Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.98 % uptime
Today
London Datacentre Operational
90 days ago
99.9 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.94 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
99.99 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Three UK Oct 16, 2025 17:00-21:00 BST

We will be carrying out essential maintenance on 16/10/2025 between 17:00 and 21:00 BST.

During this time we will be carrying out essential maintenance to our Three UK operator integration as part of our ongoing network upgrades.

Start Date and time:
16/10/2025 17:00 BST

End Date and time:
16/10/2025 21:00 BST

Services affected:
During the works we will be migrating Three UK traffic between nodes and we expect approximately 30% of attached Three UK subscribers may experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Posted on Oct 10, 2025 - 15:26 BST
Oct 16, 2025

No incidents reported today.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Notification of planned works - London and Manchester Datacentres
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 14/10/2025 between 17:00 and 21:00 BST.

During this time we will be performing routine maintenance of our cross site links between our London and Manchester Datacentres.
Subscribers on Three UK and Pelion Global Roaming (JT) may see a brief disconnect and reconnect during the maintenance window.

Start Date and time:
14/10/2025 17:00 BST

End Date and time:
14/10/2025 21:00 BST

Services affected:
London and Manchester Cross site Link.
Subscribers on Three UK and Pelion Global Roaming (JT) may see a brief disconnect and reconnect during the maintenance window.

Customer action required:
None
Oct 10, 15:08 BST
Notification of planned works - Three Ireland
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:01 BST
Scheduled - We will be carrying out essential maintenance on 14/10/2025 between 17:00 and 21:00 BST.

During this time we will be testing moving traffic for the Three Ireland operator between our London and Manchester Datacentres.
This is to ensure that traffic correctly moves during unexpected failover events and to avoid any future impact to SIM subscribers.
Three Ireland subscribers may see a brief disconnect and reconnect of their data within the maintenance window.

Start Date and time:
14/10/2025 17:00 BST

End Date and time:
14/10/2025 21:00 UTC

Services affected:
3IE - Three Ireland subscribers may see a brief disconnect and reconnect of their data within the maintenance window.

Customer action required:
None
Oct 10, 15:19 BST
Oct 13, 2025
Pelion // Vodafone UK - Monitoring
Resolved - Status:
Resolved

We believe that this incident is resolved.
Pelion are continuing to monitor to ensure no impact is observed.
Oct 13, 17:26 BST
Monitoring - Status: Monitoring

Service Impacted:
Vodafone UK

Pelion Environment Area(s) Affected:
UK

Summary:
Pelion Support teams are monitoring the reported issues in the media with Vodafone UK.
Presently, the Pelion APN and Infrastructure is not impacted by the reported issues
However, any customer using the Vodafone APN may be impacted by Vodafone's current reported issues.

This may cause some network congestion but we will continue to monitor and update you if the situation changes.

If you wish to get in touch, please contact the Pelion Support team via the normal channels.
Oct 13, 16:41 BST
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Pelion // London and Manchester // Degraded Performance - Monitoring
Resolved - Status:
Resolved

We would like to inform you that this incident has been resolved.
Customers who are experiencing any impact should contact Pelion Support via the normal channels.

We apologise for any inconvenience caused.
Oct 10, 14:46 BST
Update - Status:
Monitoring

We also identified an issue on the Three Ireland operator which was causing some devices to not be able to reach the the internet, we have now resolved this issue and customers who have raised a support ticket will be contacted by our Support teams to confirm restoration.

Pelion Support engineers are continuing monitoring to ensure no further impact is observed.
Customers who are experiencing any impact should contact Pelion Support via the normal channels.

We apologise for any inconvenience.
Oct 10, 11:28 BST
Monitoring - Status: Investigating Incident

Service Impacted:
London and Manchester Datacentre

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently monitoring recovered events within the London and Manchester datacentres which may have had a short impact on your service.

We have identified from monitoring that London VPN's moved from their primary to secondary hosts, most VPN's recovered automatically and Pelion Support engineers manually recovered other VPN's.
Customers may have seen IPsec VPN's disconnect and then reconnect.

Pelion Support engineers then monitored an outbound internet outage from our internet provider in our Manchester Datacentre. Traffic was moved gracefully to our redundant provider outbound internet was re-established as expected.
All services and IPsec VPN's haver recovered as expected.


Update:
Pelion Support engineers are monitoring to ensure no further impact is observed.
Customers who are experiencing any impact should contact Pelion Support via the normal channels.


We will provide an update shortly and we apologise for any inconvenience.
Oct 10, 09:57 BST
Oct 9, 2025
Notification of planned works - Tele2
Completed - The scheduled maintenance has been completed.
Oct 9, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 BST
Scheduled - Tele2 will be carrying out essential maintenance between 07/10/2025 starting at 21:00 and ending on 09/10/2025 00:30 BST.

During this time Tele2 will be relocating key network infrastructure from their data centers in the USA to Europe.

Start Date and time:
07/10/2025 21:00 BST

End Date and time:
09/10/2025 00:30 BST

Services affected:
Tele2 subscribers registered on the VoLTE bearer will experience a reconnection event during the maintenance period.

Subscribers which are not utilising VoLTE should not be impacted.

Customer action required:
No customer action is required.
Oct 3, 14:01 BST
Oct 8, 2025
Notification of planned works - Three UK
Completed - The scheduled maintenance has been completed.
Oct 8, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 08/10/2025 between 17:00 and 21:00 BST.

During this time we will be carrying out essential maintenance to our Three UK operator integration as part of our ongoing network upgrades.

Start Date and time:
08/10/2025 17:00 BST

End Date and time:
08/10/2025 21:00 BST

Services affected:
During the works we will be migrating Three UK traffic between nodes and we expect approximately 30% of attached Three UK subscribers may experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Oct 3, 14:05 BST
Oct 7, 2025
Oct 6, 2025
Pelion // London secondary DC // Partial Outage
Resolved - The supplier has resolved the incident and Pelion confirms normal behaviour returned.
Oct 6, 17:16 BST
Update - Our supplier has identified an issue along their path and an engineer has been deployed to investigate. The Pelion team is still monitoring from our end
Oct 6, 13:51 BST
Update - We are continuing to monitor for any further issues.
Oct 6, 13:49 BST
Monitoring - The Pelion team have redirected any affected traffic through the primary site while waiting for a supplier update, and are currently monitoring.
Oct 6, 11:27 BST
Investigating - Status: Investigating Incident

Service Impacted:
London secondary DC

Priority:
High

Pelion Environment Area(s) Affected:
UK

Summary:

Pelion Support teams are currently investigating issues with London secondary DC which may have an impact on your services. There may also be reduced resiliency with JT and H3G connectivity. We have identified from monitoring that we are seeing connection issues/outbound internet issue with the London DC.

Update:

Pelion support teams are currently investigating the issues.


We will provide an update shortly and we apologise for any inconvenience.
Oct 6, 10:28 BST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

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