Current Status.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.98 % uptime
Today
London Datacentre Operational
90 days ago
99.9 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
99.99 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform ? Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notification of planned works - Data Centre Maintenance Nov 18, 2025 17:00-21:00 GMT

We will be carrying out essential maintenance on 18/11/2025 between17:00 and 21:00 UTC.

During this time we will be performing upgrades on our core routers at our Manchester data centre.

Location:
Manchester, UK.

Start Date and time:
18/11/2025 17:00 UTC

End Date and time:
18/11/2025 21:00 UTC

Services affected:
During this maintenance there is a risk of a reconnection event to Three UK subscribers as the traffic is moved between nodes.

Customer action required:
No customer action is required.
Posted on Nov 14, 2025 - 15:22 GMT

Notification of planned works - Data Centre Maintenance Nov 20, 2025 17:00-22:00 GMT

We will be carrying out essential maintenance on 20/11/2025 between 17:00 and 22:00 UTC.

During this time we will be performing upgrades on our core routers at our London data centre.

Location:
London, UK.

Start Date and time:
20/11/2025 17:00 UTC

End Date and time:
20/11/2025 22:00 UTC

Services affected:
During these works there is potential for a reconnection event on Three UK subscribers as they are moved between nodes, and similarly for a small subset of O2UK subscribers.

Customer action required:
No customer action is required.
Posted on Nov 14, 2025 - 13:48 GMT
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Pelion // Pelion Platform EU // Degraded Performance
Resolved - Status:
Resolved

We would like to inform you that this incident has now been resolved.

We apologise for any inconvenience.
Nov 13, 12:31 GMT
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.

We apologise for any inconvenience.
Nov 13, 10:25 GMT
Investigating - Status: Investigating Incident

Service Impacted:
Pelion Platform EU

Priority:
Medium

Pelion Environment Area(s) Affected:
UK & EU

Summary:

Pelion Support teams are currently investigating issues with the Pelion Platform EU which may have an impact on your service.
We have identified that some timeouts and error messages are appearing within functions of the platform.

Update:
Pelion engineering teams are working on a resolution.


We will provide an update shortly and we apologise for any inconvenience.
Nov 13, 09:57 GMT
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Notification of planned works - Pelion Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 11/11/2025 between 17:00 and 21:00 UTC.

During this time we will be carrying out essential maintenance to upgrade our Core Routers.

Location:
UK

Start Date and time:
11/11/2025 17:00 UTC

End Date and time:
11/11/2025 21:00 UTC

Services affected:
During the maintenance period there is potential for a reconnection event on Three UK subscriber traffic as traffic is moved between nodes.

Customer action required:
No customer action is required.
Nov 7, 16:04 GMT
Notification of planned works - TELUS
Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 GMT
Scheduled - TELUS will be carrying out essential maintenance on 11/11/2025 between 05:00 and 11:00 UTC.

During this time TELUS will be performing upgrades on their network capacity on their Eastern IoT network.

Start Date and time:
11/11/2025 05:00 UTC (00:00 ET)

End Date and time:
11/11/2025 05:00 UTC (06:00 ET)

Services affected:
TELUS do not anticipate any impact to service during this maintenance, however, Pelion will consider TELUS subscriber traffic as at-risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 7, 15:27 GMT
Nov 10, 2025
Notification of planned works - TELUS
Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 GMT
Scheduled - TELUS will be carrying out essential maintenance on 10/11/2025 between 05:00 and 08:00 UTC.

During this time TELUS will be performing a Geo Redundant switchover on their Eastern IoT Network in preparation for a capacity expansion scheduled for Nov 11th.

Start Date and time:
10/11/2025 05:00 UTC (00:00 ET)

End Date and time:
10/11/2025 08:00 UTC (03:00 ET)

Services affected:
TELUS do not anticipate any impact to service during this maintenance, however, Pelion will consider TELUS subscriber traffic as at-risk during the maintenance period.

Customer action required:
No customer action is required.
Nov 7, 15:25 GMT
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Notification of planned works - Pelion Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 GMT
Scheduled - We will be carrying out essential maintenance on 06/11/2025 between 17:00 and 21:00 UTC.

During this time we will be performing upgrades and testing on our internal VXLANs and Core Routers. This is to address impact experienced during an Incident on the 24th October as advertised on our Statuspage.

Location:
UK

Start Date and time:
06/11/2025 17:00 UTC

End Date and time:
06/11/2025 21:00 UTC

Services affected:
Due to the nature of the works we would consider subscriber traffic as at risk during the maintenance period.
Pelion engineering teams have a robust and documented change plan and rollback plan in the event of any customer impact.

Customer action required:
No customer action is required, however we would encourage customers to monitor their SIM estate during and after the maintenance period.

Customers who require assistance or have any questions should contact Pelion's Technical Support team.
Oct 31, 19:00 GMT
Nov 5, 2025
Notification of planned works - Austin Internet Link
Completed - The scheduled maintenance has been completed.
Nov 5, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 05/11/2025 between 02:00 and 06:00 CT.

During this time we will be performing maintenance on our Austin ISP links.

Location:
Austin, TX

Start Date and time:
05/11/2025 02:00 CT (08:00 UTC)

End Date and time:
05/11/2025 06:00 CT (12:00 UTC)

Services affected:
During this maintenance period the Pelion US platform will be unavailable for a short time and any hosted VPN services at our Austin Data Centre will experience a reconnection event during the maintenance period.

Customer action required:
No customer action is required.
Oct 31, 18:50 GMT
Nov 4, 2025
Notification of planned works - Pelion VPNC Upgrades
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 04/11/2025 between 08:00 and 12:00 UTC.

During this time we will be performing configuration upgrades to our VPNCs in our Manchester data centre.

Location:
Manchester, UK

Start Date and time:
04/11/2025 08:00 UTC

End Date and time:
04/11/2025 12:00 UTC

Services affected:
We do not expect any major impact to customers VPN services, however, it is likely that customers with VPNs hosted at our Manchester data centre may see a reconnection event during the maintenance period.

Customer action required:
No customer action is required, however if you experience a prolonged interruption to data flow via your VPN, please contact Pelion's Technical Support team.
Oct 31, 18:38 GMT
Notification of planned works - Tele2
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 GMT
Scheduled - Tele2 will be carrying out essential maintenance on 03/11/2025 between 23:00 and 02:00 UTC.

During this time Tele2 are carrying out VPNC upgrades to maintain service quality and reliability.

Start Date and time:
03/11/2025 23:00 UTC

End Date and time:
04/11/2025 02:00 UTC

Services affected:
There is no expected impact to live customer sessions during this maintenance as Pelion has resilient links to Tele2, however there is the possibility for new data session attaches to be momentarily delayed during the maintenance period when Tele2 failover between VPNCs, as this could briefly interrupt our RADIUS feed to Tele2.

Customer action required:
No customer action is required.
Oct 31, 18:34 GMT
Nov 3, 2025
Notification of planned works - O2UK
Completed - The scheduled maintenance has been completed.
Nov 3, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 14:00 GMT
Scheduled - O2UK will be carrying out essential maintenance between 02/11/2025 14:00 & 03/11/2025 17:00 UTC.

During this time O2UK will be performing software upgrades to their back end nodes.

Start Date and time:
02/11/2025 14:00 UTC

End Date and time:
03/11/2025 17:00 UTC

Services affected:
O2UK subscribers may experience a short reconnection event during these works when O2UK move traffic between nodes during the upgrades.

Customer action required:
No customer actions is required, however, please monitor your O2UK devices during the works.
Oct 31, 18:28 GMT
Nov 2, 2025
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