 BST (03:00 CT)

End Date and time:
06/06/2025 17:00 BST (11:00 CT)

What to Expect:
During the maintenance window, services currently hosted in Miami may experience one or more brief reconnection events. To minimise disruption, traffic will be automatically rerouted via our Austin data centre while the work is underway.

The potential impact times during each day are between 09:00 - 13:00 BST (03:00 - 07:00 CT)

Services affected:
Whilst Pelion will take all precautionary efforts to move any traffic to Austin before the changes, there is still some services that would be considered as at risk.

Telus subscriber traffic is at risk of a reconnection event during the impact times on each day.
Customer VPNs that have secondary tunnels that terminate in Miami may see a reconnection event during the impact times on each day.

Customer action required:
No action is needed on your part. Everything will be handled by our team. However, if you notice any extended issues during this time, please reach out to our technical support team — we're here to help.
May 5, 15:24 BST
Jun 5, 2025

No incidents reported.

Jun 4, 2025
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jun 4, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance on 03/06/2025 between 22:00 and 06:00 UTC.

During this time Three Ireland and their network vendor partner are carrying out resiliency testing work.

Start Date and time:
03/06/2025 22:00 BST

End Date and time:
04/06/2025 06:00 BST

Services affected:
Three Ireland subscribers are not expected to experience any impact, but are considered as at risk during the maintenance window.

Customer action required:
No customer action is required.
May 30, 16:01 BST
Jun 3, 2025
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Jun 3, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 03/06/2025 between 17:00 and 18:00 BST.

During this time we will be carrying out essential maintenance with Three Ireland to complete preparation work for a networking update to follow at a later date.

Start Date and time:
03/06/2025 17:00 BST

End Date and time:
03/06/2025 18:00 BST

Services affected:
Three Ireland subscribers may experience a reconnection event as a managed failover between links is performed.

Customer action required:
No customer action is required.
May 30, 15:57 BST
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

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