Pelion Connectivity Status Status

Current Status.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 04, 2025 - 01:00 BST

Scheduled - O2 UK will be carrying out essential maintenance on 04/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 2 of 3 dates for this maintenance.

Start Date and time:
04/04/2025 01:00 BST

End Date and time:
04/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 2 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Apr 4, 2025 01:00-05:00 BST

Uptime over the past 90 days. View historical uptime.

Pelion Private APN Operational

90 days ago

100.0 % uptime

Today

Infrastructure Operational

90 days ago

100.0 % uptime

Today

Austin Datacentre Operational

90 days ago

100.0 % uptime

Today

London Datacentre Operational

90 days ago

100.0 % uptime

Today

Manchester Datacentre Operational

90 days ago

100.0 % uptime

Today

Miami Datacentre Operational

90 days ago

100.0 % uptime

Today

RADIUS Operational

90 days ago

100.0 % uptime

Today

VPN Technology Operational

90 days ago

99.99 % uptime

Today

DINA Operational

90 days ago

99.96 % uptime

Today

London IPSecs Operational

90 days ago

100.0 % uptime

Today

Manchester IPSecs Operational

90 days ago

100.0 % uptime

Today

OpenVPN Operational

90 days ago

100.0 % uptime

Today

OpenVPN US Operational

90 days ago

100.0 % uptime

Today

Austin IPsec's Operational

90 days ago

99.99 % uptime

Today

Miami IPsec's Operational

90 days ago

100.0 % uptime

Today

Mobile Operators Under Maintenance

90 days ago

99.98 % uptime

Today

Pelion Global Roaming Operational

90 days ago

100.0 % uptime

Today

EE Operational

90 days ago

100.0 % uptime

Today

O2 Under Maintenance

90 days ago

100.0 % uptime

Today

Tele2 Operational

90 days ago

99.89 % uptime

Today

Three IRE Operational

90 days ago

100.0 % uptime

Today

Three UK Operational

90 days ago

100.0 % uptime

Today

Vodafone Operational

90 days ago

99.96 % uptime

Today

Vodafone Global Operational

90 days ago

100.0 % uptime

Today

Telus Operational

90 days ago

99.98 % uptime

Today

Vodafone NB-IoT (LPWAN) Operational

90 days ago

100.0 % uptime

Today

Services Operational

90 days ago

100.0 % uptime

Today

Customer Phone line Operational

90 days ago

100.0 % uptime

Today

Internal Support Systems Operational

90 days ago

100.0 % uptime

Today

Statuspage Operational

90 days ago

100.0 % uptime

Today

Support Ticketing Operational

90 days ago

100.0 % uptime

Today

Pelion Operational

90 days ago

99.99 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Automation Engine Operational

90 days ago

100.0 % uptime

Today

Help.pelion.com Operational

90 days ago

100.0 % uptime

Today

Pelion Platform Operational

90 days ago

99.95 % uptime

Today

Remote SIM Provisioning Operational

90 days ago

100.0 % uptime

Today

SMS Gateway Operational

90 days ago

100.0 % uptime

Today

Pelion US Platform Operational

90 days ago

99.99 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Notification of planned works - O2 UK Apr `9`, `2025` `01:00`-`05:00` BST

O2 UK will be carrying out essential maintenance on 09/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 3 of 3 dates for this maintenance.

Start Date and time:
09/04/2025 01:00 BST

End Date and time:
09/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 3 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Posted on Mar 28, 2025 - 12:01 GMT

Past Incidents

Apr 4, 2025

Unresolved incident: Notification of planned works - O2 UK.

Apr 3, 2025

Pelion // Manchester Datacentre // Degraded Performance

Resolved - After a period of monitoring and feedback from customers we are happy to consider this incident as resolved.
Apr 3, 22:01 BST

Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.

Customer action required:
Customers may need to fully power cycle/reboot their devices in the first instance if they do not automatically recover.

We apologise for any inconvenience.
Apr 3, 17:19 BST

Update - Status:
Incident Update

Update Summary:
Pelion Support and engineering teams are continuing to work on this problem.
We are still seeing a high volume of radius traffic on Three UK and Three Ireland, which may be causing some subscribers to struggle to authenticate and attach to the network.
Tele2 subscriber customers may still see slow connections and latencey.

We apologise for any inconvenience.
Apr 3, 16:07 BST

Update - Status:
Incident Update

Update Summary:
Pelion Support and engineering teams are going to move traffic from the primary to the backup router in Manchester.
This may cause devices on EE, Three UK and Pelion Global Roaming (JT) to disconnect and reconnect.
Tele 2 is going to have its traffic moved back to the Manchester DC.

