Current Status.
JT/Pelion Global Roaming - Degraded Performance
Update - JT are continuing to investigate this issue with their network partners to identify the root cause.

At this time Pelion are observing a gradual return to normal connectivity levels and believe that impact should be low. We will continue to monitor and engage with JT and will provide further updates as they become available.
Nov 21, 2024 - 02:38 GMT
Investigating - Status: Investigating Incident

Service Impacted:
JT Connectivity

Priority:
High

Summary:

JT have informed us that they are experiencing service degradation due to a signaling issue on their IPX interconnect links which may have an impact on your service.

We have identified from our monitoring systems that this degradation of service likely began around 23:20 UTC for some Pelion customers.

JT are assessing the full impact to services and will provide further updates to Pelion by approx. 03:00 UTC
Nov 21, 2024 - 01:41 GMT
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.96 % uptime
Today
DINA Operational
90 days ago
99.75 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
99.98 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Degraded Performance
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Degraded Performance
90 days ago
99.99 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.98 % uptime
Today
Three IRE Operational
90 days ago
99.99 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.99 % uptime
Today
Vodafone Global Operational
90 days ago
99.99 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
99.99 % uptime
Today
Services Operational
90 days ago
94.92 % uptime
Today
Customer Phone line Operational
90 days ago
79.71 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.97 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of planned works - Pelion Core Router Services Nov 21, 2024 17:00-19:00 GMT
We will be carrying out essential maintenance on 21/11/2024 between 17:00 and 19:00 UTC.

During this time we will be making essential updates to our core router services, there is no expected impact to service.

Start Date and time:
21/11/2024 17:00 UTC

End Date and time:
21/11/2024 19:00 UTC

Services affected:
During this maintenance period there is no expected impact to services, however, due to the nature of working on a core router we would regard connectivity as At-Risk during this maintenance.

Customer action required:
No customer action is required.
Posted on Nov 20, 2024 - 19:05 GMT
Notification of planned works - Pelion UK Cross Site Failover Nov 22, 2024 17:00-19:00 GMT
We will be carrying out essential maintenance on 22/11/2024 between 17:00 and 19:00 UTC.

During this time we will be carrying out a managed failover on one of our cross site links between Pelion's UK data centres. The purpose of this work is to de-risk a supplier change in the upcoming days to minimise any potential for impact to our services.

Location:
UK

Start Date and time:
22/11/2024 17:00 UTC

End Date and time:
22/11/2024 19:00 UTC

Services affected:
Customer IPsecs hosted at our UK data centres may experience a reconnection during the maintenance period

Customer action required:
No customer action is required.
Posted on Nov 18, 2024 - 11:30 GMT
Past Incidents
Nov 21, 2024
Notification of planned works - Tele 2
Completed - The scheduled maintenance has been completed.
Nov 21, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 GMT
Scheduled - Tele 2 will be carrying out essential maintenance between 20/11/2024 23:00 and 21/11/2024 03:00 UTC.

During this time Tele2 is planning to perform hardware upgrades in their core network infrastructure to ensure the highest quality of service.
During the scheduled maintenance window, there is a low risk of minor packet loss.

Start Date and time:
20/11/2024 23:00 UTC

End Date and time:
21/11/2024 03:00 UTC

Services affected:
Tele 2.
During the scheduled maintenance window, there is a low risk of minor packet loss.

Customer action required:
No customer action is required.
Nov 15, 17:22 GMT
Notification of planned works - JT/Pelion Global Roaming
Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 09:00 GMT
Scheduled - The JT/Pelion Global Roaming network provider will be carrying out essential maintenance between 18/11/2024 09:00 and 21/11/2024 02:00 UTC.

During this time the network vendor has a requirement to keep the estate up to date with the latest software version and security patches.

In preparation for the upgrade the vendor will perform a DNS change at 09:00 UTC on 18th Nov.
This will allow time for network operators to honour DNS updates and gracefully move the existing sessions to a different PGW.
The primary IoT PGW will be isolated from the network to stop any new sessions connecting and the backup IoT PGW will handle new connections
Once the upgrade has been performed on the primary IoT PGW, the DNS will be rebalanced and subscribers moved back to the primary IoT PGW.

No customer impact is expected but subscribers may be at risk of some disruption within the change window.

Start Date and time:
18/11/2024 09:00 UTC

End Date and time:
21/11/2024 02:00 UTC


Services affected:
JT/Pelion Global Roaming subscribers.
No customer impact is expected but subscribers may be at risk of some disruption within the change window.


Customer action required:
No customer action is required.
Nov 15, 17:09 GMT
Nov 20, 2024
Nov 19, 2024
Notification of planned works - Austin Data Centre
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 GMT
Update - This maintenance has been exteneded until 12:00 UTC.
Nov 19, 09:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 19/11/2024 between 08:00 and 12:00 UTC.

During this time we will be performing essential maintenance as part of our data centre upgrade works.

