Current Status.
Notification of planned works - Manchester Datacentre Upgrade Works
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2026 - 15:00 BST
Scheduled - We will be carrying out essential maintenance in our Manchester datacentre from 15:00 BST on Thursday 18 June 2026 to 16:00 BST on Saturday 20 June 2026.

Service affecting DC work will pause during UK business hours on Friday 19 June

During this maintenance window, we will be completing mandatory physical equipment upgrade works.
Most mobile network operator traffic will be routed through our London datacentre while the work is in progress.

Some Three UK subscribers may experience periods of disruption during the maintenance window.
Customers using Manchester single-sited IPSec VPN connectivity will also be at risk of intermittent disruption.

Our engineers will monitor services throughout the work and will keep any disruption to a minimum.

Location
Manchester datacentre

Start date and time
Thursday 18 June 2026, 15:00 BST

End date and time
Saturday 20 June 2026, 16:00 BST

Services affected
Some Three UK subscribers and Manchester single-sited IPSec VPN customers may be at risk of intermittent disruption during the maintenance window.

Customer action required
No general customer action is required.
Customers with Manchester single-sited IPSec VPN connectivity will be contacted directly where mitigation may be needed.
Jun 18, 2026 15:00 - Jun 20, 2026 16:00 BST
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Under Maintenance
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Under Maintenance
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Under Maintenance
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.99 % uptime
Today
EE Under Maintenance
90 days ago
100.0 % uptime
Today
O2 Under Maintenance
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.99 % uptime
Today
Three IRE Operational
90 days ago
99.92 % uptime
Today
Three UK Under Maintenance
90 days ago
100.0 % uptime
Today
Vodafone Under Maintenance
90 days ago
100.0 % uptime
Today
Vodafone Global Under Maintenance
90 days ago
100.0 % uptime
Today
Telus Under Maintenance
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Under Maintenance
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
99.97 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 19, 2026
Pelion // Three Ireland Degradation
Resolved - This incident has been resolved.
Jun 19, 16:57 BST
Monitoring - Status: Monitoring

Priority: 2

Pelion and Three Ireland technical teams have identified connectivity behaviour causing issues for roaming subscribers reconnecting to Three UK and applied a network mitigation. We see all traffic patterns returning to normal and are currently monitoring for improvements across the board.
Jun 19, 15:00 BST
Investigating - Status: Investigating

Priority: 2

Pelion have identified some further issues with Three Ireland SIMs and are engaging with the network currently.

We will provide another update soon and we apologise for any inconvenience, please reach out if you are seeing any impact.
Jun 18, 14:12 BST
Monitoring - Status: Monitoring

Service Impacted:
Three Ireland

Priority:
Low

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Three Ireland have applied a fix for customers experiencing issues while roaming, we are currently monitoring our performance. We expect affect customers to see improvements.
Jun 18, 10:52 BST
Investigating - Status: Investigating

Priority: 3

Pelion's network partners have identified the issue and will rectify this in a maintenance this evening, if you are in need of a workaround until then please contact our support team.

We will provide another update soon and we apologise for any inconvenience.
Jun 17, 10:25 BST
Monitoring - Status: Monitoring

Priority: 3

The escalations teams have successfully engaged the appropriate partners and diagnosed the issue. We are monitoring our traffic returning to normal levels.

We will provide another update soon and we apologise for any inconvenience.
Jun 16, 17:03 BST
Identified - Status: Identified

Priority: 3

Pelion's network partner have identified a routing issue causing outage to a subset of devices roaming on Vodafone. Any affected customers will now see a reconnection, and we will monitor for improvement.

We will provide another update soon and we apologise for any inconvenience.
Jun 16, 16:03 BST
Update - Status: Mitigation

Priority: 3

Pelion Support & engineering teams are continuing to work through the reported issues. Any customer who is roaming to Vodafone using a Three Ireland SIM is advised to steer away from Vodafone, and if not possible can reach out to support@pelion.com who will steer this for you temporarily.

