Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.98 % uptime
Today
London Datacentre Operational
90 days ago
99.9 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.99 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Vodafone UK Nov 25, 2025 17:00-19:00 GMT

We will be carrying out essential maintenance on 25/11/2025 between 17:00 and 19:00 UTC.

During this time we will be performing essential updates to our Radius integration with Vodafone UK.

Start Date and time:
25/11/2025 17:00 UTC

End Date and time:
25/11/2025 19:00 UTC

Services affected:
No impact to service is expected, however Vodafone UK subscribers should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.
Posted on Nov 21, 2025 - 17:47 GMT

Notification of planned works - Vodafone Global Nov 25, 2025 17:00-18:30 GMT

We will be carrying out essential maintenance on 25/11/2025 between 17:00 and 18:30 UTC.

During this time Vodafone Global and Pelion will be performing upgrades to the geo-resiliency of our Radius integration to this operator.

Start Date and time:
25/11/2025 17:00 UTC

End Date and time:
25/11/2025 18:30 UTC

Services affected:
There is minimal impact expected, however, Vodafone Global subscribers may experience a short delay in new session attaches for a brief moment during the maintenance period.

Customer action required:
No customer action is required.
Posted on Nov 21, 2025 - 17:43 GMT

Notification of planned works - Three Ireland Nov 26, 2025 00:00-07:00 GMT

Three Ireland will be carrying out essential maintenance on 26/11/2025 between 00:00 and 07:00 UTC.

During this time Three Ireland will be performing essential network resiliency testing.

Start Date and time:
26/11/2025 00:00 UTC

End Date and time:
26/11/2025 07:00 UTC

Services affected:
Three Ireland have advised that there will be 2 brief drops in connectivity as traffic is failed over to a resilient node and failed back between 02:00 and 06:30 UTC Wed 26th November.

Customer action required:
No customer action is required.
Posted on Nov 21, 2025 - 17:53 GMT

Notification of planned works - EE/BT Nov 27, 2025 17:00-21:00 GMT

We will be carrying out essential maintenance on 27/011/2025 between 17:00 and 21:00 UTC.

During this time we will be performing essential upgrades and migrating EE/BT subscriber traffic to our new core routers.

Start Date and time:
27/11/2025 17:00 UTC

End Date and time:
27/11/2025 21:00 UTC

Services affected:
Impact should be minimal as all work will be carried out on the offline node before migrating traffic. There may be a brief reconnection event for EE/BT subscribers as the managed migration of subscriber traffic takes place.

Customer action required:
No customer action is required, however we would ask customers to monitor their EE/BT subscriber estate and to contact Pelion Technical Support if you experience any issues.
Posted on Nov 21, 2025 - 17:57 GMT
Nov 23, 2025

No incidents reported today.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Notification of planned works - Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 GMT
Update - This maintenance has been extended to 23:00 UTC.
Nov 20, 16:32 GMT
Scheduled - We will be carrying out essential maintenance on 20/11/2025 between 17:00 and 23:00 UTC.

During this time we will be performing upgrades on our core routers at our London data centre.

Location:
London, UK.

Start Date and time:
20/11/2025 17:00 UTC

End Date and time:
20/11/2025 23:00 UTC

Services affected:
During these works there is potential for a reconnection event on Three UK subscribers as they are moved between nodes, and similarly for a small subset of O2UK subscribers.

Customer action required:
No customer action is required.
Nov 14, 13:48 GMT
Pelion // Pelion Platform EU
Resolved - This incident has been resolved.
Nov 20, 13:16 GMT
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.


We apologise for any inconvenience.
Nov 20, 12:23 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Pelion Platform EU

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Platform EU which may have an impact on your service.
We have identified from monitoring that the Pelion Platform EU is currently unavailable.

Update:
Pelion engineering teams are working on restoring the service.


We will provide an update shortly and we apologise for any inconvenience.
Nov 20, 12:15 GMT
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Notification of planned works - Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 18/11/2025 between17:00 and 21:00 UTC.

During this time we will be performing upgrades on our core routers at our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
18/11/2025 17:00 UTC

End Date and time:
18/11/2025 21:00 UTC

Services affected:
During this maintenance there is a risk of a reconnection event to Three UK subscribers as the traffic is moved between nodes.