Location:
USA

Start Date and time:
19/11/2024 08:00 UTC

End Date and time:
19/11/2024 12:00 UTC

Services affected:
During this maintenance AT&T, Verizon, and Telus subscribers may experience a reconnection event.

Customer action required:
No customer action is required.
Nov 15, 17:20 GMT
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance between 18/11/2024 22:00 and 19/11/2024 06:00 UTC.

During this time Three Ireland will be performing essential network resiliency testing.
There may be a 1 minute drop in connectivity as traffic is failed over to a resilient node and failed back.

Start Date and time:
18/11/2024 22:00 UTC

End Date and time:
19/11/2024 06:00 UTC

Services affected:
Three Ireland.
There may be a 1 minute drop in connectivity as traffic is failed over to a resilient node and failed back.

Customer action required:
No customer action is required.
Nov 15, 17:16 GMT
Nov 18, 2024
Notification of planned works - Pelion UK/EU Platform
Completed - This maintenace has been cancelled and will be rescheduled for a later date.
Nov 18, 11:08 GMT
Scheduled - We will be carrying out essential maintenance on 20/11/2024 between 18:00 and 19:00 UTC.

During this time we will be carrying out essential platform database upgrades for our UK/EU platform.

Start Date and time:
20/11/2024 18:00 UTC

End Date and time:
20/11/2024 19:00 UTC

Services affected:
During this maintenance period, the Pelion UK/EU platform will be unavailable.

Customer action required:
No customer action is required.
Nov 15, 17:33 GMT
Notification of planned works - Pelion US Platform
Completed - This maintenance has been cancelled and will be rescheduled for a later date.
Nov 18, 11:07 GMT
Scheduled - We will be carrying out essential maintenance on 19/11/2024 between 10:00 and 11:00 UTC.

During this time we will be carrying out essential platform database upgrades for our US platform.

Start Date and time:
19/11/2024 10:00 UTC

End Date and time:
19/11/2024 11:00 UTC

Services affected:
During this maintenance period, the Pelion US platform will be unavailable.

Customer action required:
No customer action is required.
Nov 15, 17:27 GMT
Notification of planned works - Vodafone Global
Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 GMT
Scheduled - Vodafone Global will be carrying out essential maintenance between 17/11/2024 22:00 and 18/11/2024 02:00 UTC.

During this time Vodafone will be performing a reboot of one of their GRX firewalls.
There will be up to 15 minutes of data unavailability for new sessions, within the change window.
This will impact all subscribers roaming on the Vodafone UK network.

Start Date and time:
17/11/2024 22:00 UTC

End Date and time:
18/11/2024 02:00 UTC

Services affected:
Vodafone Global subscribers roaming in Vodafone UK.

Customer action required:
No customer action is required.
Nov 15, 16:49 GMT
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Emergency Maintenance - Three UK
Completed - The scheduled maintenance has been completed.
Nov 14, 22:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 GMT
Scheduled - We will be carrying out emergency maintenance work on 14/11/2024 between 22:00 and 23:00 UTC.

During this time we will be be performing a required maintenance task to address an issue on Three UK's network that has impacted a subset of Three subscribers today.

Start Date and time:
14/11/2024 22:00 UTC

End Date and time:
14/11/2024 23:00 UTC

Services affected:
During this maintenance Three UK subscribers will experience a reconnection event.

Customer action required:
No customer action should be necessary as subscribers with a robust retry policy should re-attach automatically.
Nov 14, 21:39 GMT
Notification of planned works - Virgin Media / O2UK
Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 GMT
Scheduled - Virgin Media/O2UK will be carrying out essential maintenance between 13/11/2024 at 20:00 and 14.11.2024 17:00 UTC.

During this time Virgin Media/O2UK will be migrating the Pelion APN to a new back-end node on their network.

Start Date and time:
13/11/2024 20:00 UTC

End Date and time:
14/11/2024 17:00 UTC

Services affected:
The Pelion APN exists on 2 separate back-end nodes within Virgin Media/O2UKs network, only one of those back-end nodes is being upgraded at this time. During the maintenance period any sessions connected to the back-end node which is being upgraded will experience a reconnection event and they will reattach on the unaffected node.

Customer action required:
No customer action is required, however we would ask customers to monitor their devices to ensure they are correctly attaching after the maintenance period. If devices are not attaching, manual customer intervention could be required.
Nov 8, 13:53 GMT
Notification of planned works - Tele2
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 GMT
Scheduled - Tele2 will be carrying out essential maintenance on 13/11/2024 between 23:00 and 03:00 UTC.

During this time Tele2 is planning to perform hardware upgrades in their core network infrastructure to ensure the highest quality of service.

Start Date and time:
13/11/2024 23:00 UTC

End Date and time:
14/11/2024 03:00 UTC

Services affected:
During this maintenance period Tele2 subscribers should be considered as at risk as Tele2 have advised there is a low risk of minor packet loss.

