Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.98 % uptime
Today
Pelion Global Roaming Operational
90 days ago
99.99 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
99.98 % uptime
Today
Three IRE Operational
90 days ago
99.92 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - London Data Centre Aug 25, 2026 08:00-12:00 BST

We will be carrying out essential maintenance on 25/08/2026 between 08:00 and 12:00 BST.

During this time we will be carrying out essential core router updates.

Location:
London, UK.

Start Date and time:
25/08/2026 08:00 BST

End Date and time:
25/08/2026 12:00 BST

Services affected:
Impact should be minimal, however subscribers routing via our London data centre are at risk of a reconnection event when the updates are applied.

Customer action required:
No customer action is required.
Posted on Aug 21, 2026 - 15:32 BST

Notification of planned works - Manchester Data Centre Aug 25, 2026 17:00-20:00 BST

We will be carrying out essential maintenance on 25/08/2026 between 17:00 and 20:00 BST.

During this time we will be performing essential upgrades to our ASR's located in our Manchester Data Centre.

Location:
Manchester, UK.

Start Date and time:
25/08/2026 17:00 BST

End Date and time:
25/08/2026 20:00 BST

Services affected:
Impact to connectivity services should be minimal.
Three UK, BT/EE, and Tele2 subscribers should be considered as at risk during the maintenance period as updates are applied.

Customer action required:
No customer action is required.
Posted on Aug 21, 2026 - 15:38 BST

Aug 22, 2026

No incidents reported today.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

Essential Maintenance - Pelion ISP
Completed - The scheduled maintenance has been completed.
Aug 19, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:30 BST
Scheduled - We will be carrying out essential maintenance on 19/08/2026 between 15:30 and 19:30 BST to update our UK routing configurations, mitigating an identified upstream issue impacting a small subset of subscribers.

Location:
UK

Start Date and time:
19/08/2026 15:30 BST

End Date and time:
19/08/2026 19:30 BST

Services affected:
During a managed failover of ISP providers subscribers are at risk of a reconnection event.

Customer action required:
No customer action is required.
Aug 19, 15:19 BST
Notification of planned works - Las Vegas hosted VPNs
Completed - The scheduled maintenance has been completed.
Aug 19, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 19/08/2026 between 03:00 and 07:00 CT (09:00 - 13:00 BST).

During this time we will be performing a routine migration of VPN traffic from our primary host to our secondary which has been upgraded.

Location:
Las Vegas, USA.

Start Date and time:
19/08/2026 03:00 CT

End Date and time:
19/08/2026 07:00 CT

Services affected:
VPNs hosted in Pelion's Las Vegas data centre may see a reconnection event when the migration is implemented.

Customer action required:
No customer action is required.
Aug 14, 15:55 BST

Aug 18, 2026

Notification of planned works - Manchester Data Centre
Completed - The scheduled maintenance has been completed.
Aug 18, 21:00 BST
Update - Please note that we have extended this maintenance window and it will now complete by 21:00 BST.
Aug 18, 18:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 18/08/2026 between 17:00 and 19:00 BST.

During this time we will be carrying out essential core router updates.

Location:
Manchester, UK.

Start Date and time:
18/08/2026 17:00 BST

End Date and time:
18/08/2026 19:00 BST

Services affected:
Impact should be minimal, however Three UK subscribers are at risk of a reconnection event when the updates are applied.

Customer action required:
No customer action is required.
Aug 14, 15:50 BST

Aug 17, 2026

Notification of planned works - Pelion US NAPT Upgrades
Completed - The scheduled maintenance has been completed.
Aug 17, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 17/08/2026 between 03:00 and 06:00 CT (09:00 - 12:00 BST)

During this time we will be implementing upgrades to our NAPT routing capacity.

Location:
USA

Start Date and time:
17/08/2026 03:00 CT

End Date and time:
17/08/2026 06:00 CT

Services affected:
No impact is expected, however subscriber connectivity should be considered as at-risk during the maintenance period.

Customer action required:
No customer action is required.
Aug 14, 15:43 BST

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Notification of planned works - US Core Router Updates
Completed - The scheduled maintenance has been completed.
Aug 12, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:00 BST
Scheduled - We will be carrying out essential maintenance on 12/08/2026 between 03:00 and 06:00 CT.

During this time we will be updating core router configurations to improve route resiliency selections.

Location:
USA

Start Date and time:
12/08/2026 03:00 CT

End Date and time:
12/08/2026 06:00 CT

Services affected:
No customer impact is expected as work will take place on backup sites, however Telus subscribers should be considered as at-risk during the maintenance.

Customer action required:
No customer action is required.
Aug 7, 17:03 BST

Aug 11, 2026

Notification of planned works - Pelion UK ISP Partner Works
Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 01:00 BST
Scheduled - One our our ISP partners in the UK will be carrying out essential maintenance on 11/08/2026 between 01:00 and 04:00 BST.

During this time our provider will be carrying out essential maintenance to optimize infrastructure performance.

Location:
London, UK

Start Date and time:
11/08/2026 01:00 BST

End Date and time:
11/08/2026 04:00 BST

Services affected:
No customer impact is expected, all services will be routed via Pelion's alternative ISP partner during the maintenance event.

Customer action required:
No customer action is required.
Aug 7, 16:57 BST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage