Current Status.
Pelion // Tele2 Subscribers // Partial Outage
Monitoring - Pelion support teams have implemented a fix which has seen an improvement in device recovery since approx. 20:00 GMT

We will continue to monitor and our engagements with Tele2 and their partners are ongoing.
Apr 02, 2025 - 21:14 BST
Update - Pelion support teams are continuing to investigate this issue which is impacting some Tele2 subscribers.

We are seeing some levels of recovery, however, we have not reached pre-impact levels of online subscribers yet.

We will provide a further update shortly.
Apr 02, 2025 - 19:47 BST
Identified - Status: Investigating Incident

Service Impacted:
Tele2 Subscribers

Priority:
High

Summary:

During a planned maintenance event tonight, we experienced an unexpected impact to service, which appears to be primarily impacting Tele2 subscribers, although Pelion support teams are still investigating the full impact. The impact was experienced from approx. 18:00 GMT.

We will provide an update shortly and we apologise for any inconvenience.
Apr 02, 2025 - 18:47 BST
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
99.96 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.89 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.96 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.98 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.95 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - O2 UK Apr 4, 2025 01:00-05:00 BST

O2 UK will be carrying out essential maintenance on 04/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 2 of 3 dates for this maintenance.

Start Date and time:
04/04/2025 01:00 BST

End Date and time:
04/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 2 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Posted on Mar 28, 2025 - 12:00 GMT

Notification of planned works - O2 UK Apr 9, 2025 01:00-05:00 BST

O2 UK will be carrying out essential maintenance on 09/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 3 of 3 dates for this maintenance.

Start Date and time:
09/04/2025 01:00 BST

End Date and time:
09/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 3 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Posted on Mar 28, 2025 - 12:01 GMT
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
Notification of planned works - Datacentre Upgrades
Completed - The scheduled maintenance has been completed.
Apr 2, 19:00 BST
Update - During the planned maintenance an unexpected event has caused a reconnection event for a subset of subscribers which may have had an impact to your service. Pelion teams are investigating.
Apr 2, 18:38 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 02/04/2025 between 17:00 and 19:00 BST.

During this time we will be configuring upgrades in our London and Manchester data centres.

Location:
UK

Start Date and time:
02/04/2025 17:00 BST

End Date and time:
02/04/2025 19:00 BST

Services affected:
There is no customer impact expected.

Customer action required:
No customer action is required.
Mar 28, 14:39 GMT
Notification of planned works - Austin Datacentre
Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 02/04/2025 between 08:00 and 11:00 BST.

During this time we will be configuring upgrades in our Austin data centre.

Location:
US

Start Date and time:
02/04/2025 08:00 BST / 02:00 Central

End Date and time:
02/04/2025 11:00 BST / 05:00 Central

Services affected:
There is no customer impact expected.

Customer action required:
No customer action is required.
Mar 28, 14:37 GMT
Notification of planned works - O2 UK
Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 BST
Scheduled - O2 UK will be carrying out essential maintenance on 02/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 1 of 3 dates for this maintenance.

Start Date and time:
02/04/2025 01:00 BST

End Date and time:
02/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 1 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Mar 28, 11:57 GMT
Apr 1, 2025
Notification of planned works - Datacentre Upgrades
Completed - The scheduled maintenance has been completed.
Apr 1, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 01/04/2025 between 17:00 and 19:00 BST.

During this time we will be configuring upgrades in our London and Manchester data centres.

Location:
UK

Start Date and time:
01/04/2025 17:00 BST

End Date and time:
01/04/2025 19:00 BST

Services affected:
There is no customer impact expected.

Customer action required:
No customer action is required.
Mar 28, 14:13 GMT
Notification of planned works - Manchester VPNC Upgrades
Completed - The scheduled maintenance has been completed.
Apr 1, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 BST
Scheduled - We will be carrying out essential maintenance on 01/04/2025 between 08:00 and 12:00 BST.

During this time we will be performing upgrades to our VPNCs in our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
01/04/2025 08:00 BST

End Date and time:
01/04/2025 12:00 BST

Services affected:
IPsec VPNs hosted in our Manchester data centre will experience a reconnection as they are moved over to the new host.