Customer action required:
No customer action is required.
Nov 14, 15:22 GMT
Pelion // Global Cloudflare Issues Reported
Resolved - This incident has been resolved.
Nov 18, 19:02 GMT
Monitoring - Cloudflare are seeing errors and latency return to normal levels and Pelion have observed higher levels of stability across our platforms.

We will continue to monitor this incident.
Nov 18, 17:20 GMT
Update - We are continuing to work on a fix for this issue.
Nov 18, 14:17 GMT
Identified - Cloudflare have advised they are seeing services recover, but customers may continue to observe higher-than-normal error rates.

Pelion will continue to monitor the recovery of this service.
Nov 18, 12:33 GMT
Investigating - Pelion are observing an impact to services protected and routed by Cloudflare.

Cloudflare provide security and network infrastructure for websites and services across the internet, the current outage is still being investigated by Cloudflare and we will provide updates as they become available

This will be currently impacting the Pelion platform.


Customers can follow the cloudflare status page for further information:

https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Nov 18, 12:08 GMT
Pelion // EE Roaming issue // Degraded Performance
Resolved - Status:
Resolved

We would like to inform you that this incident has been resolved.

We apologise for any inconvenience.
Nov 18, 16:43 GMT
Monitoring - Status:
Monitoring

EE have identified and implemented a resolution and Pelion have seen a recovery in our monitoring graphs; we are monitoring the resolution to ensure no further impact for this incident is experienced.

Customer action required:
Customers may have to restart their devices in the first instance if they do not automatically recover.

We apologise for any inconvenience.
Nov 18, 13:56 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Tele2 / Three IE / Pelion Global Roaming (JT)

Priority:
High

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams are currently investigating issues with roaming SIMs that are roaming in the UK under EE.
Pelion's network partner has advised they are seeing network registration issues on the EE network in the UK.
Subscribers may need several attempts to register for the network, affecting SMS, Voice and Data services.

Update:
Pelion has seen the trend of online and offline devices roaming in the UK decline but this is now increasing.

Please use any other available network in the UK as an alternative.


We will provide an update shortly and we apologise for any inconvenience.
Nov 18, 11:39 GMT
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Pelion // Pelion Platform EU // Degraded Performance
Resolved - Status:
Resolved

We would like to inform you that this incident has now been resolved.

We apologise for any inconvenience.
Nov 13, 12:31 GMT
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.

We apologise for any inconvenience.
Nov 13, 10:25 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Pelion Platform EU

Priority:
Medium

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Platform EU which may have an impact on your service.
We have identified that some timeouts and error messages are appearing within functions of the platform.

Update:
Pelion engineering teams are working on a resolution.


We will provide an update shortly and we apologise for any inconvenience.
Nov 13, 09:57 GMT
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Notification of planned works - Pelion Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 11/11/2025 between 17:00 and 21:00 UTC.

During this time we will be carrying out essential maintenance to upgrade our Core Routers.

Location:
UK

Start Date and time:
11/11/2025 17:00 UTC

End Date and time:
11/11/2025 21:00 UTC

Services affected:
During the maintenance period there is potential for a reconnection event on Three UK subscriber traffic as traffic is moved between nodes.

Customer action required:
No customer action is required.
Nov 7, 16:04 GMT
Notification of planned works - TELUS
Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 GMT
Scheduled - TELUS will be carrying out essential maintenance on 11/11/2025 between 05:00 and 11:00 UTC.

During this time TELUS will be performing upgrades on their network capacity on their Eastern IoT network.

Start Date and time:
11/11/2025 05:00 UTC (00:00 ET)

End Date and time:
11/11/2025 05:00 UTC (06:00 ET)

Services affected:
TELUS do not anticipate any impact to service during this maintenance, however, Pelion will consider TELUS subscriber traffic as at-risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 7, 15:27 GMT
Nov 10, 2025
Notification of planned works - TELUS
Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 GMT
Scheduled - TELUS will be carrying out essential maintenance on 10/11/2025 between 05:00 and 08:00 UTC.

During this time TELUS will be performing a Geo Redundant switchover on their Eastern IoT Network in preparation for a capacity expansion scheduled for Nov 11th.

Start Date and time:
10/11/2025 05:00 UTC (00:00 ET)

End Date and time:
10/11/2025 08:00 UTC (03:00 ET)

Services affected:
TELUS do not anticipate any impact to service during this maintenance, however, Pelion will consider TELUS subscriber traffic as at-risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 7, 15:25 GMT
Nov 9, 2025

No incidents reported.

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