We are seeing intermittent recovery and are engaged with all relevant partners as a priority.

We will provide another update soon and we apologise for any inconvenience.
Jun 16, 13:52 BST
Update - Status:
Incident Update

Priority:
2

Pelion Support & engineering teams are continuing to work through the reported issues.
Pelion engineering teams are working on mitigation attempts. We are seeing issues predominantly with Three Ireland SIMs roaming to Vodafone, please steer away from this network if you are seeing issues and if possible.

We are seeing intermittent recovery and are engaged with all relevant partners as a priority.

We will provide another update soon and we apologise for any inconvenience.
Jun 16, 12:19 BST
Investigating - Status: Investigating Incident

Service Impacted:
Three Ireland

Priority:
High

Pelion Environment Area(s) Affected:
UK & EU

Summary:
Pelion Support teams are currently investigating issues with Three Ireland which may have an impact on your service.

Update:
Pelion engineers are investigating the reported issues.

We will provide an update shortly and we apologise for any inconvenience.
Jun 16, 10:19 BST
Jun 18, 2026
Pelion // Issues Roaming on EE
Resolved - This incident has been resolved.
Jun 18, 18:34 BST
Update - Status: Monitoring

Update:
EE believe to have identified a configuration error and resolved the roaming incident and we are now seeing traffic levels return to normal across Tele2, Three Ireland and Velos.

Priority:
High

Pelion Environment Area(s) Affected:
UK and EU

Summary:
Please monitor your affected devices and report any SIMs still showing issues. Resolution applies to data, SMS and voice.
Jun 18, 16:46 BST
Monitoring - Status: Investigating and Monitoring

Service Impacted:
Roaming services including data, SMS and voice are currently unavailable on the EE network. This is affecting all roaming operators including Tele2, Velos and Three Ireland

Priority:
High

Pelion Environment Area(s) Affected:
UK and EU

Summary:
The BT/EE support teams are currently investigating this issue as a P1 and we expect further update at 16.30. In the meantime, please contact support@pelion.com if you are experiencing issues related to this outage on your roaming SIMs.
Jun 18, 14:25 BST
Notification of planned works - Pelion Connectivity Supplier
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 BST
Scheduled - One of Pelion's connectivity providers will be carrying out essential maintenance on 18/06/2026 between 00:00 and 06:00 UTC.

During this time our provider will be carrying out works on a Pelion related circuit within the UK.

Start Date and time:
18/06/2026 00:00 UTC

End Date and time:
18/06/2026 06:00 UTC

Services affected:
Three Ireland connectivity will be at reduced resiliency and our backup connectivity for data transit will also be at risk, although impact is unlikely.

Customer action required:
No customer action is required.
Jun 12, 19:25 BST
Jun 17, 2026
Notification of planned works - Three Ireland Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 BST
Scheduled - Three Ireland will be carrying out essential maintenance between 17/06/2026 21:00 and 1706/2026 22:00 BST

During this time Three Ireland will be replacing faulty hardware at one of their packet gateways in order to fix an ongoing issue affecting a subset of roaming subscribers.

Start Date and time:
17/06/2026 21:00 BST

End Date and time:
17/06/2026 22:00 BST

Services affected:
Existing Sessions are expected to remain active as there is resilience (session sharing between the control boards).

There will be a brief impact to new sessions but these will re-connect shortly afterwards.

Customer action required:
No customer action is required, however customers with ongoing issues are advised to monitor and maintain communication with the Pelion support teams.
Jun 17, 16:24 BST
Notification of planned works - Pelion Automation Engine
Completed - The scheduled maintenance has been completed.
Jun 17, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:30 BST
Scheduled - We will be carrying out essential maintenance on 17/06/2026 between 09:30 and 12:00 BST.

During this time we will be redeploying the automation engine. This work involves upgrading virtual instances with backup configurations to improve resilience and redundancy.

Location:
Pelion Platform, EU.

Start Date and time:
17/06/2026 09:30 BST

End Date and time:
17/06/2026 12:00 BST

Services affected:
Automation Engine

We do not expect any impact although creating and firing automated rules may be paused or at risk. Any scheduled jobs (such as data usage caps, SIM barring/unbarring actions, or subscriber triggers) may not execute during this period. Jobs will resume once the redeploy is complete.

Customer action required:
No general customer action is required. Customers who rely on time-sensitive automation rules should be aware that actions scheduled to trigger during the maintenance window may be delayed until the service is restored.
Jun 12, 19:39 BST
Jun 16, 2026
Notification of planned works - Manchester Datacentre
Completed - The scheduled maintenance has been completed.
Jun 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 16/06/2026 between 17:00 and 23:00 BST.

Ahead of some upcoming maintenance in the Manchester DC, during this time we will be migrating some of the mobile network operators from the London DC to Manchester.
All UK networks will be failed over.
All customer SIMs may momentarily disconnect and reconnect. No other impact is expected.

Start Date and time:
16/06/2026 17:00 BST

End Date and time:
16/06/2026 23:00 BST

Services affected:
Customers SIMs may momentarily disconnect and reconnect. No other impact is expected.

Customer action required:
No customer action is required.
Jun 12, 17:47 BST
Notification of planned works - London Data Centre
Completed - The scheduled maintenance has been completed.
Jun 16, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 16/06/2026 between 17:00 and 19:00 BST.

During this time we will be performing upgrades to our internet failover configuration in our London data centre

Location:
London, UK.

Start Date and time:
16/06/2026 17:00 BST

End Date and time:
16/06/2026 19:00 BST

Services affected:
Whilst impact is expected to be kept to a minimum, during the maintenance period there is potential for subscribers routing via the London data centre, and VPNs hosted there to experience a reconnection event when the upgrades are applied. This is the final change in this project which has been applied successfully in all other data centres.

Customer action required:
No customer action is required.
Jun 12, 19:00 BST
Notification of planned works - Pelion ISP Provider Vegas DC
Completed - The scheduled maintenance has been completed.
Jun 16, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:00 BST
Scheduled - A Pelion ISP partner will be carrying out essential maintenance on 16/06/2026 between 08:00 and 06:00 BST.

During this time our ISP partner will be performing software module upgrades that are associated with Pelion circuit IDs at our Vegas data centre.

Location:
Vegas, US.

Start Date and time:
16/06/2026 08:00 BST
06/16/2026 12:00 AM PST

End Date and time:
16/06/2026 14:00 BST
06/16/2026 06:00 AM PST

Services affected:
During this maintenance window there is potential for a short disruption to subscribers routing through our Vegas data centre, and for any single sited VPNs.

Pelion's automated failover procedures should ensure any disruption is kept to a minimum, however, the above noted services should be considered as at risk during the maintenance period.
Jun 12, 18:38 BST
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026
Notification of planned works - London Datacentre Upgrade Works
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 17:00 BST
Scheduled - We will be carrying out essential maintenance in our London datacentre from 17:00 BST on Friday 5 June 2026 to 12:00 BST on Sunday 7 June 2026.

During this maintenance window, we will be completing physical equipment upgrade works.
Most mobile network operator traffic will be routed through our Manchester datacentre while the work is in progress.

Some Three UK subscribers may experience periods of disruption during the maintenance window.
Customers using London single-sited IPSec VPN connectivity may also be at risk of intermittent disruption.

Our engineers will monitor services throughout the work and will keep any disruption to a minimum.

Location
London datacentre

Start date and time
Friday 5 June 2026, 17:00 BST

End date and time
Sunday 7 June 2026, 12:00 BST

Services affected
Some Three UK subscribers and London single-sited IPSec VPN customers may be at risk of intermittent disruption during the maintenance window.

Customer action required
No general customer action is required.
Customers with London single-sited IPSec VPN connectivity will be contacted directly where mitigation may be needed.
May 29, 15:50 BST
Jun 6, 2026

No incidents reported.

Jun 5, 2026
← Incident History Powered by Atlassian Statuspage