Customer action required:
IPsec VPN customers should verify that their VPN termination equipment is configured to automatically reconnect in the event of a disruption, to minimize potential service interruptions during maintenance
Mar 28, 14:07 GMT
Mar 31, 2025
Pelion // JT/Pelion Global Roaming // Degraded Performance
Resolved - This incident has been resolved.
Mar 31, 10:51 BST
Monitoring - Status: Investigating & Monitoring Incident

Service Impacted:
JT/Pelion Global Roaming

Priority:
Medium

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion Support teams have been notified by the supplier JT/Pelion Global Roaming that they have had significant degradation in their IP cross connects overnight between 01:45BST to approx. 06:30BST, where they saw a significant decrease in traffic (approx 33%)
This may have had an impact on connectivity for these subscribers.


Update:
The supplier has advised that they believe the incident is resolved and they are seeing traffic returning to pre-incident levels.
Pelion are currently monitoring the issue but we do not believe this had a significant impact on Pelion subscribers at this time.



We will provide an update shortly and we apologise for any inconvenience.
Mar 31, 08:59 BST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Notification of planned works - DINA
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 GMT
Scheduled - We will be carrying out essential maintenance on 28/03/2025 between 09:00 and 11:00 UTC.

During this time we will be performing upgrades to our DINA service to improve resiliency.

Start Date and time:
28/03/2025 09:00 UTC

End Date and time:
28/03/2025 11:00 UTC

Services affected:
Any users with an active DINA session will have their session closed, and no new DINA session will be able to be created during the maintenance period for approximately 20 minutes.

Customer action required:]
No customer action is required.
Mar 26, 13:56 GMT
Mar 27, 2025

No incidents reported.

Mar 26, 2025
Notification of planned works - Manchester VPNC Upgrades
Completed - The scheduled maintenance has been completed.
Mar 26, 13:00 GMT
Update - Please note, this maintenance has been extended to 13:00UTC.
Mar 26, 11:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 26/03/2025 between 08:00 and 12:00 UTC.

During this time we will be performing upgrades to our VPNCs in our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
26/03/2025 08:00 UTC

End Date and time:
26/03/2025 13:00 UTC

Services affected:
IPsec VPNs hosted in our Manchester data centre will experience a reconnection as they are moved over to the new host.

Customer action required:
IPsec VPN customers should verify that their VPN termination equipment is configured to automatically reconnect in the event of a disruption, to minimize potential service interruptions during maintenance
Mar 21, 14:47 GMT
Notification of planned works - DINA
Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 GMT
Scheduled - We will be carrying out essential maintenance on 26/03/2025 between 10:00 and 11:00 UTC.

During this time we will be performing upgrades to our DINA service to improve resiliency.

Start Date and time:
26/03/2025 10:00 UTC

End Date and time:
26/03/2025 11:00 UTC

Services affected:
Any users with an active DINA session will have their session closed, and no new DINA session will be able to be created during the maintenance period for approximately 20 minutes.

Customer action required:]
No customer action is required.
Mar 21, 14:50 GMT
Notification of planned works - OpenVPN UK/EU & US
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 GMT
Scheduled - We will be carrying out essential maintenance on 26/03/2025 between 09:00 and 10:00 UTC.

During this time we will be performing a config upgrade of the OpenVPN servers for the UK/EU and the US.
No customer impact is expected.

Location:
UK/EU & US

Start Date and time:
26/03/2025 09:00 UTC

End Date and time:
26/03/2025 10:00 UTC

Services affected:
OpenVPN UK/EU & US
No customer impact is expected.

Customer action required:
No customer action is required.
Mar 25, 10:30 GMT
Mar 25, 2025
Pelion // Pelion Connectivity Management Portal // Service Outage
Resolved - Status:
Resolved

We would like to inform you that the following incident with Pelion Connectivity Management has now been resolved.

Customer action required:
No customer action required.

We apologise for any inconvenience.
Mar 25, 12:04 GMT
Monitoring - Status:
Resolved Under Monitoring

Pelion support teams identified and issue routing requests to the portal, this issue has been resolved. We are monitoring the resolution to ensure no further impact for this incident is experienced.

Customer action required:
No action required, existing sessions may require a page refresh.

We apologise for any inconvenience.
Mar 25, 11:23 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Pelion Connectivity Management Portal

Priority:
High

Pelion Environment Area(s) Affected:
UK / EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Connectivity Management Portal which are impacting users ability to access this service.

We will provide an update shortly and we apologise for any inconvenience.
Mar 25, 11:08 GMT
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 GMT
Scheduled - Three Ireland will be carrying out essential maintenance on 24/03/2025 between 22:00 and 07:00 UTC.

During this time Three Ireland will be continuing their upgrade works by replacing a network switch.

Start Date and time:
24/03/2025 22:00 UTC

End Date and time:
25/03/2025 07:00 UTC

Services affected:
There may be a brief in connectivity for Three Ireland subscribers as traffic is failed over to a resilient node and failed back.

Customer action required:
No customer action is required.
Mar 21, 14:40 GMT
Mar 24, 2025
Pelion // Austin Datacentre // Partial Outage
Resolved - This incident has been resolved.
Mar 24, 20:14 GMT
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.

We apologise for any inconvenience.
Mar 24, 19:01 GMT
Identified - Pelion Support and engineering teams are continuing to investigate the issue.

Pelion have escalated the issue to Telus to assist in the investigation and assistance in restoring service.

We will provide an update shortly and we apologise for any inconvenience.
Mar 24, 18:19 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Telus

Priority:
High

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with Telus connectivity which may have an impact on your service.

Following the earlier Austin outbound internet issues, Pelion support teams are investigating Telus connectivity issues.


We will provide an update shortly and we apologise for any inconvenience.
Mar 24, 17:05 GMT
Monitoring - Status:
Monitoring

Services look to be recovering and we are currently monitoring to ensure no further impact.

We apologise for any inconvenience.
Mar 24, 15:34 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Austin Datacentre

Priority:
High

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with the Austin datacentre which may have an impact on your service.
We have identified from monitoring that Pelion are experiencing an issue with the outbound internet connection in the Austin datacentre.
This may be impacting single sited IPsec VPNs, Telus subscribers and the Pelion US Platform.

Update:
Pelion Support and engineering teams are currently investigating the full impact.


We will provide an update shortly and we apologise for any inconvenience.
Mar 24, 15:24 GMT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Pelion // Loss of 2G, 4G and 5G cell sites in and around London postcodes
Resolved - We have received reports from our mobile network partners who have informed us that regional electricity companies have restored power in the affected areas and the majority of impacted sites have returned to full operating service.
Mar 21, 14:53 GMT
Investigating - Pelion have been notified by BT that they have experienced a loss of power to cell sites in and around some London postcodes.

This is following the power issues and fire in which has impacted the areas around the London post codes of TW3, TW4, TW5, TW6, UB1, UB2, UB4, UB7 and UB8.

Other cells sites from other network providers may also be impacted in and around these areas.

BT are working to restore power to these areas.

Customers should be aware of the power outages in these areas which may be impacting service.

Pelion are continuing to monitor the situation.
Mar 21, 10:40 GMT
Mar 20, 2025
Notification of planned works - London Data Centre
Completed - The scheduled maintenance has been completed.
Mar 20, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:00 GMT
Update - Please note that due to resource scheduling this change will be in progress from 16:00 to 20:00 UTC.
Mar 20, 15:52 GMT
Scheduled - We will be carrying out essential maintenance on 20/03/2025 between 16:00 and 20:00 UTC.

During this time we will be performing routine maintenance in our London data centre.
No impact is expected, however London data centre services may be at risk of some disruption within the maintenance window.

Location:
London, UK

Start Date and time:
20/03/2025 16:00 UTC

End Date and time:
20/03/2025 20:00 UTC

Services affected:
London data centre.
No impact is expected, however London data centre services may be at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.
Mar 14, 14:29 GMT
Notification of planned works - O2/Virgin Media
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 GMT
Scheduled - O2 will be carrying out further maintenance between 19/03/2025 23:00 and 20/03/2025 05:00 UTC.

During this time O2 will be performing maintenance on the Pelion APN.
Subscribers will disconnect and reconnect within the maintenance window.

Start Date and time:
19/03/2025 23:00 UTC

End Date and time:
20/03/2025 05:00 UTC

Services affected:
O2
Subscribers will disconnect and reconnect within the maintenance window.

Customer action required:
No customer action is required.
Mar 14, 14:21 GMT
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