Customer action required:
No customer action is required.
Nov 8, 13:57 GMT
Nov 13, 2024
Notification of planned works - OpenVPN UK
Completed - The scheduled maintenance has been completed.
Nov 13, 20:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 13/11/2024 between 17:00 and 20:00 UTC.

During this time we will be performing routine maintenance to our UK OpenVPN solution. During this maintenance we will be performing a managed failover between our two OpenVPN peers.

Location:
UK

Start Date and time:
13/11/2024 17:00 UTC

End Date and time:
13/11/2024 20:00 UTC

Services affected:
UK OpenVPNs that are in an active session will experience a reconnection event during the managed failover.

Customer action required:
OpenVPNs should automatically reconnect, however if after the maintenance period your OpenVPN has not reconnected you will need to manually disconnect then reconnect the VPN.
Nov 8, 13:47 GMT
Notification of planned works - JT/Pelion Global Roaming + EE
Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 GMT
Update - The maintenance window has been updated to 4 hours. 17:00 - 21:00 UTC.
Nov 8, 13:41 GMT
Update - This work has been rescheduled to the 13th November.
Nov 5, 14:44 GMT
Scheduled - We will be carrying out essential maintenance on 06/11/2024 between 17:00 and 19:00 UTC.

During this time we will be carrying out essential maintenance on our integrations with JT and EE..

Start Date and time:
13/11/2024 17:00 UTC

End Date and time:
13/11/2024 19:00 UTC

Services affected:
During this maintenance period there is potential for a delay in new session authentication for JT/Pelion Global Roaming and EE subscribers and those subscribers should be considered at-risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 1, 14:18 GMT
JT/Pelion Global Roaming // Degraded Performance
Resolved - Status:
Resolved

We have been notified by JT that this incident is resolved.

We apologise for any inconvenience.
Nov 13, 11:18 GMT
Update - Status:
Incident Update

Update Summary:
JT have observed significant increase in stable data sessions.
Data consumption is close to normal.
JT and Pelion will continue closely monitoring.


Status:
In Progress

The impact to Pelion seems to remain low at this time and we will continue to monitor the situation.


We apologise for any inconvenience.
Nov 13, 07:00 GMT
Update - JT have been continuing to work with their signaling partners to investigate this issue.
They have advised that GRX and IPX links are stabilising and the situation is under control.

The impact to Pelion remains low at this time and we will continue to monitor the situation.

The next update will be at 09:00 UTC
Nov 13, 01:10 GMT
Update - JT are continuing to investigate the issue and continue to engage with their signaling partners.

At this time it appears that impact to Pelion customers appears to be low, however we will continue to monitor with JT until the incident is resolved.
Nov 12, 21:51 GMT
Identified - Summary:
JT have informed Pelion of a degradation to service within the UK from approximately 14:43 UTC today.
The impact on customers is degradation for some subscribers when attempting to establish a data session.

Status:
In Progress
• JT Support teams are investigating and engaging their signaling partners
• Pelion will continue to engage with JT and monitor traffic levels.
• We will provide further updates as they become available from the network.

We apologise for any inconvenience.
Nov 12, 20:12 GMT
Nov 12, 2024
Pelion // Pelion Portal UK/EU & OpenVPN UK // Outage
Resolved - This incident has been resolved.
Nov 12, 17:24 GMT
Update - Most platform services are fully operational again.
We are continuing to work on restoring the DINA service
Nov 12, 14:59 GMT
Identified - Status:
Incident Update

Update Summary:
Pelion Support teams have identified that DINA service and some of the analytics of the Pelion platform are still impacted by this incident.

Status:
Pelion support teams are working to resolve the outstanding issues.

We apologise for any inconvenience.
Nov 12, 13:58 GMT
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.


We apologise for any inconvenience caused.
Nov 12, 13:53 GMT
Update - We have identified that Open VPN UK is also impacted by this incident.

Pelion Support and engineering teams are investigating and we will provide an update shortly.

We apologise for any inconvenience caused.
Nov 12, 13:32 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Pelion Portal UK & EU
Open VPN UK

Priority:
Critical

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Portal UK & EU which may have an impact on your service.
We have identified from monitoring that the Pelion Portal UK & EU is currently unavailable and users are receiving an error message.

Update:
Pelion Support and engineering teams are investigating the issue.


We will provide an update shortly and we apologise for any inconvenience.
Nov 12, 13:20 GMT
Nov 11, 2024
Notification of planned works - Pelion UK Cross Site Failover
Completed - The scheduled maintenance has been completed.
Nov 11, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 11/11/2024 between 17:00 and 19:00 UTC.

During this time we will be carrying out a managed failover on one of our cross site links between Pelion's UK data centres.
The purpose of this work is to move back to a primary link following the providers maintenance.

Location:
UK

Start Date and time:
11/11/2024 17:00 UTC

End Date and time:
11/11/2024 19:00 UTC

Services affected:
Customer IPsecs hosted at our UK data centres may experience a reconnection during the maintenance period

Customer action required:
No customer action is required.
Nov 8, 16:02 GMT
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage