Current Status.

All Systems Operational

Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
99.97 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Notification of planned works - Pelion ISP Provider Vegas DC Jun 16, 2026 08:00-13:00 BST

A Pelion ISP partner will be carrying out essential maintenance on 16/06/2026 between 08:00 and 06:00 BST.

During this time our ISP partner will be performing software module upgrades that are associated with Pelion circuit IDs at our Vegas data centre.

Location:
Vegas, US.

Start Date and time:
16/06/2026 08:00 BST
06/16/2026 12:00 AM PST

End Date and time:
16/06/2026 14:00 BST
06/16/2026 06:00 AM PST

Services affected:
During this maintenance window there is potential for a short disruption to subscribers routing through our Vegas data centre, and for any single sited VPNs.

Pelion's automated failover procedures should ensure any disruption is kept to a minimum, however, the above noted services should be considered as at risk during the maintenance period.

Posted on Jun 12, 2026 - 18:38 BST

Notification of planned works - Manchester Datacentre Jun 16, 2026 17:00-23:00 BST

We will be carrying out essential maintenance on 16/06/2026 between 17:00 and 23:00 BST.

Ahead of some upcoming maintenance in the Manchester DC, during this time we will be migrating some of the mobile network operators from the London DC to Manchester.
All UK networks will be failed over.
All customer SIMs may momentarily disconnect and reconnect. No other impact is expected.

Start Date and time:
16/06/2026 17:00 BST

End Date and time:
16/06/2026 23:00 BST

Services affected:
Customers SIMs may momentarily disconnect and reconnect. No other impact is expected.

Customer action required:
No customer action is required.

Posted on Jun 12, 2026 - 17:47 BST

Notification of planned works - Manchester Data Centre Jun 16, 2026 17:00-19:00 BST

We will be carrying out essential maintenance on 16/06/2026 between 17:00 and 19:00 BST.

During this time we will be performing upgrades to our internet failover configuration in our London data centre

Location:
London, UK.

Start Date and time:
16/06/2026 17:00 BST

End Date and time:
16/06/2026 19:00 BST

Services affected:
Whilst impact is expected to be kept to a minimum, during the maintenance period there is potential for subscribers routing via the London data centre, and VPNs hosted there to experience a reconnection event when the upgrades are applied. This is the final change in this project which has been applied successfully in all other data centres.

Customer action required:
No customer action is required.

Posted on Jun 12, 2026 - 19:00 BST

Notification of planned works - Pelion Automation Engine Jun 17, 2026 09:30-12:00 BST

We will be carrying out essential maintenance on 17/06/2026 between 09:30 and 12:00 BST.

During this time we will be redeploying the automation engine. This work involves upgrading virtual instances with backup configurations to improve resilience and redundancy.

Location:
Pelion Platform, EU.

Start Date and time:
17/06/2026 09:30 BST

End Date and time:
17/06/2026 12:00 BST

Services affected:
Automation Engine

We do not expect any impact although creating and firing automated rules may be paused or at risk. Any scheduled jobs (such as data usage caps, SIM barring/unbarring actions, or subscriber triggers) may not execute during this period. Jobs will resume once the redeploy is complete.

Customer action required:
No general customer action is required. Customers who rely on time-sensitive automation rules should be aware that actions scheduled to trigger during the maintenance window may be delayed until the service is restored.

Posted on Jun 12, 2026 - 19:39 BST

Notification of planned works - Pelion Connectivity Supplier Jun 18, 2026 00:00-06:00 BST

One of Pelion's connectivity providers will be carrying out essential maintenance on 18/06/2026 between 00:00 and 06:00 UTC.

During this time our provider will be carrying out works on a Pelion related circuit within the UK.

Start Date and time:
18/06/2026 00:00 UTC

End Date and time:
18/06/2026 06:00 UTC

Services affected:
Three Ireland connectivity will be at reduced resiliency and our backup connectivity for data transit will also be at risk, although impact is unlikely.

Customer action required:
No customer action is required.

Posted on Jun 12, 2026 - 19:25 BST

Notification of planned works - Manchester Datacentre Upgrade Works Jun 18, 2026 15:00 - Jun 20, 2026 16:00 BST

We will be carrying out essential maintenance in our Manchester datacentre from 15:00 BST on Thursday 18 June 2026 to 16:00 BST on Saturday 20 June 2026.

Service affecting DC work will pause during UK business hours on Friday 19 June

During this maintenance window, we will be completing mandatory physical equipment upgrade works.
Most mobile network operator traffic will be routed through our London datacentre while the work is in progress.

Some Three UK subscribers may experience periods of disruption during the maintenance window.
Customers using Manchester single-sited IPSec VPN connectivity will also be at risk of intermittent disruption.

Our engineers will monitor services throughout the work and will keep any disruption to a minimum.

Location
Manchester datacentre

Start date and time
Thursday 18 June 2026, 17:00 BST

End date and time
Saturday 16 June 2026, 12:00 BST

Services affected
Some Three UK subscribers and Manchester single-sited IPSec VPN customers may be at risk of intermittent disruption during the maintenance window.

Customer action required
No general customer action is required.
Customers with Manchester single-sited IPSec VPN connectivity will be contacted directly where mitigation may be needed.

Posted on Jun 12, 2026 - 18:22 BST
Jun 12, 2026

No incidents reported today.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 17:00 BST
Scheduled - We will be carrying out essential maintenance in our London datacentre from 17:00 BST on Friday 5 June 2026 to 12:00 BST on Sunday 7 June 2026.

During this maintenance window, we will be completing physical equipment upgrade works.
Most mobile network operator traffic will be routed through our Manchester datacentre while the work is in progress.

Some Three UK subscribers may experience periods of disruption during the maintenance window.
Customers using London single-sited IPSec VPN connectivity may also be at risk of intermittent disruption.

Our engineers will monitor services throughout the work and will keep any disruption to a minimum.

Location
London datacentre

Start date and time
Friday 5 June 2026, 17:00 BST

End date and time
Sunday 7 June 2026, 12:00 BST

Services affected
Some Three UK subscribers and London single-sited IPSec VPN customers may be at risk of intermittent disruption during the maintenance window.

Customer action required
No general customer action is required.
Customers with London single-sited IPSec VPN connectivity will be contacted directly where mitigation may be needed.

May 29, 15:50 BST
Jun 6, 2026

No incidents reported.

Jun 5, 2026
Jun 4, 2026
Completed - The scheduled maintenance has been completed.
Jun 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 BST
Scheduled - We will be carrying out essential maintenance on 03/06/2026 between 21:00 and 00:00 BST.

During this time we will be making configuration changes to the Pelion platform to improve resiliency.
The Pelion platform may be unavailable for short periods within the maintenance window.

Start Date and time:
03/06/2026 21:00 BST

End Date and time:
03/06/2026 00:00 BST

Services affected:
The Pelion Platform EU.
The platform may be unavailable for short periods within the maintenance window.

Customer action required:
No customer action is required.

May 29, 15:30 BST
Jun 3, 2026
Jun 2, 2026
Completed - The scheduled maintenance has been completed.
Jun 2, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:01 BST
Scheduled - We will be carrying out essential maintenance on 02/06/2026 between 17:00 and 21:00 BST.

Ahead of some upcoming maintenance in the London DC, during this time we will be migrating some of the mobile network operators from the London DC to Manchester.
We will be failing over Vodafone UK, Global & IoT, and O2 UK.
Customers SIMs may momentarily disconnect and reconnect. No other impact is expected.

Start Date and time:
02/06/2026 17:00 BST

End Date and time:
02/06/2026 21:00 BST

Services affected:
Vodafone UK, Global & IoT, and O2 UK.
Customers SIMs may momentarily disconnect and reconnect. No other impact is expected.

Customer action required:
No customer action is required.

May 29, 15:22 BST
Completed - The scheduled maintenance has been completed.
Jun 2, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 02/06/2026 between 17:00 and 19:00 BST.

During this time we will be performing Routine maintenance to our VPNC server firewalls.
No customer impact is expected.

Start Date and time:
02/06/2026 17:00 BST

End Date and time:
02/06/2026 19:00 BST

Services affected:
IPSec VPNC Firewalls.
No customer impact is expected.

Customer action required:
No customer action is required.

May 29, 15:12 BST
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Completed - The scheduled maintenance has been completed.
May 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 BST
Scheduled - A Pelion ISP partner will be carrying out essential maintenance on 29/05/2026 between 00:00 and 06:00 BST.

During this time our ISP partner will be performing software module upgrades that are associated with Pelion circuit IDs at our London data centre.

Location:
London, UK.

Start Date and time:
29/05/2026 00:00 BST

End Date and time:
29/05/2026 06:00 BST

Services affected:
During this maintenance window there is potential for a short disruption to subscribers routing through our London data centre, and for any single sited VPNs.

Pelion's automated failover procedures should ensure any disruption is kept to a minimum, however, the above noted services should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.

May 22, 16:31 BST