We apologise for any inconvenience.
Apr 3, 14:51 BST

Update - Status:
Incident Update

Update Summary:
Pelion support and engineering teams are continuing to investigate the issues along with our suppliers.

Tele2 subscribers may be experiencing slow connections and/or latency with their data connections, Pelion engineering teams are aware of this and are working to resolve this problem.

We apologise for any inconvenience.
Apr 3, 14:27 BST

Update - Status:
Incident Update

Update Summary:
Pelion Support teams are monitoring an increase in radius traffic for Three UK and Three Ireland, which may be causing some subscribers to struggle to authenticate and attach to the network.

We are currently monitoring and managing the radius traffic.

We apologise for any inconvenience.
Apr 3, 11:47 BST

Update - We are continuing to work on a fix for this issue.
Apr 3, 11:32 BST

Identified - Status:
Incident Update

Update Summary:
Pelion engineering teams are performing a failover of traffic for the Tele2 operator from Manchester to London datacentre.
Some devices may disconnect/reconnect as part of this failover.

We are continuing to investigate the issues.

We apologise for any inconvenience.
Apr 3, 10:35 BST

Investigating - Status: Investigating Incident

Service Impacted:
Manchester Datacentre

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion Support teams are currently investigating issues with our Manchester datacentre which may have an impact on your service.
We have identified from monitoring that there may be some connectivity issues seen with some operators and traffic.

Update:
Pelion Support and engineering teams are currently investigating but this may impact:
EE, Tele2, Pelion Global Roaming (JT), and Three UK subscribers.
It may also impact IPsec VPN traffic, cross site.

We will provide an update shortly and we apologise for any inconvenience.
Apr 3, 09:25 BST

Pelion // Tele2 Subscribers // Partial Outage

Resolved - This incident has been resolved.
Apr 3, 09:20 BST

Monitoring - Pelion support teams have implemented a fix which has seen an improvement in device recovery since approx. 20:00 GMT

We will continue to monitor and our engagements with Tele2 and their partners are ongoing.
Apr 2, 21:14 BST

Update - Pelion support teams are continuing to investigate this issue which is impacting some Tele2 subscribers.

We are seeing some levels of recovery, however, we have not reached pre-impact levels of online subscribers yet.

We will provide a further update shortly.
Apr 2, 19:47 BST

Identified - Status: Investigating Incident

Service Impacted:
Tele2 Subscribers

Priority:
High

Summary:

During a planned maintenance event tonight, we experienced an unexpected impact to service, which appears to be primarily impacting Tele2 subscribers, although Pelion support teams are still investigating the full impact. The impact was experienced from approx. 18:00 GMT.

We will provide an update shortly and we apologise for any inconvenience.
Apr 2, 18:47 BST

Apr 2, 2025

Notification of planned works - Datacentre Upgrades

Completed - The scheduled maintenance has been completed.
Apr 2, 19:00 BST

Update - During the planned maintenance an unexpected event has caused a reconnection event for a subset of subscribers which may have had an impact to your service. Pelion teams are investigating.
Apr 2, 18:38 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 BST

Scheduled - We will be carrying out essential maintenance on 02/04/2025 between 17:00 and 19:00 BST.

During this time we will be configuring upgrades in our London and Manchester data centres.

Location:
UK

Start Date and time:
02/04/2025 17:00 BST

End Date and time:
02/04/2025 19:00 BST

Services affected:
There is no customer impact expected.

Customer action required:
No customer action is required.
Mar 28, 14:39 GMT

Notification of planned works - Austin Datacentre

Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 BST

Scheduled - We will be carrying out essential maintenance on 02/04/2025 between 08:00 and 11:00 BST.

During this time we will be configuring upgrades in our Austin data centre.

Location:
US

Start Date and time:
02/04/2025 08:00 BST / 02:00 Central

End Date and time:
02/04/2025 11:00 BST / 05:00 Central

Services affected:
There is no customer impact expected.

Customer action required:
No customer action is required.
Mar 28, 14:37 GMT

Notification of planned works - O2 UK

Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 BST

Scheduled - O2 UK will be carrying out essential maintenance on 02/04/2025 between 01:00 and 05:00 BST.

During this time O2 UK will be performing essential maintenance on their packet core network.
O2 UK subscribers may disconnect and reconnect within the maintenance window.
This is part 1 of 3 dates for this maintenance.

Start Date and time:
02/04/2025 01:00 BST

End Date and time:
02/04/2025 05:00 BST

Services affected:
O2 UK - subscribers may disconnect and reconnect within the maintenance window.
This is part 1 of 3 dates for this maintenance.

Customer action required:
No customer action is required.
Mar 28, 11:57 GMT

Apr 1, 2025

Notification of planned works - Datacentre Upgrades

Completed - The scheduled maintenance has been completed.
Apr 1, 19:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 17:00 BST

Scheduled - We will be carrying out essential maintenance on 01/04/2025 between 17:00 and 19:00 BST.

During this time we will be configuring upgrades in our London and Manchester data centres.

Location:
UK

Start Date and time:
01/04/2025 17:00 BST

End Date and time:
01/04/2025 19:00 BST

Services affected:
There is no customer impact expected.

Customer action required:
No customer action is required.
Mar 28, 14:13 GMT

Notification of planned works - Manchester VPNC Upgrades

Completed - The scheduled maintenance has been completed.
Apr 1, 12:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 BST

Scheduled - We will be carrying out essential maintenance on 01/04/2025 between 08:00 and 12:00 BST.

During this time we will be performing upgrades to our VPNCs in our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
01/04/2025 08:00 BST

End Date and time:
01/04/2025 12:00 BST

Services affected:
IPsec VPNs hosted in our Manchester data centre will experience a reconnection as they are moved over to the new host.

Customer action required:
IPsec VPN customers should verify that their VPN termination equipment is configured to automatically reconnect in the event of a disruption, to minimize potential service interruptions during maintenance
Mar 28, 14:07 GMT

Mar 31, 2025

Pelion // JT/Pelion Global Roaming // Degraded Performance

Resolved - This incident has been resolved.
Mar 31, 10:51 BST

Monitoring - Status: Investigating & Monitoring Incident

Service Impacted:
JT/Pelion Global Roaming

Priority:
Medium

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion Support teams have been notified by the supplier JT/Pelion Global Roaming that they have had significant degradation in their IP cross connects overnight between 01:45BST to approx. 06:30BST, where they saw a significant decrease in traffic (approx 33%)
This may have had an impact on connectivity for these subscribers.

Update:
The supplier has advised that they believe the incident is resolved and they are seeing traffic returning to pre-incident levels.
Pelion are currently monitoring the issue but we do not believe this had a significant impact on Pelion subscribers at this time.

We will provide an update shortly and we apologise for any inconvenience.
Mar 31, 08:59 BST

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Notification of planned works - DINA

Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 GMT

Scheduled - We will be carrying out essential maintenance on 28/03/2025 between 09:00 and 11:00 UTC.

During this time we will be performing upgrades to our DINA service to improve resiliency.

Start Date and time:
28/03/2025 09:00 UTC

End Date and time:
28/03/2025 11:00 UTC

Services affected:
Any users with an active DINA session will have their session closed, and no new DINA session will be able to be created during the maintenance period for approximately 20 minutes.

Customer action required:]
No customer action is required.
Mar 26, 13:56 GMT

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Notification of planned works - Manchester VPNC Upgrades

Completed - The scheduled maintenance has been completed.
Mar 26, 13:00 GMT

Update - Please note, this maintenance has been extended to 13:00UTC.
Mar 26, 11:15 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 GMT

Scheduled - We will be carrying out essential maintenance on 26/03/2025 between 08:00 and 12:00 UTC.

During this time we will be performing upgrades to our VPNCs in our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
26/03/2025 08:00 UTC

End Date and time:
26/03/2025 13:00 UTC

Services affected:
IPsec VPNs hosted in our Manchester data centre will experience a reconnection as they are moved over to the new host.

Customer action required:
IPsec VPN customers should verify that their VPN termination equipment is configured to automatically reconnect in the event of a disruption, to minimize potential service interruptions during maintenance
Mar 21, 14:47 GMT

Notification of planned works - DINA

Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 GMT

Scheduled - We will be carrying out essential maintenance on 26/03/2025 between 10:00 and 11:00 UTC.

During this time we will be performing upgrades to our DINA service to improve resiliency.

Start Date and time:
26/03/2025 10:00 UTC

End Date and time:
26/03/2025 11:00 UTC

Services affected:
Any users with an active DINA session will have their session closed, and no new DINA session will be able to be created during the maintenance period for approximately 20 minutes.

Customer action required:]
No customer action is required.
Mar 21, 14:50 GMT

Notification of planned works - OpenVPN UK/EU & US

Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 GMT

Scheduled - We will be carrying out essential maintenance on 26/03/2025 between 09:00 and 10:00 UTC.

During this time we will be performing a config upgrade of the OpenVPN servers for the UK/EU and the US.
No customer impact is expected.

Location:
UK/EU & US

Start Date and time:
26/03/2025 09:00 UTC

End Date and time:
26/03/2025 10:00 UTC

Services affected:
OpenVPN UK/EU & US
No customer impact is expected.

Customer action required:
No customer action is required.
Mar 25, 10:30 GMT

Mar 25, 2025

Pelion // Pelion Connectivity Management Portal // Service Outage

Resolved - Status:
Resolved

We would like to inform you that the following incident with Pelion Connectivity Management has now been resolved.

Customer action required:
No customer action required.

We apologise for any inconvenience.
Mar 25, 12:04 GMT

Monitoring - Status:
Resolved Under Monitoring

Pelion support teams identified and issue routing requests to the portal, this issue has been resolved. We are monitoring the resolution to ensure no further impact for this incident is experienced.

Customer action required:
No action required, existing sessions may require a page refresh.

We apologise for any inconvenience.
Mar 25, 11:23 GMT

Investigating - Status: Investigating Incident

Service Impacted:
Pelion Connectivity Management Portal

Priority:
High

Pelion Environment Area(s) Affected:
UK / EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Connectivity Management Portal which are impacting users ability to access this service.

We will provide an update shortly and we apologise for any inconvenience.
Mar 25, 11:08 GMT

Notification of planned works - Three Ireland

Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 GMT

Scheduled - Three Ireland will be carrying out essential maintenance on 24/03/2025 between 22:00 and 07:00 UTC.

During this time Three Ireland will be continuing their upgrade works by replacing a network switch.

Start Date and time:
24/03/2025 22:00 UTC

End Date and time:
25/03/2025 07:00 UTC

Services affected:
There may be a brief in connectivity for Three Ireland subscribers as traffic is failed over to a resilient node and failed back.

Customer action required:
No customer action is required.
Mar 21, 14:40 GMT

Mar 24, 2025

Pelion // Austin Datacentre // Partial Outage

Resolved - This incident has been resolved.
Mar 24, 20:14 GMT

Identified - Pelion Support and engineering teams are continuing to investigate the issue.

Pelion have escalated the issue to Telus to assist in the investigation and assistance in restoring service.

We will provide an update shortly and we apologise for any inconvenience.
Mar 24, 18:19 GMT

Investigating - Status: Investigating Incident

Service Impacted:
Telus

Priority:
High

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with Telus connectivity which may have an impact on your service.

Following the earlier Austin outbound internet issues, Pelion support teams are investigating Telus connectivity issues.

We will provide an update shortly and we apologise for any inconvenience.
Mar 24, 17:05 GMT

Monitoring - Status:
Monitoring

Services look to be recovering and we are currently monitoring to ensure no further impact.

We apologise for any inconvenience.
Mar 24, 15:34 GMT

Investigating - Status: Investigating Incident

Service Impacted:
Austin Datacentre

Priority:
High

Pelion Environment Area(s) Affected:
US

Summary:

Pelion Support teams are currently investigating issues with the Austin datacentre which may have an impact on your service.
We have identified from monitoring that Pelion are experiencing an issue with the outbound internet connection in the Austin datacentre.
This may be impacting single sited IPsec VPNs, Telus subscribers and the Pelion US Platform.

Update:
Pelion Support and engineering teams are currently investigating the full impact.

We will provide an update shortly and we apologise for any inconvenience.
Mar 24, 15:24 GMT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Pelion // Loss of 2G, 4G and 5G cell sites in and around London postcodes

Resolved - We have received reports from our mobile network partners who have informed us that regional electricity companies have restored power in the affected areas and the majority of impacted sites have returned to full operating service.
Mar 21, 14:53 GMT

Investigating - Pelion have been notified by BT that they have experienced a loss of power to cell sites in and around some London postcodes.

This is following the power issues and fire in which has impacted the areas around the London post codes of TW3, TW4, TW5, TW6, UB1, UB2, UB4, UB7 and UB8.

Other cells sites from other network providers may also be impacted in and around these areas.

BT are working to restore power to these areas.

Customers should be aware of the power outages in these areas which may be impacting service.

Pelion are continuing to monitor the situation.
Mar 21, 10:40 GMT

Related

Scheduled Maintenance

Notification of planned works - O2 UK Apr 9, 2025 01:00-05:00 BST

Past Incidents

Notification of planned works - O2 UK Apr `9`, `2025` `01:00`-`05:00` BST